This timeline shows why a simple support ticket is no longer enough. We need wider media coverage to look into these practices. When consumers are forced onto social media to resolve automated billing errors, they should not encounter confusing redirection loops and irregular payment demands that leave them further defrauded.
@THISDAYLIVE @MobilePunch
@GuardianNigeria @nigeriantribune
@palmpay_ng and
@flexi_ng, an immediate, public, and transparent statement is required. You must audit the transaction history of June 14, 2026, identify the destination of the ₦8,752 payment sent to the "REFUND APPROVAL" account, and provide a full billing reconciliation to
@ojkreates.
No licensed financial institution or legitimate framework requires a consumer to make a forward payment or return a partial credit to a separate virtual account to trigger an automated backend technical reversal.
@SaharaReporters @TechCabal @fisayosoyombo
@palmpay_ng and
@flexi_ng cannot treat this as an isolated customer care issue. They must clarify if the account number and phone number used belong to their authorised recovery infrastructure. If they do, it points to predatory support practices; if they do not, it reveals a serious data leak where consumer dispute details are exposed to outside actors.
@NDICNigeria @taiwoyedele @FinMinNigeria
When financial institutions publicly instruct users to move to private DMs and secondary support handles without secure, authenticated channels, they create a dangerous environment. This allows rogue internal actors or coordinated third-party bad actors to intercept distressed users and exploit them.
CC:
@cenbank @fccpcnigeria
#FintechAccountability #ConsumerProtectionNG #CentralBankOfNigeria #FCCPC #FintechWatch #DigitalLendingFraud #EthosMonitoring