Joined December 2008
- Tweets 450
- Following 507
- Followers 541
- Likes 419
54 Photos and videos
Pinned Tweet
4 Feb 2020
My e-book is available on @amazon! Collection of musings designed to inspire players to act in the interest of the #CustomerExperience & take the show on the road at the executive level where alignment must be reached in order to deliver on #CX strategy. amzn.to/2GU96u6
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Kathleen Peterson retweeted
15 Sep 2021
PowerHouse has created & fine-tuned a set of “no-fluff” customized tools to capture data based on unique client needs. Invest in a comprehensive #CCTR Assessment today & identify the strengths and weaknesses of your operation’s practices;
powerhouse1.com/contact-us/
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16 Aug 2021
Contact Centers must operate on solid ground or they will crumble. This includes the new and apparent long term WFH model most have adopted in light of the pandemic. Does your #CCTR have all the components of a solid organizational foundation? #CX #strategy #WFH
16 Aug 2021
Is your Contact Center equipped to successfully navigate the #WFH model in the long term? Learn more about how we can help you assess & strengthen the foundational elements needed for #CCTR ongoing success;
powerhouse1.com/assessments/
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Kathleen Peterson retweeted
13 Aug 2021
Does your organization view #CustomerExperience as a mystery rather than a #strategy? Delivering on #CX requires clarity first, followed by supporting processes, #technology, people, #training & #leadership - #custexp expert @KMP603 explains how #cctr ow.ly/pUpL30pGXbJ
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3 Aug 2021
Want to complete a DIY assessment of your Contact Center? Don't miss these key areas when completing your evaluation.
#CCTR #DIY #Assessment #Strategy
2 Aug 2021
A look into key focus areas to cover that create a structural framework for your Contact Center. buff.ly/3ic19UR
#ContactCenter #Assessment #Foundation #Framework #Strategy
2 Aug 2021
Yesterday’s processes & technologies can no longer keep pace with today’s expectations. Take a look at my latest article for this month's issue of @CCPipeline, 5 Ways Contact Centers Can Best Serve Customers & Grow Their Business;
contactcenterpipeline.com/Ar…
#CCTR #CX #Tech #Strategy
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2 Aug 2021
Looking forward to being a part of this great event!
2 Aug 2021
Hear a panel of industry leaders discuss the 2021 Contact Center Survey results at #TheContactExperience Conference Aug. 31. @STLChildrens @KMP603 @PowerHouse603 @danfell @Optum @KathyDivis bit.ly/2SDugpL
2 Aug 2021
Customer expectations have changed dramatically over the last year thanks in part to the global pandemic. Is your Contact Center up to snuff to handle the myriad of challenges that are thrown your way?
2 Aug 2021
@PowerHouse603 offers a range of services to address the challenges and realities of today’s multi-channel Contact Centers. Don't let your Customer Experience hurt your bottom line;
powerhouse1.com/overview/
#CX #CCTR
Kathleen Peterson retweeted
28 Jul 2021
The pandemic highlighted the #ContactCenter's #value in handling unforeseen circumstances & demand. @PowerHouse603's @KMP603 says that now is the time to present a compelling case to executives for proper #funding of #cctr - 3 areas to focus on ow.ly/xfsC30rIdjm
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Kathleen Peterson retweeted
15 Jul 2021
When it comes to daily demands, #ContactCenter leaders must juggle opposing groups, views & activities - @PowerHouse603 @KMP603 identifies 3 conditions that contribute to a #cctr circus atmosphere ow.ly/pfkY30rbmTd
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Kathleen Peterson retweeted
16 Jul 2021
Strategies to lead with passion and optimism when planning for the “new normal” in the Contact Center. @KMP603 for @CCPipeline; buff.ly/3giTmlO
#CCTR #CX #Leadership #Planning #Development #COVID19
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Kathleen Peterson retweeted
19 Jul 2021
The current pandemic disruption has exposed strengths and weaknesses within #ContactCenter organizations. Hear more about the changes we've seen in the industry on this podcast episode featuring @KMP603 and Sr. Consultant Dennis Hauser; buff.ly/3hLa7Xf
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Kathleen Peterson retweeted
19 Jul 2021
Leading a #TransformationalChange initiative? Be aware of threats to cross-functional #collaboration that can pause or delay the project - @PowerHouse603 @KMP603 on the impact of pushing the project pause button #ChangeManagement #CX #cctr ow.ly/pQ7230q94fV
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Kathleen Peterson retweeted
7 Jul 2021
Want some insider insight on conducting a DIY #ContactCenter #assessment of your operation? In part one of this two part series, CVO @KMP603 goes over proprietary consulting approaches that you'll want to focus on to conduct an efficient #CCTR assessment; buff.ly/3ic19UR
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Kathleen Peterson retweeted
7 Jul 2021
In the continuation of the Contact Center Assessment series, CVO @KMP603 shares key elements needed to provide a clear picture of your Contact Center’s current state. buff.ly/2RlyNN6 #CCTR #CX #assessment #operations
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6 Jul 2021
We see issues w/ #CCTR turnover all the time. The key is finding the correct reason for #turnover to accurately target problems & implement solutions. Here's an article I wrote around investing in your frontline to help w/ turnover; bit.ly/3wkBvAP
6 Jul 2021
Are you struggling with a high rate of turnover in your #ContactCenter? Invest in a comprehensive Contact Center #Assessment to help identify the strengths and weaknesses of your operation’s practices and reach your #CustomerExperience goals; buff.ly/3w5xNLd #CCTR #CX
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1 Jul 2021
Where has all the #ContactCenter/#CallCenter industry buzz gone? Check out my article in the July issue of @CCPipeline to hear my thoughts; contactcenterpipeline.com/Ar…
#CCTR #Leadership #CX
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30 Jun 2021
Don't forget to register for the upcoming #TheContactExperience Conference on 8/31. I'll be there sharing my thoughts on the results of the 2021 #ContactCenter Survey and the likely impact and implications on your #CCTR. Hope to "see" you there! bit.ly/3x7uAMz
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30 Jun 2021
In my work I spend a TON of time in the #healthcare #CCTR space - here's a look at some trends that I'm seeing emerge ...
#CX #access
30 Jun 2021
Healthcare Contact Centers are growing not only in numbers but also in scale. Industry growth & evolving customer/patient expectations are creating opportunities for growth. Six emerging trends in #Healthcare #ContactCenters. @KMP603 in @CCPipeline; buff.ly/365npIF #CCTR
30 Jun 2021
It's amazing to step back and see how #healthcare has changed in the past decade!
29 Jun 2021
#Healthcare #CCTRs experienced dramatic, rapid changes in the last year while adjusting to new #WFH dynamics. Don’t ignore the lessons learned from COVID-19. A look into the importance giving state-of-the-art investment a place in #ROI calculations. buff.ly/3cwy3ff
28 Jun 2021
Lots of great content shared through our corporate page from trends and insights, to upcoming conferences and events. Worth a follow!
28 Jun 2021
Are you on LinkedIn? So are we! Follow us and stay up to date on upcoming events, industry trends, and other exciting tidbits from the PowerHouse crew.
linkedin.com/company/powerho…