onderzoek & advies mbt klantgericht ondernemen & uitnutten concurrentievoordelen/auteur De klant zal het merken & Barbapapaondernemerschap/passie vo/ wielrennen

Joined July 2010
158 Photos and videos
VNG Realisatie is benieuwd wat ondernemers hebben ervaren in de samenwerking met gemeenten de afgelopen periode. Wat ging goed? Wat kan beter? Wat kan worden meegenomen naar de toekomst? Helpt u mee? Klik hier: formdesk.nl/sccconsultancy/v… #dienstverlening #onderzoek #ondernemers VNG
Veel gemeenten hebben naar aanleiding van de coronacrisis de dienstverlening aan ondernemers geïntensiveerd en/of verbeterd. @VNGRealisatie wil graag weten, wat er is geleerd en wat kan worden meegenomen naar de toekomst. Helpt u mee: formdesk.nl/sccconsultancy/v…
SCC_Solange Walop retweeted
9 Things Positive People Do Every Single Day - bit.ly/2uCHpxH
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How to create a #CX #Strategy. Thanks for having me on, @JuliaAhlfeldt. #custexp
for sure!
You know you’ve created a great #corporateculture when, on your 47th birthday, your staff create a booklet like this for you. @RobKennedyMMR
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Hard gewerkt vandaag weer Solange W. #BAMMMMMMMMMMMMMMMMMMM — at MoveToo Personal Training facebook.com/edwin.laar/post…
Mistake no 3. Not Treating Employees Well
The Three Worst Customer Experience Mistakes You Can Make, And How To Avoid Them bit.ly/2RGNNUL @ForbesCommCncl #CX #customerservice
SCC_Solange Walop retweeted
In my first bestseller, I lay out what years of research revealed about the elite few companies who have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen... and how to apply it to any organization. #CX #CustExp buff.ly/2EwdTkQ
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SCC_Solange Walop retweeted
5 Magic Tricks to Turn Your Customers into Enemies—fun take on some common "what not to do" lessons in customer experience. #CX #CustExp buff.ly/2U7KnaK
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SCC_Solange Walop retweeted
Winners of Customer Happiness Awards 2019 have been announced. Congratulations to all teams for their outstanding customer support and hard work. See all winners list here: nicereply.com/customer-happi… #cx #custserv via @nice_reply
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SCC_Solange Walop retweeted
3 Powerful Ways to Embrace the TRUE #CustomerJourney - Tip #3: Translate words like "soon" to something meaningful. bit.ly/2lWWpnh
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SCC_Solange Walop retweeted
Four Types Of Metrics That Support Great #CustomerExperience Measurement buff.ly/2twyS0O - @Forbes #custexp #CX

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Ask & answer them, all 8! #challenge #waytosuccess #CX
Eight Questions To Answer To Get On The Path To Customer Centricity via @forbes forbes.com/sites/forbescoach… #custexp #cx #cco #culture #leadership
Keep Your Employees And You'll Keep Your Customers buff.ly/2SmMYR3 - @hyken #EmployeeEngagement #custexp #CX
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Something every #CX Manager should be very familiar with: "10 Principles of Change Management" buff.ly/2EX0Kyw - @stratandbiz #custexp
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