@Beth_Schultz profile picture
Beth Schultz @Beth_Schultz

VP of research & Principal Analyst, Metrigy

Joined March 2011
  • Tweets 3,783
  • Following 639
  • Followers 1,780
432 Photos and videos
One of my latest news updates! #GenerativeAI again, and again!
Metrigy @Metrigy
31 Jul 2023
#MetriNote - @Microsoft has introduced a work version of Bing Chat, its generative AI tool for web search announced earlier this year. #GenerativeAI #BingChat #AI #Chat metrigy.com/product/metrinot…
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Business Leaders Getting Smart on Generative AI workspace-connect.com/employ…

Business Leaders Getting Smart on Generative AI

Trust is a concern, but not exceedingly so, Metrigy data shows.

nojitter.com
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Tune in today at 11am ET for more great data-based insight from @RGareiss !
Metrigy @Metrigy
24 Jul 2023
How is #AI playing a role with improving #agent experience, and which technology helps close sales best? How has hiring criteria changed for #CX positions? Find out in #webinar TOMORROW at 11am ET with @RGareiss ! brighttalk.com/webcast/18674…
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Join me today at 4pm CT for a look at the role of #collaboration in improving #EX!
Metrigy @Metrigy
11 Jul 2023
#Webinar with @Beth_Schultz TOMORROW at 4pm CT! Learn about the role of #collaboration in improving #EmployeeExperience, understand the types of collaboration behavior data available, & more. Register below! brighttalk.com/webinar/colla…
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Beth Schultz retweeted
MIT Sloan School of Management
 @MITSloan
5 Jul 2023
Industry is taking the lead on artificial intelligence research that has traditionally been the domain of academia. What does this mean for research that is in the public interest? mitsloan.co/3Mldvrc

Study: Industry now dominates AI research | MIT Sloan

Industry is now leading, and influencing, basic AI research that has traditionally been the domain of academia, according to a new paper.

mitsloan.mit.edu
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In her recent post via @TechTarget, Metrigy's @RGareiss explains why it's time to automate customer surveys, and spells out 4 benefits of doing so. Read her tips here: techtarget.com/searchcustome… #CX #automation @Metrigy

Is it time to automate customer satisfaction surveys? | TechTarget

Learn how automated customer satisfaction surveys can help organizations employ feedback immediately and understand where agents need to improve.

techtarget.com
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Addressing frontline workers as part of an #EmployeeExperience strategy is critical, but tough. Join this webinar today at 11am ET, for guidance from @unisys digital workplace experts on helping solve the challenge! Register here: brighttalk.com/webcast/18674…

Solving the Frontline Worker Challenge with EX

Optimizing employee experience has become mission critical for companies crafting new workplace strategies and seeking to improve key business metrics, including productivity. Oftentimes, however,...

brighttalk.com
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Post @Zoom acquisition, I sat down with @workvivo CMO Gidi Pridor for a conversation on #EmployeeExperience. Tune in to the #MetriSight episode for his take on what's ahead: metrigy-metrisight.castos.co…
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Genesys is at it again, placing agent experience front and center. Read about its latest effort, the Experience Index for measuring/benchmarking end-to-end experiences, in this #MetriNote: workspace-connect.com/meetin… #EX @Genesys #CX

Getting Creative on the Collaboration Experience

Hybrid work plans should include state-of-the-art technologies for facilitating better formal and ad-hoc meeting experiences.

nojitter.com
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Join me on Tuesday, June 27, 11am ET, for a chat with @Unisys experts on how to solve the frontline worker challenge using #EX. Should be a great conversation! brighttalk.com/webcast/18674…

Solving the Frontline Worker Challenge with EX

Optimizing employee experience has become mission critical for companies crafting new workplace strategies and seeking to improve key business metrics, including productivity. Oftentimes, however,...

brighttalk.com
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The Market for Contact Center as a Service Is Looking Bright nojitter.com/ccaas/market-co…

The Market for Contact Center as a Service Is Looking Bright

A lot of factors drive the move from on-premises to multi-tenant, cloud-based contact centers, from aging infrastructure to smaller, nimbler business operations

nojitter.com
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As @Unisys rethinks digital workplace solutions--what it calls DWS 2.0--key tech enablers are its AI-powered data analysis and insights engine and its multiplatform automation library. Read more in my latest @metrigy #MetriNote: metrigy.com/product/metrinot… #EX
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Beth Schultz retweeted
Metrigy @Metrigy
20 Jun 2023
DON'T MISS #Webinar with @imlazar & @voss_solutions tomorrow 11amET! Discover how specialized unified management tools, driven by #automation, can significantly reduce mean time to repair & provisioning time, driving tangible reductions in operating costs. go.voss-solutions.com/june-w…
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Beth Schultz retweeted
Metrigy @Metrigy
19 Jun 2023
#MetriNote - @salesforce has expanded its generative AI offerings with the introduction of AI Cloud, a suite of capabilities intended to provide secure, real-time generative experiences across its CRM-related applications and workflows. #CRM #AIcloud metrigy.com/product/metrinot…

MetriNote - Salesforce Fleshes Out Generative AI Line, Adds Trust Layer

Salesforce has expanded its generative AI offerings with the introduction of AI Cloud, a suite of capabilities intended to provide secure, real-time generative experiences across its CRM-related...

metrigy.com
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Alan Shen, VP with Unisys's Digital Workplace Solutions group, details company's vision for creating a modern workplace at #Unisys12R. In a picture:
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Next-gen mix of IT services at Unisys on a growth trajectory, from ~35% in 2022 to ~38% in 2023, ~45% in 2025, and ultimately "lion's share" by 2028, says Mike Thomson, president & COO. #Unisys12R
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Unisys President & COO Mike Thomson kicks off analyst/advisor event: @unisys is "small enough to be nimble but big enough to serve the largest companies in the world." #Unisys12R
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Join me and Michele Carlson @NICELtd today at noon ET for a conversation on AI's role in powering #selfservice for #CX. customercontactweekdigital.c… #CCWOnline2023 @Metrigy
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Beth Schultz retweeted
Irwin Lazar @imlazar
7 Jun 2023
Common theme in the @Webex analyst / press breakouts: "The office must be a magnet, not a mandate" #CiscoLive #hybridwork
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NUSO Earns Metrigy Top Provider Award for Communications Platform-as-a-Service Provider - businesswire.com/news/home/2…

NUSO Earns Metrigy Top Provider Award for Communications Platform-as-a-Service Provider

On June 6, 2023, Metrigy recognized NUSO as a Top Provider for their innovative Communications Platform as a Service (CPaaS) offerings. The Metrigy Top Provi...

businesswire.com
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