Everything about Digital Transformation, #tech, Customer Journey and Change Management. Latest trends, news, #AI, #ML, #CX and #processautomation
Joined January 2015
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791 Photos and videos
30 Jan 2023
How digitalization will drive the global recovery for small businesses weforum.org/agenda/2023/01/h…
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Digital Disruption retweeted
18 Dec 2022
1. Scribe How
Screen recording extension that instantly converts any process into a guide.
93% less time spent documenting and sharing processes
🔗 scribe.how/chrome
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10 Dec 2022
Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk api.follow.it/track-rss-stor…
Digital Disruption retweeted
9 Dec 2022
Just had a great chat with @ijgolding about the current state of customer experience in the UK. We are two Brits, after-all!
Really looking forward to sharing this conversation with you in the very near future. 👀
In the meantime, check out Ian's fantastic book "Customer What?"
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18 Nov 2022
The 4 Digital Skills Everyone Will Need For The #FutureofWork forbes.com/sites/bernardmarr… #digitaltransformation
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24 Nov 2022
Only 25% of Companies Excel at Turning Customer Insights into Action - Read 10 Key Highlights in this #CX Action Management Study Summary via @zenloopHQ #customerexperience zenloop.com/en/blog/cx-study…
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23 Nov 2022
#Google has a secret new project that is teaching artificial intelligence to write and fix code. It could reduce the need for human engineers in the future #ai #automation #B2B businessinsider.com/google-a…
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24 Nov 2022
Why Your Company’s Internal Communication Should Be More Than Just Words zenloop.com/en/blog/cx-commu… #cx #customerexperience
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Digital Disruption retweeted
21 Nov 2022
The CX management #CXM process is broken. 💔
🚫Just sending out surveys to customers IS NOT CX.
🚫Putting the results of your surveys into a shiny dashboard IS NOT CX.
🚫 What you think CX is, IS NOT CX.
It's just half the story...
Read why here: zn-lp.com/gap
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15 Nov 2022
Only 25% of Organizations Translate Customer Insights Into Actions and 6% can Quickly Turn Feedback Into Product Improvements - #CX Study 2022
zenloop.com/en/blog/cx-study…
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31 Oct 2022
Dashboard Fatigue - And Why Actions Speak Louder Than Dashboards via @ShaunMichaelCX
People have a love/hate relationship with dashboards. Done right, they can be invaluable, done wrong they can be too time-consuming. #CX #marketing zenloop.com/en/blog/dashboar…
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10 Oct 2022
How to win in today’s DTC retail landscape with a multichannel strategy customerthink.com/how-to-win…
Digital Disruption retweeted
10 Oct 2022
CX1 WORLD - Only two days to go!!!
Register here for FREE: cx1-conference.com/en/ 🎉
#CX #YearOfAction #ShiftToAction
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Digital Disruption retweeted
8 Feb 2022
#ArtificialIntelligence is here to stay in every domain...
📸 @ValueCoders
#AI #MachineLearning #Marketing
@Hana_ElSayyed @NevilleGaunt @Shi4Tech @BetaMoroney @Khulood_Almani @anand_narang @AlbertoEMachado @Fabriziobustama @PawlowskiMario @kalydeoo @GlenGilmore @TamaraMcCleary
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Digital Disruption retweeted
9 Feb 2022
Gartner’s research: only 14% of organizations achieved a 360-degree view of their customer buff.ly/3AmoMRy
#customerexperience #CX #actionmanagement
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Digital Disruption retweeted
3 Feb 2022
Two Do’s and Dont's of #DigitalTransformation Journey
📌@Enterprise_Talk enterprisetalk.com/featured/…
@annmariehanlon @TheDigitalTP @KomodoDigital @DgtTransform @TheDigitalLand1 @SmesGoals @MeghanMBiro @insurtechnews
#Strategy #Business #Management
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Digital Disruption retweeted
17 Jan 2022
#infographic: Benefits of Digital Transformation
Via @ingliguori
#Cloud #MachineLearning #BigData #ArtificialIntelligence #cybersecurity #Blockchain #DX #Analytics #AI #IIoT #DataScience #IoT #metaverse #digitaltwins #industry40 @marcusborba @stratorob @ipfconline1 @antgrasso
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17 Jan 2022
Under Pressure: #DigitalTransformation Starts At The Top
📌@Forbes forbes.com/sites/joemckendri…
@annmariehanlon @TheDigitalTP @KomodoDigital @DgtTransform @TheDigitalLand1 @SmesGoals @MeghanMBiro @FernandaKellner @DrRueckauf
#Innovation #Market #Career #Business #Management
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11 Jan 2022
What role does electronic shelf labelling (ESL) play in the #digitaltransformation of #retail organizations today and how does it impact #customerexperience (#CX)?
blogs.cisco.com/retail/why-e…
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