Building SupportWing: AI-first Customer Support Platform | Software Engineer at @dnsimple

Joined April 2016
6 Photos and videos
20 Dec 2025
TIL: there is a fun project called "Honest Hacker News" which cuts through the BS and updates the post titles with what they actually are. Link in the comments.
1
1
171
18 Nov 2025
The moment when @github is down and your AI agents are trying to push their changes... tokens burned for nothing
2
327
16 Mar 2025
This, is the way to get into “vibe coding” as a developer, without ending up with an unmaintainable codebase!
15 Mar 2025
1. erase "vibe coding" from your brain 2. download claude code 3. ask your employer to cover costs 3a. use bedrock to add to aws bill 4. start claude code, then /init 4a. (in every package dir if monorepo) 5. add "fetch" mcp server 5a. and "puppeteer" if building for web 6. start working on a feature/fix (by hand) 7. as soon as you have that feeling of dread, like, "i hate this step", ask claude to do it, add as much detail as possible 8. stage/commit changes before claude takes over (until they add an undo feature) 9. once you have some reps in with claude and you're gaining comfort, use git worktree to create a branch you can work on in parallel and start with a prompt this time 10. keep doing this until you figure out which parts you should do, and which parts you'd rather defer to ai 11. never do another programming task you don't enjoy, that's what the AI is for i can't tell you what's after this, this is as far as i've gotten, but maybe after more reps (or with new tools models) we can parallelize more work, that's the hope
3
233
15 Mar 2025
My favourite thing is when Cursor decides to read function definitions via grep. And it keeps adding more and more lines before/after to try and see the end of the function. 🤣
1
108
30 Oct 2024
Now that we've launched newstopods.com it's time for marketing... but how can you do SEO without a blog 🤔 It kind of renders but it needs more love... the night is young. 🛠️ Building with Astro and loving it. #buildinpublic #astro
2
81
30 Oct 2024
How many newsletters are you subscribed to?
100% 1-3
0% 4-7
0% 8-12
0% 12
1 votes • Final results
36
28 Oct 2024
Launched newstopods(.)com this weekend but forgot to post about it 🫢. Signup and you get 150 minutes for free no credit card is required just start using it. ⁉️ What does it do? Lets you convert newsletters – any email – into a podcast style recording which you can listen to on your favourite podcasting platform Apple Podcast, Google Podcast, Overcast, etc. 💡 Why did I build it? To make the most of my time. I want to keep up with happening in the world around me and one way I do that is by listening to podcasts, but they do not always deliver what I am looking for. However, a lot of newsletters have exactly the stuff I want to hear and learn about, and with the power of AI, I can remove the bits I don't care about and expand on the stuff that matters to me. So I built a tool for my personal use and it turned out to work great so I made it into a product anyone can use, and I can grow it into a personalised content discovery, a curator, a moderator, and a researcher. As a start the only source is email but we'll be adding web pretty soon. 🤝Collaboration If you are a newsletter author, and you want to partner with us where we will promote your content – a full newsletter to podcast script and voiceover in our premium voices on our landing page and other marketing efforts. Reach out and lets talk.
2
63
17 Sep 2024
It feels like I have to learn how to be a product designer! I’ve been looking for one on Dribble, but it’s tough, so I’m just working on getting better myself. What AI tools do you use to help with design? I’ve tried using @v0 and @polymetai so far. v0 has been useful, but polymetai didn’t make sense to me. Their price plans do not make sense to me, as I couldn’t do much with the small amount of credits they give you to trial.
2
137
21 Aug 2024
Can anyone recommend a UI/UX designer to help me with adding the finishing touches to SupportWing AI the AI-first customer support platform?
4
8
121
23 Jan 2024
If I win I’ll give 10 random people that rt and follow me pictures of how I’m spending the $25,000
22 Jan 2024
I’m gonna give 10 random people that repost this and follow me $25,000 for fun (the $250,000 my X video made) I’ll pick the winners in 72 hours
1
3
131
Ivan retweeted
9 Nov 2023
A sad story in 3 titles
91
542
8,814
382,737
Ivan retweeted
25 Nov 2022
I need a @djangoproject expert, ASAP! If you are one, DM me. If not plz retweet to help me find one.
2
7
4
Ivan retweeted
11 Jul 2022
Learn how @linuxfoundation found in DNSimple the solution to automate 🤖 their domain management with a robust and well documented #API. Read more 👉 dnsimple.com/customers/linux…
6
2
Ivan retweeted
This isn’t a cat. It’s actually a CTO holding onto to an outdated opinion about a technology they used once
37
430
3,741
Ivan retweeted
⚠️We are aware of an issue affecting the Azure Portal and Azure services, please visit our alternate Status Page here status2.azure.com/ for more information and updates.

279
342
564
Ivan retweeted
14 Jan 2021
👉 Get your DNS hosting & domain registration up & running using our API dnsimple.com/api?utm_source=… Our API is a REST web service #API providing access to domains, zones, records, SSL & other entities in DNSimple accounts. 👀 Our API #Elixir, #Go, #Java, #Net, #Ruby, #NodeJS
9
8
Ivan retweeted
4 May 2020
DNSimple turns 10 this year 🎂and in honor of our anniversary, we’ve put together a Pay-it-Forward initiative supporting non-profit organizations who foster a free and open internet. Our first initiative starts today with @letsencrypt - read our blog 👀blog.dnsimple.com/2020/05/le…
17
22