My 11-year-old son is heartbroken because @chesscom closed his account by mistake, and your broken system is hiding behind a wall of technical failures. As a premium Diamond Member paid through Dec 2026 (₹1,899/yr), I expect better. Your support bot "Chessica" verified my email twice (Codes: 460556, 262379) and promised a membership transfer, but no emails ever arrived. Now your support inbox bounces, the help widget "refuses to connect", and the official appeal page is a 404 error! Stop locking out paying kids through broken infrastructure. I have the official Apple receipt (.eml) and chat logs ready. Act like a professional company, stop the silent treatment, and have a human DM me to reactivate his account today. @ChesscomSupport #ChessSupport #CustomerServiceFail. #ChessSupport #Needsupport #unfair #unhappy #gothamchess @GothamChess @FIDE_chess @ChessbaseIndia @ChessBase @MagnusCarlsen @GMHikaru @lichess @DGukesh @AnichessGame @chess_feed

Levy looks like he's gonna go ChessSupport on WIRED

It was a unique experience for us! 💚 #Chess #MoreThanASport #supportchess #chesssupport blog.codechem.com/codechem-a…