We are hiring our first non-eng teammate to work with me on GTM at @operatordotxyz. - team is all staff-level engineers from @stripe, @figma, @coinbase , @pipe - great product and a growing base of initial customers - opportunity to build out the GTM function almost from scratch Looking for an ambitious generalist who's excited to join a small team and get their hands dirty. plz share with relevant folks or reach out: maksim@operator.xyz, dm's open

"How do we get started with AI?" is the question we keep hearing from heads of support and operations. The space is so full of noise and flashy demos, that it makes it hard to figure out what will actually work in production. We believe that a good pragmatic approach allows teams to take advantage of today's capabilities now and sets them up with the right foundations to keep compounding on top of as AI models get better. We wrote up a guide describing an approach that we have found to be particularly effective when it comes to phone based operations and support. Link in comments ⤵︎

Introduction to Operator & Agents openai.com/index/introducing…

Excited to announce our first product: Operator. Operator helps fast-growing companies scale their phone support with AI agents. Our goal is simple: build the world's top support agent and put it within reach of every company. As companies scale, phone support becomes impossible to do well. You either compromise on quality or watch costs spiral out of control—usually both. The numbers tell the story: • 900m minutes wasted on hold each year • $50b spent on subpar, complex call center operations • 3-4 month lead time required for demand planning • 3 teams needed for global coverage We spent a year working closely with design partners to get this right. Operator is not another voice bot—it's an AI agent purpose-built for support, handling thousands of real customer calls today. Operator picks up instantly. Understands context deeply. Maintains quality at any scale. And gets better every day.