🎬 Lights. Camera. AI-powered action. @eGain is excited to be making our way to @atd 2026 International Conference & EXPO in Los Angeles! Don’t miss James Hunt speaking Wednesday, May 20th at 10 AM in Room 303AB, Level Two: “After the Course Ends: Closing the Competency Gap with AI-Powered Knowledge.” From beating the forgetting curve to accelerating speed-to-competency by 50%, James will share how leading enterprises are using AI-powered knowledge to turn learning into real-world performance. See you in LA! — where the spotlight is on smarter learning. 📷 Stop by Booth 1839 for a chance to win a PaperPro! #Knowledge #LosAngeles #LA #ATD26 #AI #LearningAndDevelopment #KnowledgeManagement

And that's a wrap on Solve 26 London. Two days. Hundreds of conversations. Countless insights on AI, trusted knowledge, and the future of customer experience. Thank you to every attendee, speaker, and partner who made it what it was. The energy in the room was something we won't forget, and we hope you're leaving with ideas, connections, and a clear path forward. The conversations don't stop here. Stay connected, keep building, and we'll see you at the next one. And, if you couldn’t make the show, we’ll soon have videos and transcripts available on na2.hubs.ly/H05lqQM0 We’ll see you in October when Solve returns to Chicago! #Solve26London #eGain #TrustedAI #AIKnowledge #KnowledgeAutomation #CXAutomation #EnterpriseAI #AgenticAI #AIConference #FutureOfCX #London2026 #ThankYou

For the developers in the room, this one's built for you. The eGain Composer developer workshop at Solve 26 covers the full stack: APIs, SDKs, and MCP servers, with hands-on time to actually build. Attendees are connecting enterprise knowledge, delivering trusted answers, and running reliable agentic workflows, using the real tools eGain ships to production customers. No demos from a distance. Just developers, building. #Solve26London #eGain #eGainComposer #DeveloperWorkshop #MCPServers #APIs #AgenticAI #TrustedAI #EnterpriseAI #HandsOn #BuildWitheGain

Build your own AI agent. Right here. Right now. The AI Agent workshop at Solve 26 is hands-on from minute one, exploring real agentic use cases across customer service, employee support, and enterprise operations. Attendees are learning how to build agents that take autonomous action, retrieve trusted answers from a live knowledge base, and execute reliable workflows across every customer touchpoint. Not slides. Not theory. An actual working agent, built today. #Solve26London #eGain #AIAgent #AgenticAI #Workshop #TrustedAI #AIKnowledge #CXAutomation #HandsOn #EnterpriseAI #AssuredActions

25 years of knowledge management expertise, distilled into one hands-on workshop. The AI Knowledge Method workshop at Solve 26 is eGain's most battle-tested approach to identifying, curating, and optimizing knowledge that actually drives AI ROI, not just well-formatted content. Participants are walking away with a prescriptive, practical playbook built on decades of real implementation experience. Because knowing what AI to deploy is only half the answer. Building the right knowledge foundation is the other half. #Solve26London #eGain #AIKnowledgeMethod #Workshop #TrustedAI #AIKnowledge #KnowledgeManagement #AIROI #EnterpriseAI #HandsOn #ACRA

The eGain ecosystem is growing, and today's partner session proves it. eGain hosted over 90 partners in a session dedicated to understanding how to work with eGain and how eGain is dedicated to their success. The session covered eGain Composer and how partners can leverage its developer-friendly capabilities to build innovative solutions, what it means to partner with eGain and the opportunity ahead, and the commercial details to make it all happen. Powered by eGain Composer's developer-friendly capabilities and reference implementations, partners are building things that didn't exist a year ago. This is what a thriving, open platform ecosystem looks like in action. #Solve26London #eGain #Partners #eGainComposer #EcosystemInnovation #TrustedAI #AIKnowledge #EnterpriseAI #HandsOn

Day 2. The last day, but definitely not the least. Good morning from Sofitel London Heathrow! We're back for the workshop day at eGain Solve 26, and today is where things get deeply hands-on. If yesterday was about inspiration and insight, today is about building something. AI Knowledge Method. AI Agent. eGain Composer. And an exclusive session with eGain partners on what's being built across European markets. Let's make it count. See you in the room. #Solve26London #eGain #Day2 #Workshops #TrustedAI #AIKnowledge #CXAutomation #HandsOn #EnterpriseAI #KnowledgeAutomation #Solve26

And we're off! 🎉 #Solve26 London is officially underway. John Copeland, VP of Marketing at eGain, set the stage for what promises to be two incredible days, sharing where eGain stands today at the forefront of AI-powered knowledge management, driving real, measurable outcomes for some of the world's most demanding enterprises. The momentum is real. The innovation is accelerating. And we're just getting started. Real conversations. Real results. Let's go. #Solve26London #eGain #TrustedAI #AIKnowledge #CXAutomation #EnterpriseAI

Good morning, London!! Today, eGain Solve26 begins, and we are READY! Grab your coffee, find your seat, and get ready to join hundreds of other CX professionals for a day of real AI conversations, no fluff, no theory-only sessions. Just proven frameworks, inspiring stories, and innovations already delivering measurable results. Trusted knowledge, AI automation, and the future of CX, all under one roof. The stage is set. Are you ready? #Solve26 #Solve26London #eGain #TrustedAI #AIKnowledge #CXAutomation #KnowledgeAutomation #CustomerExperience #EnterpriseAI #AIROI #AgenticAI #KnowledgeManagement #AIConference #FutureOfCX

Big ideas, bold conversations, and a little Texas flair—@APQC Connect definitely delivered! Thank you to #APQC for creating a space that fosters learning, collaboration, and innovation! Knowledge leaders are sitting in the saddle at a pivotal moment. Solve the #knowledge gap, and you unlock #AI success. At @eGain, we’re proud to help organizations turn hard-earned expertise into a strategic asset that drives both continuity and innovation. If you missed us in Houston, here’s the headline: Two big challenges. One powerful solution. AI-powered knowledge management helps you: ✅ Capture institutional expertise before it’s gone ✅ Build a trusted foundation for enterprise AI ✅ Future-proof your workforce and innovation strategy Everything’s bigger in Texas—and the opportunity for knowledge leaders is no exception. Let’s connect and keep the conversation going. Until next time, Houston. #APQCConnect #APQC #eGain #Houston #KnowledgeManagement #Leadership #Knowledge #ThoughtLeadership #Texas

🛬 Orlando, what a flight! At the @Microsoft 365 Community Conference, one thing was clear: @Microsoft Copilot delivers its full power when guided by strong knowledge. @Happy Minocha’s session showcased how enterprises harness @eGain to help Copilot confidently navigate complex workflows. Empowering and enabling them to: ✅ Navigate SharePoint ✅ Govern knowledge confidently ✅ Unlock measurable AI ROI Missed the session? Don’t worry, eGain can get you up to speed and help your AI initiatives soar. Reach out, and we’ll share the session slides with you. 🚀 #M365CON26 #Microsoft #Microsoft365 #Copilot #KnowledgeManagement #Orlando #AI #eGain #Knowledge

Day 2 at @APQC Connect 2026 = 🔥 Watching @Evan Siegel’s Session, one message hit home: If your knowledge isn’t structured and governed, your AI won’t scale—plain and simple. The organizations leading the pack are: ✅ Capturing expert knowledge before it’s gone ✅ Turning it into a strategic, AI-ready asset That’s how you future-proof both your workforce and your AI investments. #APQC #APQCConnect #eGain #AI #KnowledgeLeadership #Houston #KnowledgeManagement #Knowledge

🛫 Ready for takeoff? Join our session with @Happy Minocha in Orlando: Maximizing Your Copilot Investment with AI-Powered Knowledge Management. 🌴 @Microsoft Copilot works best when it has the right maps to follow. We’ll show you how Global 2000 enterprises are turning fragmented content into a single source of truth so AI can fly with confidence. You will learn how to: ✅ Unlock Deeper Knowledge for Even Smarter Copilot Experiences ✅ Streamline Governance for SharePoint and Microsoft 365 Content ✅ Amplify Copilot for Improved Enterprise Adoption Let’s turn your AI sidekick into a full-fledged co-captain. 🧭 📍 Catch us at Booth 101 at @Microsoft 365 Community Conference #M365CON26 #Microsoft #Microsoft365 #Copilot #KnowledgeManagement #Orlando #AI #eGain #Knowledge

idm is spot on. AI Agents (and AI-driven workflows) have a more-than-trivial probability of delivering the wrong answer, wrong experience, or wrong outcome if the knowledge (content) they draw from isn't actively managed, governed and compliant. Our connectors are designed to make the trusted knowledge foundation accessible to our customers' preferred AI tools and agents to better serve their employees and customers. na2.hubs.ly/H04PSjK0

The first-ever @KMWorld Conference Europe is happening in London next week, and @eGain is proud to be there as a Diamond Sponsor. 💎 AI gets all the attention. But knowledge management is the hidden hero behind enterprise organizations getting real ROI from their AI investments. Join James Hunt, eGain's VP of Product Management and Solution Strategy, on Wednesday at 10:15 AM for his keynote: "Trusted Knowledge, Transformational AI: the Make-or-Break Layer Between AI Investment and AI Results.” He'll share how forward-thinking enterprises are turning knowledge management into the foundation behind every successful AI deployment. Including: ✅ a practical framework for reframing KM as essential AI infrastructure ✅ how to quantify what knowledge fragmentation is actually costing you ✅ the steps to finding the fastest path to a high-visibility win that gets executive attention 🌟 Going to be at KMWorld Europe? Let us know. We'd love to connect. 🤝 #KMWorldEurope #KnowledgeManagement #AI #CustomerExperience #eGain #London #KMWorld #Knowledge #Enterprise #ROI

Are you sure your AI is giving people the right answers? eGain now connects to the AI platforms your organization is deploying, including Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Google Gemini, and Cursor, so every AI interaction is grounded in accurate, company-approved knowledge. Less risk. Better answers. AI you can actually stand behind. 🔗 Read the full announcement na2.hubs.ly/H04KrgD0 #EnterpriseAI #KnowledgeManagement #AIConnectors #AgenticAI #eGain

𝟵𝟱% 𝗼𝗳 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝗜 𝗽𝗶𝗹𝗼𝘁𝘀 𝗳𝗮𝗶𝗹 𝘁𝗼 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗺𝗲𝗮𝘀𝘂𝗿𝗮𝗯𝗹𝗲 𝗣&𝗟 𝗶𝗺𝗽𝗮𝗰𝘁. Most post-mortems blame the model. The data says it's the knowledge. Duplicate articles. Contradictory policies. Stale content. Coverage gaps. When an LLM reasons over a corpus full of these defects, it presents them with the confident fluency of a production system. 𝗧𝗵𝗲𝗿𝗲'𝘀 𝗻𝗼 𝗽𝗿𝗼𝗺𝗽𝘁 𝘁𝗵𝗮𝘁 𝗳𝗶𝘅𝗲𝘀 𝘁𝗵𝗮𝘁. Our new whitepaper, The Knowledge Foundation Problem, explains precisely why unmanaged enterprise knowledge is the hidden failure mode in AI deployments — and defines the operational discipline that solves it. 📄 Download at na2.hubs.ly/H04H1tJ0 #EnterpriseAI #KnowledgeManagement #CustomerExperience #AIStrategy #KnowledgeOps #eGain

𝗬𝗼𝘂𝗿 𝗔𝗜 𝗖𝗵𝗮𝘁𝗯𝗼𝘁 𝗜𝘀𝗻'𝘁 𝘁𝗵𝗲 𝗣𝗿𝗼𝗯𝗹𝗲𝗺. 𝗬𝗼𝘂𝗿 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗜𝘀. CNBC ran a piece today that's worth a read. na2.hubs.ly/H04DZc50 The headline finding: nearly one in five consumers who have used AI for customer service saw no benefit from the experience, according to the Qualtrics 2026 CX Trends Report. That's a failure rate almost four times higher than for AI use in general. One consumer described being trapped in "an endless loop" where chatbots "either point you to some type of FAQs list or repeat information you've already tried and found lacking." 𝗧𝗵𝗮𝘁'𝘀 𝗻𝗼𝘁 𝗮 𝗳𝗮𝗶𝗹𝘂𝗿𝗲 𝗼𝗳 𝗔𝗜. 𝗜𝘁'𝘀 𝗮 𝗳𝗮𝗶𝗹𝘂𝗿𝗲 𝗼𝗳 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲. When a chatbot loops or deflects, the problem is almost never the model. It's that the model has nothing reliable to draw on. Fragmented repositories. Outdated policies. Content scattered across SharePoint, CRMs, and the institutional memory of agents who left last year. You can deploy the most sophisticated AI in the world on top of that mess and customers will still feel like they're talking to a wall. Gartner said it directly: "100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals." This is the problem eGain AI Knowledge Hub was built to solve. A single source of trusted knowledge, governed, AI-enriched, and continuously optimized, delivered to the right person in the right context. The results across our customer base: 𝟰𝟱% self-service deflection 𝟱𝟬% FCR improvement 𝟯𝟬-𝗽𝗼𝗶𝗻𝘁 NPS gains 𝟭𝟱% AHT reduction One of the world's largest banks deployed eGain and achieved a 97% CSAT score with its help desk, a 67% reduction in average call handle time, and a 25% improvement in first contact resolution. Fix the knowledge, and you fix the experience. That's the KnowledgeOps imperative. #CustomerExperience #CustomerService #KnowledgeManagement #KnowledgeOps #AIStrategy #ContactCenter #GenerativeAI #CX #CustomerSatisfaction #DigitalTransformation #eGain

🗓️ Save the dates: April 9, 14 & 23! We're hosting a 3-part webinar series showcasing how banks and credit unions are transforming frontline service with the eGain AI Knowledge Suite for Retail Banking. When teams work from scattered policies and outdated procedures, slow and inconsistent service is inevitable. These sessions will show you how to fix that. 🗓️ April 9 | Hear from @RogueCU1956 on how they unified knowledge with eGain to deliver faster, more consistent, and compliant customer conversations 🗓️ April 14 | See how @here_browser's AI-enabled enterprise browser brings applications and eGain knowledge into one workspace, so teams spend less time switching and more time serving customers 🗓️ April 23 | See how @theAiascent and eGain automatically identify regulatory changes, flag impacted policies, and keep institutions compliant with minimal manual effort 👉 Sign up now - na2.hubs.ly/H04wKrm0 #Banking #AI #KnowledgeManagement #CX #eGain #FinancialServices