The most POWERFUL knowledge base software. We tweet mostly about #custserv & #CX as well as #companyculture & #KM and why it matters for your business.
Joined June 2011
- Tweets 972
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Pinned Tweet
13 Dec 2022
Did you know that an internal knowledge base (KB) can help improve #collaboration and #communication among employees?
By providing a central repository of information, a knowledge base can make it easier for employees to share ideas and expertise with one another.
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16 Apr 2024
Learn how to equip your audience-facing departments and team members to deliver the info customers need at every touchpoint in their journey with our post on customer communication.
helpjuice.com/blog/customer-…
#customerjourney #customerexperience
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16 Apr 2024
Thanks for the mention!
16 Apr 2024
2. Support Tools
@helpscout for shared inbox and help center
@tidiochat for ai chatbot and help desk
@Kayako for support ticketing and collaborations
@HelpJuice for knowledge bases and search algorithms
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12 Apr 2024
The employee training initiatives you create should always be backed by helpful content, experiences, and other resources to help your learners achieve their goals.
To learn more, check out our recent blog post:
helpjuice.com/blog/employee-…
#EmployeeTraining #EmployeeExperience
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12 Oct 2023
📖 Imagine a vast library where books are scattered EVERYWHERE. Chaos, right? That's a call center without effective knowledge management. Every call? A hunt for info. 🕵️♂️ #KnowledgeIsPower
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12 Oct 2023
7/ 🤔 Want to dive deeper? Discover the ins and outs of knowledge management and its transformative power in our in-depth article to elevate your call center today!
🔗helpjuice.com/blog/knowledge…
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12 Oct 2023
8/ Remember, knowledge isn’t just power; it’s the backbone of operational excellence. Let's transform the call center landscape together! 🌏 #FutureOfCallCenters
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29 Sep 2023
Ever wonder how potent your Knowledge Management really is?
Metrics spill the secrets! 📊
Dive deep with our latest blog post, and elevate your KM game.
helpjuice.com/blog/knowledge…
#knowledgemanagement
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18 Sep 2023
Say goodbye to old-school conference rooms and never-ending email threads with enterprise collaboration software (ECS).
Curious?
Dive into our latest blog post for insights as well as the best ECS for 2023!
helpjuice.com/blog/enterpris…
#collaboration
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HelpJuice retweeted
28 Dec 2022
How about minimizing the time and energy you spend dealing with customer support tickets in 2023?
Here are three tools (@Zendesk, @UserGuiding, @HelpJuice) to reduce the number of tickets and accomplish your new year's resolution👇
What's your best tool for this end?
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16 Dec 2022
Want to boost your emotional intelligence at work? Check out the following blog post on how to improve EI in the workplace via @dhmovement !
blog.deliveringhappiness.com…
#emotionalintelligence #workplace #success
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16 Dec 2022
Are you curious about what customer experience trends we should be watching out for in 2023? Here are a few to keep an eye on:
#customerexperience #trends #CustServ
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16 Dec 2022
We'd love to hear what #CustomerExperience trends you think will be huge for 2023! Who knows, we may even incorporate it (including credit to you of course) in our CX 2023 Trends article that'll be coming out soon!
#CustServ #CX
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