Showing real interest in conversations releases dopamine and oxytocin, making people feel good and eager to share more. Keep them engaged, and watch the negatives fade away. It’s chemistry in action! 🧠💬 #ConversationScience #TheBlackSwanGroup

What is Conversation Science? We provide a series of slides about the conversation analysis approach which registered users can use in your training events. bit.ly/3NlAXF2 @CACEnotes #conversationscience #DMAW24

If you're interested in learning more about #ConversationAnalysis, AKA #ConversationScience as applied to healthcare interactions (this is the research that underpins @RealTalk_EOL) You might want to join this online interactive workshop in early January run from @lboroCRCC

On point 👌 D Word works well for some, but often it just builds resistance #ConversationScience studies of expert practitioners talking w experienced patients show they use euphemism, undirectness, lang that *clearly* points to their death, but is gentler, more careful...

If you're one of those #RealTalkTrainers who want to explore the #ConversationScience underpinning RealTalk, I can't recommend @EMdoesCA highly enough... @lborouniversity misses her, but we're delighted she's found a new home at #Linkoping

Thanks for the invite! I was glad to be challenged to articulate the 'How to start have these conversations' lessons from #ConversationScience aka #EMCA for healthcare practitioners, but also for those convos at home, and with nearest and dearest.

In the 'In a nutshell' version of the paper, Lead author Laura explains not only how repeating smthg patient has said about their pain works, she summarises #ConversationScience insights on the numerous clever things practitioners accomplish by repeating

On a positive use case, we use them everyday @EdgeTheory to help organizations understand (in an unbiased format) the conversations that shape their world. #narrativeintelligence #conversationmatters #conversationscience

In healthcare communication, something as mundane as repeating back (part of) what the patient has said does all sorts of clever things. #RealTalkTraining's @LaalaaJenkins explains them here #ConversationScience #EMCA

We have to say our very own #ConversationScience platform. It identifies & analyzes narratives online & gives great biz recos

She's blinding me with #conversationscience ! #talkiq #dreamforce #df15 At booth N1009!

Day 1 at #Dreamforce is a wrap! Come see us tomorrow in North N1009! #talkiq #conversationscience