AI-powered ticketing and workflow platform made for how people work today - in Slack. Meet your customers where they are and modernize your help desk.
Joined April 2020
- Tweets 681
- Following 105
- Followers 189
- Likes 339
202 Photos and videos
Pinned Tweet
18 Jul 2024
.@SlackHQ has 13,500 AI Apps and Wrangle was one of 20 partners selected to be part of their Slack AI launch and new AI-Powered Productivity App Directory.
hubs.ly/Q02H6YPh0
#slack #ai #ticketing #helpdesk
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May 13
Headed to @Zendesk Relate next week? Make sure to connect with our founder, @AdamBSmith
We're excited to meet up with so many customers!
Interested in leveraging conversational ticketing in your Zendesk instance? Check us out: hubs.ly/Q04gpmcz0
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May 12
Wrangle’s latest updates: Microsoft Teams ticketing, email support, smarter routing, AI web search, SLA tracking, and more.
hubs.ly/Q04ggNKs0
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Wrangle retweeted
Apr 23
🚨 Product Leaders: still wrangling legacy software that thinks “AI” = auto-indent?
Wrangle is hiring a Product Leader to help us actually reinvent how work gets done. No duct-taping AI onto broken tools.
👇 Join us!
hubs.ly/Q04dbPfd0
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Apr 28
Always an amazing feeling to be featured by @SlackHQ as a top app. In great company this week!
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Apr 14
In San Francisco this week? Meet our founder @AdamBSmith @salesforce #TDX! Let's talk @SlackHQ and AI!
hubs.ly/Q04bWVrg0
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Apr 2
Wrangle Jira Service Management
Managing tickets across multiple systems is hard enough; status mismatches shouldn’t slow you down.
Wrangle lets you choose exactly which statuses stay in sync between Wrangle tickets and linked JSM.
hubs.ly/Q047K76K0
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Mar 31
Your reports should reflect how your teams actually work.
With Wrangle Automated Reports, Just pick your ticket queue, the Slack channel you want to send reports to, and the frequency (daily/weekly/monthly), and Wrangle will send activity reports to you directly in Slack.
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Mar 30
Confidential inboxes for sensitive work
Some conversations shouldn’t be visible to everyone - even admins.
Designed for teams handling sensitive information like HR, legal, or executive requests, confidential inboxes keeps everything private.
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Mar 26
🤖 When AI helps answer a question, your agents should know what happened.
Wen Wrangle replies to a message, human agents can see the exact responses that were shown; right inside the ticket. No guesswork, no missing context.
hubs.ly/Q047JTbW0
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Mar 24
Huge announcement! Slack Broadcasts are live with Wrangle.
Public, Private, Slack Connect, DM - send consistent announcements across Slack without rebuilding lists each time. No more cutting and pasting.
hubs.ly/Q047JW5K0
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Mar 23
🕒 Flexible working hours are here!
Wrangle already uses working hours to power SLAs, auto-assignment, and reporting. Now it’s even more flexible.
Set working hours at the user and team level for remote employees or teams with different hours.
hubs.ly/Q047J_W00
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Mar 3
Join our founder @AdamBSmith and the Raleigh Durham Slack Community this week for a deep dive on Slackbot and agentic automation.
slackcommunity.com/events/de…
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Feb 5
🔒 Web-Only Agent Notes Private notes, exactly where you need them.
We’ve added support for Tickets Inboxes using public @SlackHQ Channels. Agents can now add private, web-only notes directly in the web app ticket view for public and private channels
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Feb 3
Approvers not in the private @SlackHQ channel with your team?
Introducing DMs for Workflows & Approvals 💬
Right task. Right person. Right place.
If someone assigned to a workflow step isn’t in the original channel, Wrangle will DM them for you.
hubs.ly/Q040j_Cc0
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Feb 2
⏰ Auto-Responder for After-Hours Coverage
Set expectations automatically.
Wrangle can auto-respond to tickets created after hours. Customize messages based on your availability so requesters know exactly when to expect a reply.
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Jan 29
🤖 Ask Wrangle AI: Ticket Insights in Plain English
No SQL. No dashboards. Just Instant insights with zero digging.
hubs.ly/Q040jT3P0
#AI #agentic #naturallanguage
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Jan 26
📊 Automated Reports Delivered to Slack
Your metrics—automatically, where your team already works.
Pick the KPIs that matter most (volume, SLAs, response times, and more), choose a cadence, and Wrangle will keep everyone in the loop automatically.
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