2022: Call my doctors office, tell receptionist I am running five minutes late, apologize, hang up
2026: Call doctors office, get routed to a new company-wide "AI assistant," navigate phone tree, get put on hold to wait for a human at a call center, wait 6 minutes, explain to human agent what is going on, get put on hold while human agent calls my physical doctors office to tell them for me
This is not better