CEO @wrangle_io - ticketing and workflows in Slack. Formerly @ainsights (acquired by Vista), Square 1 Bank (acquired by Pac West), @cednc, & @KauffmanFDN.
Joined February 2008
- Tweets 9,138
- Following 549
- Followers 1,318
- Likes 4,756
1,102 Photos and videos
Pinned Tweet
5 Sep 2025
Thanks to our amazing partners at @SlackHQ for featuring @wrangle_io today!
What if you never had to leave Slack to resolve your most pressing tickets?
By staying where conversations and collaboration already happen, Adam Smith and the team at @wrangle_io help customers like VividSeats, MrBeast, and StubHub resolve tickets faster, boost customer satisfaction, and gain real-time visibility into operations.
Learn more about Wrangle on the Slack Marketplace ๐ sforce.co/3JOSebS
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Adam Smith retweeted
Apr 23
๐จ Product Leaders: still wrangling legacy software that thinks โAIโ = auto-indent?
Wrangle is hiring a Product Leader to help us actually reinvent how work gets done. No duct-taping AI onto broken tools.
๐ Join us!
hubs.ly/Q04dbPfd0
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Apr 15
AI has finally jumped the shark.
All while wearing allbirds.
Apr 15
$BIRD is selling its brand and footwear assets renaming itself NewBird AI and using a new $50M convertible facility to pivot into AI compute infrastructure by buying GPUs.
Going from selling wool sneakers to chasing AI compute might be one of the wildest pivots this cycle.
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Apr 14
Hit me up if youโre in town.
Apr 14
In San Francisco this week? Meet our founder @AdamBSmith @salesforce #TDX! Let's talk @SlackHQ and AI!
hubs.ly/Q04bWVrg0
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Apr 12
Yep
Apr 10
Running a company:
2020: can you survive a pandemic?
2021: still here? weโre going to give all of your competitors $100m series A rounds.
2022: wow, you made it? okay, all engineers cost $600,000/year now.
2023: nice job! okay, SVB failed and weโre going to take away your bank account.
2024: a survivor I see. but can you pivot from ai to crypto to defense tech back to ai-enabled defense tech in a 12 month period to stay relevant?
2025: unfortunately all of your competitors have raised $2b series B rounds. oh and only 500 engineers are relevant and they cost $100m/yr each.
2026: well, well, well. youโre still in business? letโs deploy the thunderclap of godlike LLMs from the heavens so all of your customers can rebuild your app in 2 hours. can you survive?
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Adam Smith retweeted
Mar 26
๐ค When AI helps answer a question, your agents should know what happened.
Wen Wrangle replies to a message, human agents can see the exact responses that were shown; right inside the ticket. No guesswork, no missing context.
hubs.ly/Q047JTbW0
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Adam Smith retweeted
Mar 6
โPatriotism is supporting your country all the time, and your government when it deserves it.โโจโ Mark Twain
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Adam Smith retweeted
Jan 29
๐ค Ask Wrangle AI: Ticket Insights in Plain English
No SQL. No dashboards. Just Instant insights with zero digging.
hubs.ly/Q040jT3P0
#AI #agentic #naturallanguage
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Jan 24
RT @SarahLongwell25: "The Party told you to reject the evidence of your eyes and ears. It was their final, most essential command."
(Videoโฆ
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Adam Smith retweeted
Jan 23
"As soon as several of the inhabitants of the US have taken up an opinion...which they wish to promote...they look out for mutual assistance; and as soon as they have found each other out, they combine. [Then] they are no longer isolated men, but a power seen from afar, "
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Adam Smith retweeted
Jan 17
The cowardice of Congress is the best argument ever that term limits would be better than what we have now. If losing your precious House seat is so important to you that you will jettison all morals, constitutional oaths and civic pride you shouldn't have the job to begin with.
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Adam Smith retweeted
Jan 6
Our @notionhq integration is live! It is time to let your knowledge base do the work for you in 2026.
Wrangle natively integrations with Notion to answer common questions and draft agent replies for you. Work smarter, not harder in 2026.
hubs.ly/Q03ZwB7X0
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Adam Smith retweeted
31 Dec 2025
๐๐ New Year, New Possibilities! ๐๐
As we ring in the New Year, even our purple octopus is ready to celebrate smarter workflows and smoother collaboration ๐ฅโจ
Happy New Year from all of us @wrangle_io!
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Adam Smith retweeted
5 Dec 2025
๐ฝCalling all @SlackHQ and @salesforce enthusiasts! Join our CEO @AdamBSmith next week at the Salesforce World Tour in NYC on 12-10.
hubs.ly/Q03X1Fsh0
Not in NYC, hit us up for a virtual chat at hubs.ly/Q03X1F_Y0
#agentforce #salesforce #agentic
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3 Dec 2025
Have you picked up the hottest holiday gift out there?
3 Dec 2025
The holidays are around the corner, time to give yourself the gift of faster resolution times, higher CSAT, and better visibility. ๐คฉ๐
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Adam Smith retweeted
8 Oct 2025
๐๐ Happy World Octopus Day from Wrangle! ๐๐
Today we celebrate our favorite multitasker โ the mighty octopus!
With eight arms, three hearts, and zero chill when it comes to getting things done, the octopus is the ultimate service management mascot. โ๐
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25 Sep 2025
๐ ๐ฅ ๐ค ๐ ๐
25 Sep 2025
๐ฅ Get your emoji on!
In addition to creating tickets w/๐๏ธ emojis, you can now create and route tickets instantly via custom emojis. ย
What will youย choose? ๐ค for Revops?ย ๐ป for IT?ย โ๏ธ for legal? ๐ for HR?
docs.wrangle.io/tickets/settโฆ
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15 Sep 2025
Do you hate meetings? That's a dumb question, of course you do.
Join us for the Slack Community "meeting" on killing ineffective meetings on 9-25 at 3:30pm. Oh, and free beers after.
slackcommunity.com/events/deโฆ
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Adam Smith retweeted
5 Sep 2025
Thanks to our amazing partners at @SlackHQ for featuring @wrangle_io today!
What if you never had to leave Slack to resolve your most pressing tickets?
By staying where conversations and collaboration already happen, Adam Smith and the team at @wrangle_io help customers like VividSeats, MrBeast, and StubHub resolve tickets faster, boost customer satisfaction, and gain real-time visibility into operations.
Learn more about Wrangle on the Slack Marketplace ๐ sforce.co/3JOSebS
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