@fuseenergy I'm being ignored by your customer service team on the app so let's try here instead
I was previously on the wrong tariff for my radiators - despite having spoken with your team about what set-up I had - making my bill ridiculously high. I then flagged this and your-
@fuseenergy
-team advised me which tariff to switch to and said they'd waive the exit fee to make up for the issue.
I check my bill for this month - not only is it even higher after changing tariffs, but you've still charged me the exit fee.
Now I've got an unreasonably high-
@NOW@NOWHelpTeam are a joke, organised a home move for my wifi over two weeks ago, sent me one email a week after asking me to confirm the address
Missed the email so next thing I call up today to check the status and my move membership's been cancelled w/o warning
@NOW@NOWHelpTeam AND didn't even offer for me to re-join as a customer because you're not taking on new customers
But I was a customer until you cancelled my membership without warning because I missed ONE email asking to confirm an address
What a way to treat your customers
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[@EthanDaviesMEN]