2) Issac of Ninevah, the 7th Century Syrian Bishop invites us to look closely at what can happen to us. Mercy and entitlement are not two attitudes on a single scale. They are two grammars that cannot be spoken at the same time. To hope for mercy is to confess that I hold no claim, and to stand before a verdict I do not get to control. To presume from entitlement is to come already owed, with the outcome settled before I ever open my mouth. The contemporary self that consumer culture has formed in us is built entirely on the second. It is made of choice and acquisition, and it has no organ left for the receptivity that Isaac simply takes for granted.
This is why we have let prayer itself become a transaction. God is reduced to a supplier, petition becomes an order we place, and we quietly engineer the possibility of a "no" right out of the encounter. When the market self prays, it cannot bring itself to say "According to thy will," because it has already named what it wants and now regards God as the delivery system. The stream that promises a guaranteed return on the words we confess is nothing more than the most religious form of the same entitlement that is already running through everything around us.
We need to soberly understand what we are dealing with. This is not first a moral failure. It is a deformation of what it means to be human. The very faculty Isaac assumes in us, the capacity to be undone and then to consent, has withered in a consumer culture where people never once consider they have to wait on a mercy they cannot command. Scripture keeps the older grammar alive in the publican who will not even lift his eyes, who asks for nothing but to be shown mercy. He is the exact opposite of the consumer, and he is the one who walks home justified.