Our team has two incredible, full-time professionals—Mary and Ebonie—dedicated to dealing with insurance. They advocate for our patients, so our patients can focus on healing.
This week? They’ve been on repeat calls with the same insurer, trying to add procedure codes so patients can receive coverage for sensation preserving mastectomies.
Twice now, after 30 minutes on the line, the call just ends. No reference number. No resolution. Just—terminated. And without a reference number, there’s no way to track it, no accountability, and no clear path forward. All we have are the first names of the representatives who hung up.
This happens often. And it’s exhausting. But we won’t stop showing up for patients.
We’ll keep sharing these stories—because this shouldn’t be normal. Patients deserve better. Providers deserve better.