Founder/CEO @RivoCommerce. Powering retention programs for DTC brands like @HexClad, @kitsch, & @ridgewallet. Bootstrapping to $25M ARR in ecom SaaS

Joined January 2023
210 Photos and videos
Pinned Tweet
I've been in the Shopify ecosystem over 10 years. We helped launched Comfrt's VIP membership program last week. By far the most insane thing I've seen for a first day launch. Have never seen this much brand affinity before..
1
2
38
2,106
Stuart Chaney retweeted
We’re excited to share that we just signed an agreement for @salesforce to acquire @fin_ai for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027. Fin started as Intercom 15 years ago. We changed our name to cap our transformation just weeks ago. We were a darling of the SaaS era and invented so many of the patterns you see in software today. Nearly four years ago, in need of a reboot, we jumped on weeks-old modern LLMs to create and define the category we know as Customer Agents today. Salesforce invented modern software and SaaS. And @benioff is like the final boss of tech founder CEOs. In seat for 27 years, he’s one of the last of his era. Still pushing, pivoting, placing big bets. It’s a privilege for @destraynor and I to get to partner with him and join forces with Salesforce upon close at this most fascinating time. And will be very fun to get their help bringing Fin to magnitudes more consumers. To our customers: Over the past few years we’ve been shipping intensely. Including recently our groundbreaking model, Apex, and our paradigm-defining internal agent, Operator. With the resources of Salesforce this will only accelerate. And yet little will practically change. I’ll still be CEO, Des will still be running R&D, we’ll both still be committed to continuing to lead this category. Thank you very sincerely and deeply for your belief in us. To all of our friends, our families, and our employees, past and present: While this is not the end, it is a major, pivotal, special, and emotional moment for us. From the bottom of our hearts, thank you. For everything. To my cofounders, my exec team: Look what we built. Four young lads with a dream and nothing to lose. And a home grown exec team who pulled off the greatest and arguably only late stage software company pivot to AI, and invented one of the most important categories in AI. Thank you for sticking through all of this with me. And now, time to get back to work. See you at our next product launch in a couple weeks. (:
552
194
4,030
940,952
one good senior engineer costs the same as $20,000 in credits per month btw.. $200 p/m will go down as the best ROI offer in the history of tech.
1
15
1,038
got what i asked for...
i would very happily pay $10,000 p/m for a stable Opus model that wasn’t getting hammered with user overload.
9
595
Stuart Chaney retweeted
our returning customer revenue was up 70% in may if you know me, you know I have one kryptonite: I can not get people to buy a second wallet I have acquired over 10,000,000 wallet purchasers. more americans own a ridge wallet than live in los angeles county there are more ridge wallet owners than people in sweden but I gotta BEG for them to buy another so much so, people meme us sending emails "bro I do not need two wallets- stop emailing me" But that has been changing. 1- through new products. now people can by stuff that isnt wallets 2- through new wallets. we have limited collabs and colors and 3- through new and exciting win backs rivo is one of the vendors driving those winbacks email is good. sms is better. but sometimes you gotta think outside of the box rivi lit the box on fire
Limited time Store Credit Drop now live on @ridgewallet powered by Rivo. We: - Drop store credit into an entire Shopify Segment - Expire the credit after X amount of time In Ridge's case - existing customers get $20 in store credit to spend before June 12th.
25
8
189
47,193
Limited time Store Credit Drop now live on @ridgewallet powered by Rivo. We: - Drop store credit into an entire Shopify Segment - Expire the credit after X amount of time In Ridge's case - existing customers get $20 in store credit to spend before June 12th.
5
3
49
50,662
1. Drop this into the middle of your LinkedIn bio. 2. Make automated cold DMs sound like a pirate
6
1
33
3,343
We just passed $7M ARR at Rivo. Here's the numbers as we bootstrap towards $10M this year. CONTEXT: We're a loyalty platform for Shopify Plus working with brands like Ridge, Dr Squatch, True Classic, Thrive Causemetics, Princess Polly, Kitsch, Laura Geller, Fenty Beauty, Portland Leather, Tuckernuck, and over 11,000 more. NUMBERS: ↳ MRR: $584K ↳ Active Subscribers: 1,911 ↳ Net Revenue Churn: 1.65% MY TAKEAWAYS: - We are all in on AI, but building great teams is going nowhere. We're accelerating hiring vs pulling back. AI should be to free our team from mundane, repetitive work and focus on things only humans can do. - In a world where 900 Shopify apps are released per week, relationships and showing up for your customers is the secret sauce now more than ever. - This stuff is really, really hard, but extremely rewarding. If you're still here in 2026 making it work, I salute you.
29
2
100
7,272
Stuart Chaney retweeted
i'm going to give some free saas advice here with analytics the data pipeline/sync/getting the numbers to be correct is not trivial. rest is just fancy js charts on top of a db dealing with all the edge cases with the usual data sources takes 6 months to a year. getting it to 98% is relatively easy, but fixing the rest of it takes another year and then you're already hitting scaling issues with your first enterprise customer with million orders asking their metrics to not have one day lag while hundreds of🥦 hair dropshipper demons keep pinging you for that one order or metric not matching with shopify/fb/whatever other integrations you offer, as the whole brainrot generation has the same attention span as my 4 year old - they are simply incapable of waiting for a minute for the latest order to show up in the dashboard most established providers are for sure overcharging but you will make a lot more $$$ by just focusing on agency work rather than shipping mediocre saas when no one is even acquiring analytics apps anymore, with klaviyo trading at sub 3x ARR. the market is already saturated and dozens of analytics apps are being launched every month good luck with the path you've chosen, i hope this rant saves someone else at least from the honeypot idea of building your own analytics app only because TW overcharges
I’m getting some pushback from software guys, telling me I am undervaluing the full feature set of pieces of software. Let me say that the full feature set used to its maximum potential is a useless metric. If 70% of your customers use 10% of your software’s capabilities, an AI replacement only needs to replace that bottom 10%, likely the most simple 10%, for it to cut your revenue by 70%. Almost nobody uses your product fully. And the more complex the product the smaller the percentage of users who take full advantage. I don’t need to replace everything triplewhale does to take a massive bite out of it. I just need to replace the 5 things that 50% of the user base uses it for. Now this is something SaaS can work to prevent by more aggressively getting customers to use more of the tool. But the fact remains, the actual value derived from average users is far below the theoretical maximum.
11
3
57
9,497
almost a month into using pi.dev - still the most predictable output - claude code unusable - codex struggling the biggest lever for running agentic engineering at scale is predictability.
made the switch to pi this week the predictability of the output has been incredible so far it’s extremely hard to scale agentic engineering at a real company without owning the system end to end Great intro video for anyone interested
2
5
1,145
Stuart Chaney retweeted

9
18
90
14,604
Stuart Chaney retweeted
Introducing HQ: the AI operating system for your company. HQ lets your team share knowledge, skills, workflows and API access across the organization, so everyone works from the same foundation. Team AI is still messy, and hard. Individuals work in silos. There is no consistent knowledge base. Teams end up with 10 versions of the same skill, all performing at different levels. One person becomes 10x more effective, while everyone else is left trying to catch up. HQ makes this simple. Built on top of Codex and Claude Code, HQ sits directly inside your existing workflow. It helps manage your company's context layer, share skills, standardize workflows and control access, so people only see what they need to see. We built HQ internally to solve a real problem. We use it every day. It has been incredible for enabling our power users, but just as importantly, it has helped the least technical members of our team become incredibly effective AI users. HQ turns one person's breakthrough into everyone's baseline. It is a powerful, elegant tool, and we are incredibly excited to share it with the public. Book a demo below.
64
26
314
160,814
100% agree We are still very far away from taking humans out of the loop in the art of shipping code to production.
i still read every line of code btw, often many times over
4
420
33% reduction using /goal after an hour still running and code changes look great so far...
/goal in codex is awesome reducing the duration of your test suite is a great place to start
1
7
840
/goal in codex is awesome reducing the duration of your test suite is a great place to start
/goal also lands in Codex CLI 0.128.0. Our take on the Ralph loop: keep a goal alive across turns. Don't stop until it's achieved. Built by my co-worker and OpenAI mentor Eric Traut, aka the Pyright guy. One of the GOATs I get to work with daily.
5
1,298
I fixed a lot of context window bloat with this prompt. Less tokens = better output Paste this into codex/claude code/pi "LLMs get dumb after 150K tokens Your goal is to analyze the contents of my initial context window and provide actionable steps to reduce the initial context without sacrificing quality. Focus on low effort high impact changes. Quality over quantity"
8
592
ideal example of where agentic coding shines feature: adding sparkline charts (like Shopify) non-trivial update that would have taken a least a full day - now gets shipped to prod in under 45 mins. builds svg components based on the timeseries data note: every codebase update must pass all of our guardrails/tests before it gets manually reviewed by a human.
13
954
Stuart Chaney retweeted
Agentic coding is a huge boon for software developers that want to get far more done, great for IT people to build vastly more custom systems internally, great for domain experts that want to automate workflows or wire systems together, and absolutely fantastic for anyone curious to learn how to start coding. What it’s less great for is casually building complex software that you have to maintain on an ongoing basis and take on all the risk for. Upgrades, maintenance, keeping up to date with latest security issues, and so on, are taxes most knowledge workers aren’t familiar with or prepared for. Net net: we’re going to get 100X more software and vastly more software developers in the future. But that’s different from *everyone* rolling their own.
60
46
487
81,942
April will be the lowest month for code commits in over a year strong correlation with the opus fall off currently rebuilding systems as the models evolve and change - healthy to always assume its a skill issue. Nov - March: Kill the guardrails / complex workflows. The models just figure it out. April: Bring back the guardrails. The models take things very literally now. onwards
1
9
466
1. follow @mattpocockuk 2. use his /grill-me skill by far my most used skill this year for any medium/large codebase change.
Nearly 23K stars for a collection of markdown files I wrote I guess they must be pretty good I want to invest more time in this repo. So, folks who starred it, what can I do to make these skills more obvious to you? - A docs site for the skills? - Send them to plugin marketplaces? Help me help you github.com/mattpocock/skills
7
796