FACT CHECK: The claim that the latest Windows update has caused widespread blue screens of death (BSOD) has some grounding in reality, but it is essential to verify the details and understand the context accurately.
Recent updates to Windows 11, such as KB5040435 released on July 9, 2024, and earlier updates like KB5035853, have indeed caused BSOD issues for some users. These updates were intended to address various security and performance issues but have led to unintended problems, including system crashes and BSODs for certain configurations .
However, the suggested solution involving the deletion of a specific CrowdStrike driver file (“C-00000291*.sys”) seems questionable and potentially harmful.
There is no widespread or official acknowledgment from Microsoft or CrowdStrike that this file is related to the BSOD issues caused by recent updates. Instead, the recommended steps to address BSOD issues typically involve rolling back the problematic updates, running system diagnostics, or using official troubleshooting tools provided by Microsoft.
1.Safe Mode and Recovery Options: Microsoft recommends using Safe Mode or the Windows Recovery Environment to uninstall the problematic updates. This can be done via the Control Panel or Settings under the “Update & Security” section .
2.Official Guidance: For BSOD issues, following Microsoft’s official guidance and using tools like the Windows Update Troubleshooter is advisable. These tools can help identify and resolve conflicts caused by recent updates .
Given the severity of BSOD issues and the potential for data loss or further system damage, it is crucial to rely on official instructions from Microsoft and verified sources rather than unofficial tips circulating online.
Deleting system files, especially those related to security software like CrowdStrike, without proper validation could lead to further complications.
For users experiencing persistent issues, contacting Microsoft Support or a professional IT service may be necessary to ensure the system’s integrity and security.
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The latest Windows update caused blue screens of death all over the world
Specialists of the State Intelligence Service recommend using the CrowdStrike instructions for a quick solution to this problem:
- Boot Windows in Safe Mode or Windows Recovery Environment.
- Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
- Find the file named "C-00000291*.sys" and delete it.
— Restart your computer or server
It is recommended to use the specified method until CrowdStrike works on eliminating the problem and does not provide official information.
❗️Can anyone confirm this tip?