EOD is also linked to CKYC pendency. If you inform a customer about CKYC and they don't visit the branch, then you have to visit their residential address to collect and scan the KYC documents. After that, the system will allow you to process it. One of my friends is facing this problem at PNB. But this leader, Krishan Kumar, has blocked me just for asking a question on X.
🚨 PNB employees are being forced to sit in branches till 9 PM and 10 PM due to day-end checks.
If a loan customer does not pay the EMI, branch staff are forced to stay late in the branch till 9pm.
Employees are asking: "If a customer does not pay despite our efforts, why should we be punished?"
Another issue is CKYCR uploads. Employees say PNB has around 20 crore customers, and uploading KYC records for such a huge customer base is a massive task, especially when many branches are already facing staff shortages.
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