@BenchmarkPortal profile picture
BenchmarkPortal @BenchmarkPortal

The Source for Contact Center Benchmarking, Certification, Training, Industry Reports and Consulting

Joined September 2009
  • Tweets 3,380
  • Following 288
  • Followers 638
322 Photos and videos
Contact Center Artificial Intelligence Certification LIVE ONLINE – January 27-28, 2026 #ai #contactcenter #cs #cx #customerservice #callcenter bit.ly/3MMi15P
18
πŸ§›β€β™‚οΈ Count Contactula is in the house! Learn how to slay spooky support calls and turn frightful customers into fans. πŸ‘» Watch our Halloween training video now! πŸ‘‰ hubs.li/Q03R6fsK0 #CustomerService #BenchmarkPortal #Halloween #CallCenter

How to Slay Spooky Support Calls | Online Call Center Soft Skills...

Step into the haunted halls of customer service with BenchmarkPorta...

youtube.com
13
Maximus Customer Contact Center in Michigan Re-certified as a Center of Excellence bit.ly/3Vw8OzN

Maximus Customer Contact Center in Michigan Re-certified as a Center of Excellence

Maximus, a leading employer and provider of government services, today announced that the customer service operations it provides for Michigan’s Medicaid program have been re-certified as a Center of...

resources.benchmarkportal.com
10
πŸŽ‰ Sponsor Spotlight: @Resolv_Global πŸŽ‰ Proud sponsor of #CallCenterCampus 2025 in Austin, TX! From CX strategy to analytics & performance, they’re helping contact centers thrive. Meet the experts & explore the future of CX! πŸ”— Register: hubs.li/Q03BPzcQ0 #ResolvGlobal
40
πŸ† The 2025 Top Contact Center Contest Winners are here! These CX rockstars set the gold standard for service, innovation & performance. See who topped the list πŸ‘‰ πŸ”— bit.ly/3GqYrte #CX #CallCenter #ContactCenter #BenchmarkPortal #CustomerExperience #TopPerformers
18
🚨 The countdown to Call Center Campus 2025 is ON! πŸ“ Austin, TX | πŸ—“ Oct 22-24 🎀 Rockstar keynote by Nate Brown πŸ€– Empathetic AI 🧠 Mental health & leadership 🍻 Games, bites & brews 🎟 Early bird ends July 1 – register now: πŸ‘‰ hubs.li/Q03tFHST0 #CX #CallCenter
17
πŸ”₯ Want to boost contact center performance? Don’t miss Call Center Campus β€” now 30% OFF for 30 days to celebrate 30 years of BenchmarkPortal! 🎟️ Save your spot: hubs.li/Q03rnVGp0 #CXTraining #CallCenterConference #BenchmarkPortal

Call Center Campus | BenchmarkPortal

Call Center Campus Your Desert Oasis for Learning, Leadership & Renewal Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower...

benchmarkportal.com
8
🚨 EARLY BIRD ALERT! 🚨 Call Center Campus is coming to Austin! Get 30% OFF - under $500! βœ… Peer roundtables βœ… AI town halls βœ… Real case studies βœ… Epic networking βœ… Behind-the-scenes tours Offer ends June 30 - this WILL sell out! #CX #ContactCenter hubs.li/Q03sPmmx0

Call Center Campus | BenchmarkPortal

Call Center Campus Your Desert Oasis for Learning, Leadership & Renewal Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower...

benchmarkportal.com
47
🚨 30% OFF for 30 days! Celebrate 30 years of #BenchmarkPortal by joining us at Call Center Campus β€” your go-to event for CX leaders. πŸ“ hubs.li/Q03rnVCJ0 #ContactCenter #CXLeadership #CustomerExperience

Call Center Campus | BenchmarkPortal

Call Center Campus Your Desert Oasis for Learning, Leadership & Renewal Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower...

benchmarkportal.com
22
Empower Your Agents β€” Boost Your Metrics Well-trained agents = better calls, happier customers, and improved KPIs. πŸ”Ή Real-world scenarios πŸ”Ή Proven techniques πŸ”Ή Engaging format bit.ly/3SIUBhK

Impressive Call Center Agent Training Certification | 7 Modules

Call Center Agent Training Certification explores the many skills and tools needed to be a successful contact center agent. After completing this course agents will have insight into...

benchmarkportal.com
3
πŸŽ‰ We’re celebrating 30 YEARS of contact center excellence! Join us at Call Center Campus and get 30% OFF for the next 30 DAYS! πŸŽ“ Training. Networking. Real results. πŸ‘‰ hubs.li/Q03rn_MN0 #CallCenter #CX #BenchmarkPortal #CallCenterCampus

Call Center Campus | BenchmarkPortal

Call Center Campus Your Desert Oasis for Learning, Leadership & Renewal Escape the noise of day-to-day operations and step into a refreshing environment designed to energize, elevate, and empower...

benchmarkportal.com
14
Ready to Level Up Your Contact Center Skills? From agent coaching to leadership development, we’ve got the tools to help your team perform at peak efficiency. πŸ‘‰ Explore our offerings: bit.ly/3ZXyQhU #ContactCenter #CXTraining #BenchmarkPortal #AgentSoftSkills

#1 Effective Contact Center Training for all Job Roles

Contact Center Training From BenchmarkPortal Offers One of The Most Highly Regarded Training Programs In The Industry.

benchmarkportal.com
4
30% OFF for 30 DAYS for 30 YEARS of Business! Don't Miss Out! This Event Will Sell Out! More Info - - > bit.ly/3SqYPdL #CX #CS #CallCenter #ContactCenter #Conference
14
Effective Contact Center Agent Soft Skills Training | 5 Modules #AgentTraining #CallCenter #contactcenter #CustomerService #CX #CS hubs.li/Q03g9GRz0

Effective Contact Center Agent Soft Skills Training | 5 Modules

Agent Soft Skills Training explores the many skills and tools needed to be a successful contact center agent. After completing this course agents will have insight into...

benchmarkportal.com
14
Impressive Call Center Agent Training Certification | 7 Modules #CS #CX #CCCM #Management #Manager #CallCenter #ContactCenter #BestPractices #Agents hubs.li/Q03g9qG90

Impressive Call Center Agent Training Certification | 7 Modules

Call Center Agent Training Certification explores the many skills and tools needed to be a successful contact center agent. After completing this course agents will have insight into...

benchmarkportal.com
16
Contact Center Coaching for Performance | Complete Course hubs.li/Q03g9GRv0

Great Contact Center Coaching for Performance | 9 Modules

Contact Center Coaching for Performance Covers Tools & Approaches For Improving Performance, Including Analyzing Gaps Between Goals & Actual Performance.

benchmarkportal.com
5
Powerful Contact Center Supervisor Training | 7 Modules #CS #CX #CCCM #Management #Manager #CallCenter #ContactCenter #BestPractices #Supervisor hubs.li/Q03g9DBd0

Powerful Contact Center Supervisor Training | 7 Modules

Contact Center Supervisor Training talks about how supervisors are both key to contact center success & among the least trained contact center professionals...

benchmarkportal.com
17
Best-Selling Contact Center Workforce Manager Training | 9 Modules #CS #CX #CCCM #WorkforceManagement #WorkforceManager #CallCenter #ContactCenter #BestPractices #WFM hubs.li/Q03g9yt80

Best-Selling Contact Center Workforce Manager Training | 9 Modules

Our best-selling Contact Center Workforce Manager Training Certification covers the entire WFM process: Gathering of Data to The Production of Forecasts, Schedules, and Budgets.

benchmarkportal.com
7
Valuable Call Center Quality Assurance Training | 7 Modules #QA #QualityAssurance #CS #CX #CCCM #CallCenter #ContactCenter #BestPractices bit.ly/42B6pbq

Valuable Call Center Quality Assurance Training | 7 Modules

Call Center Quality Assurance Training covers the entire QA process: to build a β€œbest-in-class” quality monitoring and assessment process

benchmarkportal.com
16
Powerful Contact Center Supervisor Training | 7 Modules #CS #CX #CCCM #Management #Manager #CallCenter #ContactCenter #BestPractices #Supervisor bit.ly/4i9fTiG

Powerful Contact Center Supervisor Training | 7 Modules

Contact Center Supervisor Training talks about how supervisors are both key to contact center success & among the least trained contact center professionals...

benchmarkportal.com
12
Load more