Formilla.com offers live #Chat #software to businesses in all industries and works on all sites/platforms. Increase sales & improve customer support!
Joined October 2011
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Live chat can be an effective customer service, marketing, and sales tool for a variety of ecommerce business models, whether you run a small storefront on Shopify or are looking to grow your wholesale business into an empire. #livechat #sales #ecommerce
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Chat bots are useful, but they are only as effective as what they have been programmed to say. Follow these tips to write better responses for your customer service chat bots. #AI #customerservice #chatbots
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The five basic principles of selling apply to all different forms of sales. Reviewing these principles can help guide your live chat sales strategy. #sales #livechat
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Account based marketing refers to activities that are personalized and targeted towards specific customers, and on-site live chat can be a great ABM tool. #marketing #livechat #accountbasedmarketing
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For high-value industries like the law, medicine, or financial services, it's worth investing in instant communication tools to grab leads immediately. #livechat
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Email can take hours, and phone calls are old-fashioned. Make sure your "Contact Us" page features live chat for instant communication.
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Industry data suggests that phone wait times over two minutes risk customer frustration. To see how companies actually compare to this benchmark, we called 50 leading online retailers and tracked how long it took to speak to a customer service agent.
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Most people end up going with the first real estate agent they speak to. You can improve your chances of being that agent by adding conversational commerce tools to your website. #realestate #livechat
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If Millennials and Gen Z customers are bouncing off your business site, you need to focus on offering information and service fast. Use communication tools like live chat to make sure that you’re engaging young customers right away - or they’ll move on.
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Customer surveys are too slow, and waiting for reviews is too passive. Here’s how to use live chat and chat bots to collect customer feedback in real time on your site. #customerfeedback
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Most online businesses are international businesses - and that means you should be ready to help customers in languages other than English. Here are some tips for handling language barriers in text via on-site live chat. #customerservice #liveChat
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Chat bots provide 24/7 engagement opportunities for your company, and can be a valuable part of your quest to turn customers into loyal evangelists for your business. #customerservice #livechat #CustomerExperience
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Phone-based customer service is slow and costly, and often dissatisfying for customers. Here’s how to use call deflection, on-site live chat, and other methods to offer your customers better communication and support. #customerservice
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TIP: Consumers are missing the in-store shopping experience, but you can offer that experience online with skilled live chat agents. #marketing #livechat #CustomerService
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If you’re a corporate event planner struggling to make virtual trade shows and conferences as valuable as physical events, make sure you aren’t neglecting the private, personal networking opportunities presented by live chat. #livechat #eventplanning
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Many businesses use #chatbots for customer service, but they are also useful throughout your sales funnel. From pre-qualifying leads to post-purchase tutorials, here’s how chat bots can help sales teams in #ecommerce, #SaaS, #B2B, and more.
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#MarketingAutomation jargon can be complex, and can act as a barrier to proper adoption. Let's break it down with plain language and real-world examples. #Marketing
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How can you best gather and use information about the people who are visiting your site right now? Go beyond Google Analytics with this guide to what you should know about real-time visitor monitoring.
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Conversational commerce” is a strategy employing conversation techniques throughout your sales process, from customer service chat bots to live sales agents closing deals. Learn about how it can enhance your business. #customerservice #sales #marketing
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B2B companies shouldn’t discount the value of #MarketingAutomation. From automated onboarding email campaigns to efficient lead scoring, it’s time to use the power of technology to increase your conversion rates and reduce churn. #marketing #business
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