I am extremely disappointed with the way Airtel handled my Wi-Fi disconnection request.
I requested disconnection of my Airtel Wi-Fi connection on 11 May 2026 and followed up continuously through multiple phone calls and emails. Despite my repeated requests, Airtel took nearly 20 days to process the closure.
What is even more concerning is that Airtel customer care representatives informed me that no further payment was required and that the connection would be closed without any additional charges. Trusting Airtel’s assurance, I did not make any further payments.
Now, after the connection has been deactivated, Airtel has generated a final bill of ₹364.97.
The bill itself clearly shows that the connection was deactivated on 04 June 2026 and the charges have been calculated up to the date Airtel finally processed the disconnection request. The delay was entirely on Airtel’s side, not mine.
Why should customers be forced to pay for delays caused by Airtel’s own internal processes?
Customers should not be charged for the period during which they are waiting for Airtel to act on a valid disconnection request. This is unfair billing and poor customer service.
I request Airtel to:
✅ Waive the disputed bill amount.
✅ Review all call recordings and email communications.
✅ Explain why the disconnection request was delayed for nearly 20 days.
✅ Ensure customers are not billed for service periods caused by Airtel’s own delay.
Hoping for a fair resolution from Airtel.
@airtelindia@Airtel_Presence@airtelnews#Airtel#AirtelIndia#AirtelBroadband#AirtelXstreamFiber#BroadbandComplaint#CustomerRights#ConsumerRights#ConsumerProtection#BillingDispute#UnfairBilling#PoorCustomerService#CustomerExperience#DigitalIndia#Telecom#TelecomComplaint#BroadbandIssues#InternetServiceProvider#CustomerGrievance#ConsumerForum#India#WiFi#FiberBroadband#ServiceFailure#Complaint#AirtelCare#AirtelSupport#ConsumerAwareness#FairBilling#CustomerFirst#ResolveCustomerIssues