Exceptional
#CustomerService
@Dischem Kyalami Corner๐๐พ
Please pass my gratitude to Pharmacist / Pharmacist Assistant THABISO - via Manager Steve and the Store Manager (his name escapes me)
Context:
I called in at 11h08 on 28/12/25 minutes to refill my chronic scripts:
* Your Thabiso seamlessly navigated from my chronic heart meds (oldest script) , mental health meds (2nd oldest script) - to my allergies and asthma meds (newest script)
#CustomerExperience
He was calm, respectful, socio-culturally appropriate, educational and very pleasant to communicate with.๐ฟ๐ฆ๐ฟ๐ฆ๐ฟ๐ฆ
Key:
I think he might be a locum - I didnโt recognise his voice / neither did he recognise mine.
We have NEVER dealt with each other before via telephone or in-store.
#ConstintentBrands Why I still love your *Dischem, Pharmacists who Care* slogan
(Ke a leboga - Andyโs *Prof*๐ผ ๐บ๐ธ)
#ProudlySouthAfrican๐ฟ๐ฆ๐ฟ๐ฆ๐ฟ๐ฆโค๏ธ
#CorporateBrands
#accountabilitycheck