3 Sep 2024
Five years ago today, I published my first book >> CUSTOMER UNDERSTANDING buff.ly/3YaID0O >> have you read it yet? #customerunderstanding #customerexperience #customercentric #book #author #feedback #data #personas #journeymapping #serviceblueprint
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26 May 2024
✨ Service Blueprint ✨
Explore our SDN Glossary, learn new terms, what they mean, why they matter in the service design field, and how you can apply them to your service design work.
Leave a comment, and let us know what you think!
#learning #designthinking #serviceblueprint
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25 Jul 2023
¿Alguna vez te has preguntado cómo se diseñan y mejoran los servicios que utilizamos a diario? 💡 Nos sumergimos en el concepto del #ServiceBlueprint y vemos cómo puede ayudar a las empresas a ofrecer experiencias excepcionales a sus clientes. 📲
#ExperienciaDeUsuario
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29 Apr 2023
Сьогодні був крутий івент, а саме - воркшопчик по Service Blueprint від нашого комьюніті @XD_Community_UA та @EPAMSystems .
Все вийшло надпотужно і кайфово.😉
#design #designworkshop #designthinking #doublediamond #serviceblueprint #ux #ui #uxui #uxdesign
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30 Mar 2023
Четыре карты пользовательского опыта, шпаргалка для UX-дизайнера и продакта, читай в статье #дизайнмышление #картаэмпатии #CJM #прототип #serviceblueprint vc.ru/u/369991-ilya-chadin/6…
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13 Feb 2023
Ever felt like there is more to a service blueprint than what you see? Unlock the #UntappedPotential in 3 easy steps with this guide! #ServiceBlueprint #ProductManagement #ManagingServices ✨productcoalition.com/discove…✨
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6 Feb 2023
If you are wondering about "mapping" or "Service Blueprints"and how it can help you & your teams, this is a great, to the point article from Gov.Uk services.blog.gov.uk/2021/03… #ServiceBlueprint #ServiceBlueprinting #ServiceDesign #Mapping
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20 Dec 2022
Why we renamed the service blueprint by @meganerinmiller blog.practicalservicedesign.… #ServiceDesign #ServiceBlueprint
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24 Nov 2022
Last 5 tickets, last 5 days to grab them, Snooks Journey Mapping and Blueprinting Essentials will be our last online course of the year, come join us 🎉🎉 wearesnook.com/trainings/use… #journeyMapping #design #designCourse #serviceBlueprint
ALT Image of the details - the course running December 6 & 7th December 9 - 12.30 online with images of the 2 smiling trainers
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16 Nov 2022
Phase 1 done ✅
After a few months of juggling between projects, we're presenting our Design process to the team, tiny steps, big improvements!!! #serviceblueprint #productdesign
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7 Nov 2022
Join @SDNetwork Dallas Noon tomorrow as @jochemvdv helps us better manage journeys across teams, products and geographies while everything takes place in a unified journey-centric framework.
meetup.com/service-design-da…
#journeymap #serviceblueprint #ux #design #servicedesign #cx
ALT Journey Management, November 8th, Noon CST. Global Events Serires. Masters of Service Design. User Journey management is the new final frontier. With Jochem van der Veer. SDN Dallas Chapter. A photo of Jochem smiling. Another photo of a silhouette of a man looking at the stars amid which sit 3 screenshots of the TheyDo web app of personas and journey maps.
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4 Nov 2022
Descubre cómo el #serviceblueprint nos está ayudando a rediseñar el Plan Renove
Los mapas de experiencia ayudan a identificar acciones, pain points y oportunidades en la experiencia de diferentes gentes con un servicio, y a plantear posibles soluciones en la fase de ideación. Así los aplicamos en el rediseño del Plan Renove #BlogSDA
bit.ly/3SZ5HNb
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La pandemia ha modificado el comportamiento de los clientes y el mapeo de su experiencia se ha vuelto aún más relevante.
La combinación de #CustomerJourney y #ServiceBlueprint aporta una visión plena para tomar decisiones, crecer en ingresos y fidelizar.
nae.global/es/disena-la-mejo…
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13 Aug 2022
Week #2 #update: 🤓 We have 3 categories and sub-groups conditioned by audience/frequency, trigger-urgency/sensitivity.
Next week: 🪄the magic of #serviceblueprint comes to the stage.
Unplugging will be difficult, I just love this things. 🤭🤗 #digitalproduct #productdesign
4 Aug 2022
I do 💗 challenges! 🤓
Current mood: 🙇🏽♀️ creating a framework for user-centric communication in products. Today was our first Brainstorm and productive af!!🔥 next step: group them, classify and define priorities, levels, and frequency - times.
#productdesign #digitalproducts
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La pandemia ha modificado el comportamiento de los clientes y el mapeo de su experiencia se ha vuelto aún más relevante.
La combinación de #CustomerJourney y #ServiceBlueprint aporta una visión plena para tomar decisiones, crecer en ingresos y fidelizar.
nae.global/es/disena-la-mejo…
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20 Jun 2022
Re-designing customer #service
💛 Customer Experience journey analysis, insights & mapping
💛 Bring teams together to map the service delivery (#serviceblueprint) against the customer journey
💛 Utilize #agile to redesign the experiences
#cx #servicedesign #empathy
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26 May 2022
Back on the floor #mapping out a #serviceblueprint for some #servicedesign. I feel so at home!
#servicemap #experiencemap #userresearch #discovery #transformation
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2 May 2022
Last day of pre-sale price of €49 (full-price €149) for our brand new Service Blueprint Essentials video course with @gerrycircus
thisisdoing.com/courses/serv…
#serviceblueprint #servicedesign
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29 Apr 2022
This weekend is the last chance to get the pre-sale price of €49 (full-price €149) for my brand new Service Blueprint Essentials video course on @ThisIsDoing
thisisdoing.com/courses/serv…
#serviceblueprint #servicedesign
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27 Apr 2022
@BusaraCenter dive into the #attitudes, #perceptions, #behaviours and the #serviceblueprint of the Kenyan #repair market
27 Apr 2022
Lang from @BusaraCenter now talks us through the factors that influence repair decisions.
➡️ What would your main factors be?
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