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Prakash Jothiramalingam @PolyglotPro

#SaaS #CustomerService #CustomerSuccess #CX #ServiceInsights #SupportAnalytics #NLP #LLMs. Mostly retweet links i like.

Joined October 2012
  • Tweets 1,370
  • Following 814
  • Followers 560
47 Photos and videos
Prakash Jothiramalingam retweeted
All India Radio News
@airnewsalerts
May 1
šˆš¬š”ššš§š¤ š’š¢š§š š” š‚š«šžššš­šžš¬ š‡š¢š¬š­šØš«š² š°š¢š­š” šššš„š¤ š’š­š«ššš¢š­ š’š°š¢š¦ Seven-year-old swimmer Ishank SinghšŸ‡®šŸ‡³creates history by successfully crossing the 29-km Palk Strait. He completes the open-water swim from Talaimannar in Sri Lanka to Dhanushkodi in Tamil Nadu. Ishank emerges as one of the youngest swimmers to accomplish this remarkable feat.
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Prakash Jothiramalingam retweeted
Pato Molina
@patomolina
Apr 17
Replying to @claudeai
@claudeai you took down our entire organization with 60 accounts belonging to a legitimate company for no apparent reason, without any explanations. The only way to appeal the decision is by filling out a Google Form? Very bad UX and customer service.
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Today I learnt what it really means to talk to a parrot. Had a wonderful opportunity to interact with Swiggy's chatbot. I think they trained their bot using an actual parrot. Just repeats the same response over and over. Unbelievable. 0/10 for customer service. #Swiggy
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If a new product were the only product you had, youā€™d find a way to sell it. When it isnā€™t, the organization quietly decides it matters less. The market just confirms that decision later. #ProductStrategy #Leadership prodllmsignals.substack.com/ā€¦
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A year of reading on AI systems, leadership, and scaling. These were the books that most changed how I build AI products and lead teams. My top lessons and full list: prodllmsignals.substack.com/ā€¦ #Engineering #Leadership #Books #Leadership #AI #Agents #SelfHelp

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An insightful article. Survival for AI SaaS companies means owning proprietary data, embedding deeply in customer workflows, and turning feedback loops into true moats. The real edge? Building what the model giants canā€™t see. #AI #SaaS #LLM #GenerativeAI foundationcapital.com/when-mā€¦
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Race to staying relevant ā€“ Why evolving PMF is Survival and not Strategy in the AI era? open.substack.com/pub/prodllā€¦ #GenerativeAI #LLMs #PMF #ProductMarketFit #Strategy
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In a world where every company is launching an AI agent... Are you solving agent customer pain? Or just piling on more tools? Lessons from the trenches building Human AI SaaS digitaldataanalytics.wordpreā€¦ #CustomerService #PlatformEngineering #LLMs #GenerativeAI

Hey, Are we building AI that actually helps Customer Serviceā€”or Just fancyĀ dashboards?

I was sitting with some of my colleagues few weeks back when they hit me with a question Iā€™ve asked myself a dozen times: ā€œIs all this AI hype actually solving real problems?ā€. It stungā€”because if ā€¦

digitaldataanalytics.wordpress.com
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A Practical guide for tactical, operational and strategic lessons learned from the trenches #AI #LLM #EnterpriseAI applied-llms.org/#operationaā€¦

What Weā€™ve Learned From A Year of Building with LLMs ā€“ Applied LLMs

A practical guide to building successful LLM products, covering the tactical, operational, and strategic.

applied-llms.org
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Grand theories are great, but resilience is in the details! Great session on breaking down circuit breakers, decoding erasure coding, and tackling the tail. A must-watch for any engineer! youtube.com/watch?v=rvHd4Y76ā€¦ #AWS #distributedsystems #Resilience #architecture

AWS re:Invent 2024 - Try again: The tools and techniques behind...

Grand architectural theories are nice, but what makes systems resil...

youtube.com
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.cursorrules for most languages! An awesome collection to supercharge development using cursor. github.com/PatrickJS/awesomeā€¦ #coding #codeassist #GenAI
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Prakash Jothiramalingam retweeted
Gergely Orosz
@GergelyOrosz
19 Feb 2025
Klarna was the company that went all-on replacing customer support with an AI bot and went on to brag about the cost savings. Now they are reversing course. Easy to see more companies blindly replacing quality customer support with a worse AI implementation will follow...
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100 thought-provoking questions to dig deep and find clarity before 2024 ends. Good set of questions. Time for meaningful self-reflection! vogue.in/content/questions-tā€¦ #PersonalGrowth #SelfReflection #EndOfYear

100 questions to ask yourself before 2024 endsā€”from deep and funny to love and career

Instead of letting another year pass you by without clarity, consider carving out time for some meaningful self-reflection

vogue.in
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Generative AI isnā€™t just an upgrade to existing toolsā€”itā€™s a whole new paradigm. Like electricity wasnā€™t just a better steam engine, AI requires us to rethink business processes, not just plug into old workflows. #GenerativeAI #AgenticAI #AIAgents digitaldataanalytics.wordpreā€¦

Generative AI : The NewĀ Electricity

In the late 19th century, when electricity began to emerge as a potential replacement for steam power, many factory owners were skeptical. They couldnā€™t envision abandoning their reliable steā€¦

digitaldataanalytics.wordpress.com
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AI Agents: From Research Powerhouse to Procurement Guru? digitaldataanalytics.wordpreā€¦ #GenerativeAI #LLMs #AgenticAI #AutonomousAgents #SaaS #ProductDevelopment

AI Agents: From Research Powerhouse to Procurement Guru? The Evolving ProductĀ Landscape

The Future Of AI Agents : Just saw this incredible demo of the agents.ai platform by Dharmesh Shah today. His presentation showcased AI agents effortlessly tackling complex tasks. One of the demos,ā€¦

digitaldataanalytics.wordpress.com
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Code Smarter, Not Harder" emphasizes the power of thoughtful strategies and tools to boost productivity and creativity. Good Read. greylock.com/greymatter/codeā€¦ #genai #codingassistants #engineeringefficiency

Code Smarter, Not Harder | Greylock

Solving the Unknowns to Developing AI Engineers

greylock.com
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Insightful post on structuring engineering organizations. Good Read. swarmia.com/blog/structuringā€¦ #engineering #leadership #orgstructure

Structuring engineering organizations

How should you structure your engineering organization? What are the boundaries of a team? In this blog post, we discuss organization design in the context of software development teams and explain...

swarmia.com
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June was all about self-improvement through audiobooks! Listened to 6 amazing books. My takeaways in this blog post digitaldataanalytics.wordpreā€¦ #books #JuneReads #selfimprovement #engineeringleadership

Mindfulness, Management, & More: Mastering Life with these June 2024Ā Reads

June was all about self-improvement through audiobooks! Got a chance to explore both professional and personal development topics. Here are some key takeaways from each one. Book TitleSummaryKey Leā€¦

digitaldataanalytics.wordpress.com
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Does anyone know how to make this New Microsoft Teams work? Crashes constantly & restoring it doesn't last longer! Log out/restart & it's back to square one. Crappiest product upgrade. @MicrosoftTeams #Teams #crashing #upgradefailure
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