The point here is that it's impossible to fight the system in any meaningful way. All we can do is enocourage banks, companies and government offices to change the system to make it more customer focused.
But if we're honest nobody's managed this anywhere in the world.
Last year for benefits, my Thai bank gave me two free airport limo rides, two airport lounge accesses (with a guest) and 300 baht credit every month to spend at MK Suki or Starbucks. Plus, on my birthday they would send me a voucher to buy a large ice cream cake at Swensens.
This year - despite putting even more money into the account - I've lost the airport lounge and limo benefits. There was no birthday card. The MK dining option has also disappeared. And the Starbucks credit has gone down to 200 baht a month 😂
When the woman at customer service relayed all this info to me and ended the call with "has our service met with your satisfaction today?", I couldn't resist laughing out loud.
My wife wants to take this to 'The Supreme Court' but I'm at that stage in life where I'm just willing to shrug my shoulders, let it slide, and laugh at the world we live in.
I can't be bothered with fighting the system anymore.