The IT Service Management Forum (itSMF) South Africa is part of the world-wide movement supporting Service Management

Joined March 2009
27 Photos and videos
itSMF SouthAfrica retweeted
Replying to @dougtedder
The link doesn’t work for me either.. I agree, though, since #ITIL4 incorporates #ServiceGovernance, it enables #ESM. For success #Service #Governance is the necessary #umbrella for #Enterprise #Service #Management. #ITIL #VeriSM #ITSM
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itSMF SouthAfrica retweeted
Excellent stuff! The same principles based approach is the core of modern #governance, now, as #ServiceGovernance, at the heart of #ITIL4. It is wonderful to have this as #OpenSource - I'd not seen it before. #VeriSM #ITSM #management #digital #digitaltransformation #change
I think the cornerstones of such approaches can only be described in a set of principles, such as the one in this paper: slideshare.net/npflaeging/se…
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itSMF SouthAfrica retweeted
#Design is like bathing. You can do without it for a while, but soon people start to notice. #Design #governance #service #itsm #bathtime #ServiceGovernance
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itSMF SouthAfrica retweeted
#Design applies innovation & creativity under constraints to deliver value by designed services #ServiceGovernance #Governance #Value #risk x.com/kevinbehr/status/95694…

modulation of constraints is kind of a big thing when managing with teams
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itSMF SouthAfrica retweeted
Service Governance is the key - if you try to drive #ESM (#Enterprise #Service #Management) bottom-up, it fails. The #board, the #governing #body must own the #digital #transformation. #ServiceGovernance #ITSM #VeriSM @VeriSM_Global #Mesh #Value / #Risk
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itSMF SouthAfrica retweeted
Yes, you can sail without a compass, GPS, or a map, but you'll get lost & the voyage will take longer. Yes, you can run a business without Service Governance, it will be much more difficult navigate towards value. #Governance #Services #ServiceGovernance #ServicePortfolio #ESM
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itSMF SouthAfrica retweeted

Service Governance & Collaborative Consulting; ideal companions. #Governance #Consulting #Consultant #servicemanager
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itSMF SouthAfrica retweeted

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itSMF SouthAfrica retweeted
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The #itSMF South Africa is an association again, no longer a not-for-profit company. #itSMFsa #ServiceManagement #ServiceGovernance #devops
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#SMEXA2016 presentations &recordings available at the link below. Thanks again to all our speakers and sponsors. ow.ly/zOMQ306ryJt

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Thank you all for joining our new platform for #SMEXA2016 We will publish all 3 sessions within the next few days. @itSMFSA @adriaan_tdsa
The BRM is a navigator, connector and orchestrator in business @thinkITIL_ITM @itsmfsa #SMEXA2016
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The BRM is a navigator, connector and orchestrator in business @thinkITIL_ITM #SMEXA2016
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Andre from Pink Elephant shares more about Business Relationship Management@thinkITIL_ITM