Jun 12
@MaryKassar reports a recurring, predictable network failure at 9:00PM with @MTNGhana for two consecutive days, with the service going on and off. Predictable service degradation at the exact same hour suggests a systemic operational issue, not an individual one.
While a generic 'y'ello' request for DM details is noted, a standard response that fails to address the unique, patterned operational data provided by the user is insufficient. We demand transparent communication regarding the cause of these precise outages and a timeline for an automated fix. We will monitor for a resolution and a public explanation.
CC: @NCAGhana #MTNGhana #TelecomWatch #ServicePatternFailure #DataAccessibilityWatch
Jun 12
@MTNGhana the network keeps going off at 9pm it happend yesterday and today as well …on and off whats happening please???…anyone else experiencing this? ???
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Jun 12
@Simacoder has highlighted a frustrating customer experience with @MTNza regarding an unresolved billing dispute. The customer reports being double-charged for a service. Shockingly, when they lodged a formal complaint, a CXO Back Office representative named Anelisiwe Dlamini reportedly issued a "no-reply" email and summarily closed the ticket without providing an actual resolution.
Unilaterally closing active customer grievances via unreplyable communication channels entirely defeats the purpose of dispute resolution and severely damages consumer trust. We urge @MTNza to look directly into this handling practice, reopen the query, and ensure the erroneous charges are fully reviewed and reversed.
CC: @ICASA_org
#MTNSA #ConsumerRightsSA #TelecomWatch #CustomerServiceFail #EthosMonitoring
hey @MTNza we need to talk, your service is shit, i got double charge, when i lodged a query , your CXO Back Office,Anelisiwe Dlamini send an email of no-reply then closed the query. are you scamming me?
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Jun 12
@LegendaryCaspah reports significant service instability with the 5G ODU network over the past three days. While we acknowledge @AirtelNigeria has requested a DM to investigate, we'd like ask @AirtelNigeria; who bears the cost of the 3 days without internet?
Consistent performance is a primary expectation for premium 5G offerings. We urge for a swift technical resolution to restore connectivity for the user. Ethos Reviews will be monitoring this to ensure the service is reinstated promptly.
CC: @NgComCommission
#AirtelNigeria #QualityOfService #TelecomWatch #NigeriaConsumers #EthosMonitoring
Jun 12
@AirtelNigeria your 5G ODU network is so whack for the past 3 days. I struggle to access internet. This is pure scam
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Jun 12
There are widespread reports of service instability with @Airtel_Ug, impacting core communications including WhatsApp, voice calls, and general connectivity. Consumers pay for reliable access, and consistent service disruptions undermine that value proposition. We urge @Airtel_Ug to prioritise a technical review and provide clarity to affected subscribers.
CC: @UCC_Official
#AirtelUganda #TelecomWatch #ConsumerRightsUg #ServiceQuality #EthosMonitoring
Jun 12
Is anyone else in Uganda experiencing persistent issues with Airtel WiFi and network services? WhatsApp messages are failing to send, calls keep dropping, and browsing has become a nightmare despite customers paying for these services.
@Airtel_Ug, you have failed many of your customers. The quality of service being provided is simply not matching what people are paying for. At this point, you're not delivering the reliable internet services you promise, nor are you adding value to our hard-earned money.
If you cannot provide consistent and dependable connectivity, be honest with your customers instead of continuing to charge us for poor service. Ugandans deserve better.
Are others facing the same frustrations?
#AirtelUg #NetworkIssues
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Jun 12
There is an ongoing issue where paid service upgrades, specifically the 18GB Private WiFi bundle, are not delivering the expected utility due to unresolved line throttling. While we note that @econet_support has initiated private contact, @chakurira021 requires tangible solutions, not just administrative acknowledgments. We urge @econet_support to expedite the technical review of @chakurira021’s account to ensure that value is delivered as purchased.
Ethos Reviews remains focused on tracking these service discrepancies to ensure consumer value is protected.
CC: @Potraz_zw
#Econet #ServiceQuality #TelecomWatch #ZimConsumers #EthosMonitoring
Jun 11
@econet_support I have sent a complaint and it's been 24 hours and you've been ignoring me. My line is heavily throttled. I bought an 18GB Private WiFi bundle after my Smart4U FUP limit was hit, but my entire line is still throttled and the Private WiFi data is depleting .
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Jun 12
We acknowledge that @econet_support has taken the initial step to address the reported uncredited transaction by @CMukachana.
Since funds were reportedly deducted, we urge a speedy resolution once the customer provides details via DM. Transparent communication and prompt resolution of payment discrepancies are crucial for consumer trust.
Ethos Reviews will be monitoring this issue to ensure a satisfactory conclusion.
#Econet #CustomerServiceAfrica #TelecomWatch #ConsumerRightsZim #ZimConsumers #EthosMonitoring
@econet_support I bought $11 S4U bundle but I'm shocked that although, Econet gladly pocketed my money I have not been credited with any Data. Can you please explain why.
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3 Jun 2025
The Pakistan Telecommunication Authority
(PTA) has successfully conducted a comprehensive survey to assess the Customer Service Key Performance Indicators (KPls) of all Cellular Mobile Operators (CMOs) in Pakistan for the first quarter of 2025.
The survey evaluated critical aspects of customer interaction, including helpline accessibility, operator assistance response time, complaint turnaround time, problem resolution success rate, and access to emergency services. The assessment was conducted in accordance with the Telecom Consumer Protection (Amendment) Regulations, 2017.
Survey results indicate a mixed trend of conformance and non-confor-mance across the industry. Notably, call center operator access times exceeded defined thresholds across all CMOs, reflecting prolonged customer wait times. None of the CMOs (Jazz, Telenor, Ufone, Zong, and SCO) provided complete data on reconnection time following billing-related dis-connections. SCOM failed to submit data for billing and complaints analy-sis. Emergency call routing issues were observed on Ufone’s network, while SCO users were unable to access PTA’s Toll-Free Helpline (0800-55055) due to network mapping limitations.
#PTASurvey2025 #CustomerExperience #TelecomPakistan #CMOKPIs #PTAUpdates #Ufone #Jazz #Zong #Telenor #SCOM #DigitalPakistan #TelecomWatch #ConsumerRights #HelplineIssues #PTAInsights
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21 Dec 2018
"TelecomWatch" is a fast growing Telecom “Online Publishing-House” specializing in providing primary data for competitive analysis and benchmarking. It is a leading provider of information on Indian telecom industry! Connect with them at bit.ly/2TqPcM8 #AIIndia
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23 Dec 2016
We are glad to welcome @insightssuccess, @SafeSecureMagaz, #Newswire, #Telecomwatch as our Media Partners.
#exitocss #cybersecuritysummit
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14 Dec 2016
A great big thank you to all our supporting partners #TowerXchange #txasia16 #txmeetupasia @telecomwatch @TelecomAsia
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Feb 2016 #TelecomWatch is ready & will be published in a few hours. It's a curation of what happened in Uganda's Telecom industry @Eristaus
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