The biggest pain point is for long inventories across multiple vendors
If you have a coffee shop with 15 SKUs, Square is unmatched
If you have 10K SKUs across 100 vendors, you need automated systems to organize data, autogenerate purchase orders, etc
RetailPro has had this for 20 years, yet Square and Shopify haven’t been able to match them
Also worth noting, RetailPro has had 0 innovation in 20 years basically, still just the same stuff that works