The latest in CX innovation and thought leadership from around the globe.
Joined April 2020
- Tweets 1,219
- Following 327
- Followers 226
- Likes 383
515 Photos and videos
May 28
Congratulations to Samantha Paul on being recognized with ibex Jamaica’s Country Manager Award for the incredible impact she continues to make across the operation. 👏
#ibexawesome #CX #Leadership #CustomerExperience #Operations #Teamibex #Jamaica #AwardRecognition
22
May 25
This Memorial Day, ibex honors the brave men and women who gave everything in service to our country.
We are grateful for their courage, their sacrifice, and the freedoms their service protects.
From all of us at ibex, we remember and honor them today.
#MemorialDay
9
May 14
Give it up for Tania Martinez, recipient of Nicaragua’s Country Manager Award! 👏
Since joining ibex in 2021, Tania has made a meaningful impact through her strong partnership mindset, proactive problem-solving, and consistent support across teams.
#CMAAwardsNicaragua2026
82
May 10
Happy Mother’s Day to the mothers across ibex and around the world who lead, support, care, and keep everything moving — both at work and at home. 💙
Today, we celebrate you.
#MothersDay #ibex #LifeAtibex
16
May 6
ibex Reports Record Quarterly Revenue and EPS, Raises Fiscal Year Guidance! 🚀
Read the press release:
investors.ibex.co/news-relea…
#AI #BPO #CX #digitaltransformation #CustomerExperience
22
May 5
ibex is excited to announce a strategic partnership with Sierra to deliver seamless, secure, end-to-end AI powered CX solutions.
AI-first CX is here. It's time to deliver it at scale.
Read the full announcement: investors.ibex.co/news-relea…
#CX #AICX #ibex #Sierra
42
Apr 22
Happy Earth Day from ibex 🌍
Thoughtful design—of systems, experiences, and everyday choices—can create a more sustainable future.
Together, we can build it. 🤝 ♻️
#EarthDay #EarthDay2026 #Sustainability #CustomerExperience #AICX
21
Apr 17
ibex is proud to announce another exciting industry recognition – The 2026 Stevie Award for Achievement in Customer Experience at the 20th annual The Stevie® Awards for Sales & Customer Service!
#stevieawards #digitaltransformation #cx #customerexperience #awardwinningcx
25
Apr 13
At IUCX 2026, ibex is showcasing how utilities are moving from fragmented automation to fully integrated, AI-powered CX—connecting virtual agents, translation, and routing with human support to drive real resolution and cost impact.
Full Press Release: investors.ibex.co/news-relea…
24
Apr 8
ibex is proud to earn an ISO/IEC 42001 certification.
This milestone reflects a disciplined approach to governing AI—ensuring security, transparency, and accountability as AI becomes core to CX.
Learn more: investors.ibex.co/news-relea…
#AI #CustomerExperience #ResponsibleAI
45
Mar 13
🎉 Congratulations to Mike Dorado, Senior Operations Manager, on receiving the U.S. Country Manager Award!
We’re proud to celebrate you, Mike! 👏
#ibexawesome #CMAwardsUSA2026 #Leadership #CX
26
Mar 9
🎉 Congratulations to Shellair Barnett, Senior Operations Manager, on receiving Jamaica’s Country Manager Award!
Well deserved, Shellair! 👏
#ibexawesome #QuarterlyCMAwardsJamaica2026 #Leadership #CX
25
Mar 8
Happy International Women's Day! Today, we celebrate the achievements of women across industries, teams, and communities around the world.
At ibex, we’re proud to work alongside women whose expertise, perspective, and leadership make our work stronger every day.
#IWD2026
13
Mar 3
🎉 Congratulations to Kristin Lovisa, Operations Manager in Pittsburgh, on receiving the U.S. Country Manager Award!
We’re proud to celebrate you, Kristin! 👏
#ibexawesome #CMAwardsUSA2026 #Leadership #CX
23
Mar 2
♀️ International Women’s Day and Women's History Month are about recognizing impact — the visible and the behind-the-scenes work that moves businesses, industries, and communities forward.
More to come. 👀
#IWD2026 #WomensHistoryMonth #WomeninLeadership
19
Feb 20
As a proud sponsor of the @ExecsInTheKnow Customer Response Summit (CRS) in Amelia Island, Feb 25–27, we’re looking forward to connecting with CX leaders about how to turn AI investment into real, measurable impact across the customer journey.
1
77
Feb 16
Happy Presidents’ Day.
Today’s a moment to reflect on leadership, service, and the responsibility that comes with shaping the future. Wishing our teams and partners a great holiday.
#HappyPresidentsDay
1
1
23
Feb 13
Great CX is a relationship — not a transaction. 💞
It takes trust. It takes consistency. And it shows up in every interaction.
Happy Valentine's Day from ibex!
#ValentinesDay #CX
32
Feb 12
Broken automation doesn’t just frustrate customers. It quietly burns out the people supporting it. Bad AI design shifts emotional labor downstream to agents, managers, and CX leaders — without fixing the root problem. ibex.co/resources/blogs/the-…
#CustomerExperience #CXLeadership
19
Feb 5
ibex Reports Record Quarterly Revenue and EPS, Raises Fiscal Year Guidance
Read the release: investors.ibex.co/news-relea…
#AI #BPO #CX #digitaltransformation #CustomerExperience
1
2
51