Customer Loyalty | Keynote Speaker | Consultant/Trainer | Advocate of Innovative Service | @Forbes Contributor | Author of #CustomerImagination
Joined March 2009
- Tweets 13,729
- Following 15,568
- Followers 18,906
- Likes 4,465
3,052 Photos and videos
30 Mar 2023
It's my #Twitterversary! I have been on Twitter for 14 years, since 30 Mar 2009 (via @twi_age).
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2 Dec 2022
26 Oct 2022
“The greatest part of a writer’s time is spent in reading, in order to write; a man will turn over half a library to make one book.” ~Samuel Johnson #amwriting
h/t Alex Strathdee
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1 Dec 2022
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30 Nov 2022
Trust and faith are a two way street when it comes to the consumer business relationship! One side directly affects the other. #CustomerLoyalty #CX
28 Nov 2022
What can you do to become a significant memory maker for your customers? ✨
#CX #CustomerService #CustomerExperience hubs.la/Q01sR54P0
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28 Nov 2022
If the light is out on the body delivering goods, there is no emotional connection. Lame engagement makes the passionate #competitor down the street look decidedly appealing... ✨
#CX #IndifferentService hubs.la/Q01sm1W10
25 Nov 2022
Never underestimate the power of social media in customer service! 📱
#CustomerService #CX x.com/Hyken/status/159333327…
17 Nov 2022
Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important.
More and more customers are turning to social media to get help.
youtu.be/GNrSrgDEjoQ #customerservice #customerexperience
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23 Nov 2022
23 Nov 2022
As I have in previous years, I'm shooting for a spot in this year's @topglobalgurus's Top 30 Global Gurus in Customer Experience! Please cast your vote for me in the link below. Many thanks in advance! ✨
#CX #CustomerService #GlobalGuru hubs.la/Q01s0qzX0
21 Nov 2022
Walk a bit on the wild side with your customers. Take your customer on a memorable adventure and they will return with their fidelity and funds. 🤠
#CX #CustomerService #CustomerExperience hubs.la/Q01sR3PC0
21 Nov 2022
When winter comes and acorns stop falling, squirrels depend on acorns they buried in the fall to survive. Let this be a lesson to not be dependent on big events like special sales and holidays! 🐿️
#CX #CustomerServiceStrategy #CustomerLoyalty hubs.la/Q01sCnLs0
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16 Nov 2022
Service sucks! It is a sentiment loudly echoed everywhere as #customers too frequently are on the receiving end of pedantic, #IndifferentCustomerService... ✨
#CX hubs.la/Q01sm0cx0
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16 Nov 2022
I am in the running for this year's for @topglobalgurus's Top 30 Global Gurus in Customer Experience and I would like to ask you for your support!
You can vote by following the link below. Thank you in advance! 🤟 #CX #CustomerService #GlobalGuru hubs.la/Q01s0m3B0
15 Nov 2022
What's the perfect recipe for #LoyalCustomers? Blend well and stir with #passion. Be sure to garnish with a generous amount of authenticity and obvious #respect. 🍲
hubs.la/Q01slx5t0
9 Nov 2022
In a world where people are constantly exposed to #CustomerServiceExperiences, they are experts at picking up details. It's worth it to make sure every tiny aspect of your service is exceptional. 🔎
#CX #CustExp
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8 Nov 2022
Great #CustomerService is service on fire. 🔥
Learn how to light the flame in my blog post:
#CustServ #CustExp hubs.la/Q01rQZrr0
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8 Nov 2022
I'm in the running for this year's Top 30 Global Gurus Customer Experience rankings by @topglobalgurus! If you'd like to cast a vote for me, it would be much appreciated! Please follow the link below. Thank you for support. 💜🙏🏻 #CX #CustomerService #GlobalGuru
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2 Nov 2022
Great #CustomerService is expected now-a-days. To stand out you need a WOW factor. What sweet treat can you serve to your #customers? 🍨 #CustomerLoyalty
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1 Nov 2022
It's that time of year again! @topglobalgurus is conducting their Top 30 Global Gurus Customer Experience rankings and I'm in the running! Please cast your vote for me here: hubs.la/Q01r8PBJ0 Many thanks in advance! #CX #CustomerService #GlobalGuru
1 Nov 2022
Great #CustomerService can be much like trout stocking in its impact on participants in a shared experience. 🎣
#CX CustomerExperience hubs.la/Q01r8Ln40