🚨 Urgent: Smart Scooter, Dumb Service – Immediate Action Required 🚨
Hi Ather Energy,
Thank you for your response. I need to express my deep frustration with the service I received at the Patia service centre on August 3rd (Saturday). It’s disappointing to see such outdated practices supporting a brand that prides itself on smart technology:
🌟 Delay in Job Card Issuance: I arrived at the service centre at 11:30 AM, but my job card (Reference Number: RJC420737242607) wasn’t issued until 12:36 PM. This delay is frustrating and reflects poor efficiency.
🛠️ Inefficient Service Process: With only two mechanics handling up to 20 vehicles a day, the service is incredibly slow. Vehicles are left idle before washing, resulting in poor quality and extra stains. This approach is outdated and doesn’t align with the smart technology of your scooters.
🚿 Poor Washing Quality: The washing was done poorly by someone who also handles customer refreshments, showing a lack of professionalism and hygiene. It would be better if you offered a discount for external washing services.
📄 Outdated Paper Job Cards: It’s laughable that a futuristic company like Ather still uses old-fashioned paper job cards. Modern companies use tab-based systems for tracking convenience, immediate report generation, part availability, job card creation/closure, and invoice generation. This 20-year-old practice is completely out of sync with the smart standards you promote.
🔧 Unresolved Problems:
👉Belt/Pulley Noise: The noise from the belt or pulley continues even after adjustments.
👉Mode Change Lever: The lever gets stuck and requires manual help to return to its proper position.
⏳ Excessive Time Spent: I spent nearly 6 hours at the service centre, excluding 1.5 hours of waiting. This is too long for a service that didn’t fully address the issues and had poor washing quality.
⚠️ Warranty Threat vs. Service Reality: The service centre repeatedly warned that my warranty would be void if I missed the service. Yet, when I arrived, there was a lack of seriousness in providing a satisfactory service. This discrepancy between the threat of warranty issues and the actual service experience is troubling.
Despite the politeness of the staff and their help with a rear tyre puncture repair, the overall service experience was outdated and poorly managed. It’s disappointing that a smart scooter is backed by such a subpar service experience.
I request a phone call to discuss these issues and find a resolution.
Thank you!
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