During my recent visit to one of our HPCL retail outlets — Kishore Filling Station, Lucknow — I found myself wondering: Was this truly a fuel station, or something far beyond it?
What I witnessed was a thoughtfully created customer space reflecting care, culture, inclusivity & pride. From exceptionally clean surroundings & restrooms to a dedicated “Utility Point for Women” & Fueling Island for Women customers, every detail reflected genuine customer-centric thinking. The beautiful Madhubani paintings on the walls added warmth & character, transforming the outlet into a welcoming public space rather than just a transit point.
This is the future we are striving to build at HPCL — retail outlets that go beyond fuel dispensing to become benchmarks in customer experience, safety, cleanliness, inclusivity, convenience & community connect. Our aspiration is to make every customer touchpoint meaningful, where people feel respected, comfortable, valued & proud to associate with the HPCL brand.
Heartiest compliments to the entire team behind this wonderful effort. May this inspire many more “best-in-class” outlets across our network as we continue shaping a more customer-focused & future-ready
@HPCL
@HardeepSPuri @neerajmittalias
@PetroleumMin #TrustOnTheMove #RetailExcellence #CustomerFirst #BeyondFuel #WomenFriendlySpaces #BestInClass #OneHPCL #HPCL