ice Contact Center modernizes the call center with business application integrations, AI, and analytics across all communication channels.
Joined January 2010
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When used effectively in a contact center, AI can help reduce costs, increase agent efficiency, improve customer satisfaction, and more. Read our blog to find out how! computer-talk.com/blogs/7-wa…
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Jun 12
Shorter wait times. Better customer experiences.
Explore 7 strategies to improve efficiency without sacrificing service quality.
👉️ buff.ly/DY1BCjI
Jun 11
The most successful contact centers aren't chasing trends—they're investing in what works.⚙️
See which CX technologies are delivering results in 2026.
👉️ buff.ly/vDncYfT
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Jun 11
We had a fantastic evening aboard a boat cruise with our partner Compugen and their customers. It was a great opportunity to network, exchange insights, and build relationships. 🛥️
Great to connect with everyone who attended! 😄
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Jun 10
Most AI demos at CCW Las Vegas overlook the hardest part: when your products and policies change, who keeps the bot giving the right answers?
Come visit us at booth #808, June 22-25, to see how iceAI Studio puts your managers in control👇️
buff.ly/4jTfoLd
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Retail customers demand fast support — but making agents manually search through separate systems for ecommerce, shipping, payments, and returns can slow it down.
Here's where AI in retail contact centers actually helps👇️
🔗 buff.ly/O1NaubK
#RetailCX #AI
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AI can help lottery contact centers reduce costs, offer more personalized customer experiences, and more. Find out how in our blog: computer-talk.com/blogs/ai-c…
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If you missed last week's Slice of ice webinar on iceReporting, you can view the recap on our blog now. Check it out! computer-talk.com/blogs/slic…
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Yesterday, the ComputerTalk team came together to close out a strong fiscal year and set our sights on what's ahead. 🚀
We reflected on our wins, aligned on strategy, and mapped out the vision that will drive us through FY2027.
New year. Fresh focus. Let's build.
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Yesterday, we celebrated the careers of Raymond and Jurgen, two of our long-time staff members who are retiring. We appreciate all their hard work over the years and wish them all the best in their retirement 🙂
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A chatbot that actually helps customers doesn't happen by accident. It takes a clean knowledge base, well-integrated backend systems, and architecture built to handle real conversations.
This blog covers what actually goes into a chatbot that performs👉️buff.ly/8fYsV3V
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Every missed call could be a missed sale. 📞
See how real estate contact centers help teams respond faster, engage more leads, and increase conversion rates.
Check out our latest blog for more details: buff.ly/FRepTDo
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Agentic AI can help contact centers reduce costs, improve service, and increase agent engagement. Want to know how? Find out in our blog: computer-talk.com/blogs/agen…
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May 29
Call center monitoring is about more than quality assurance—it's about how contact centers uncover pain points, coach agents more effectively, and improve every interaction.
Learn the tools and best practices behind a stronger customer experience: buff.ly/K2RyVd5
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May 29
Did you catch Wednesday's Slice of ice webinar on iceReporting? If not, you can watch the recording now to learn how to better understand performance, uncover hidden trends, and make more informed decisions across your contact center: gotostage.com/channel/9c77e5…
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May 28
We're heading to Las Vegas!😃
Come see ice Contact Center in action at Customer Contact Week, June 22–25. Stop by and see how we're helping modern contact centers work smarter with AI, omnichannel, and Microsoft Teams.
See you at CCW 👋 🔗 buff.ly/mYjBqC5
#CCW2026
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May 28
ice Contact Center 15.2💫 is coming this summer — featuring a brand new centralized workspace to build, train, and optimize your AI agents.🤖
See what's new 🔗 buff.ly/R9nuMA5
#ContactCenter #CustomerExperience #AI #ComputerTalk
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May 27
Contact centers process a lot of personal information. You can keep it protected by using AI to automatically redact it from records. Check out our blog to learn how! computer-talk.com/blogs/cont…
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May 26
What does contact center ROI look like in 2026?💰️
It's no longer just about handling more calls. Businesses are looking at customer retention, agent efficiency, AI, automation, and overall experience as part of the bigger picture.
Learn more 👉️ buff.ly/D2VFwiJ
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May 26
Less than 24 hours until our next Slice of ice webinar! Register now to learn all about some of our lesser-known reports that can help you better understand performance, uncover hidden trends, and make more informed decisions across your contact center: register.gotowebinar.com/reg…
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