Loving dad and husband. President at @Five9 @Cisco alum @CDWCorp alum. #CX #CCaaS #SaaS #UCaaS - Tweets are my own

Joined May 2008
1,121 Photos and videos
Pinned Tweet
18 Dec 2025
I’m thrilled to welcome Amit Mathradas, who has been appointed Chief Executive Officer of @Five9, effective February 2, 2026. 🙌 Read the full announcement: bit.ly/3MFOhrC
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I have loops fomo
Head of Claude Code Boris Cherny at Anthropic's annual developer conference in San Francisco on how his life changed in the last 6 months with AI writing all the code. "About six months ago what happened is all the code that I used to have written by hand now Claude writes. And I just prompt Claude. So I talk to Claude and I'm like, hey, let's build this feature. It builds a feature and it tests it. And then it shows me. And I'm like, yeah, that's good. Or no, wait, make this change. And then it makes the change. " --- From 'CNBC Television' YT channel (link in comment)
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Andy Dignan retweeted
May 6
#Know26 attendees! We are thrilled to announce the next evolution of our @ServiceNow offering, the availability of Five9 Fusion for ServiceNow, featuring a fully Unified Workspace. Not only is Unified Workspace available, but you can also see it for yourself at the Five9 booth #2602. Come stop by! bit.ly/4ex8L1A #PartnerPowered
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I thought I was the only one 🤣
Apr 30
people are walking around with their laptops slightly ajar to keep their agents running
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Spent a good chunk of my career jamming to this song and installing Cisco UC and Contact center 🤣
Hilarious this band covers that banger on-hold music 😂🤘
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Crazy the growth from 10 to 17 of my daughter 🩷🩷🩷 —————————- I had the absolute honor to play the same role 7 years apart. Elsa has left a true mark on my life and I love her more than anything 🤍💙 #musicaltheater #theater #theaterkid #musical @FrozenBroadway instagram.com/reel/DWmBdSOjQ…
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Proud dad moment with my daughter performing as Elsa in #frozenthemusical in her local #musicaltheater company. Her vocal coach shared it on instagram. Give it a listen and a like :) instagram.com/reel/DWhBFFzDs…
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Installed Claude Claude code 10 weeks ago now. Mind = blown 🤯 A lot of learnings, will share more soon The dopamine hit you get from the feature velocity means there isn’t much sleep happening !
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Shameless plug for my daughter, an aspiring actress in high school who wants to be on Broadway someday. Getting ready to perform as #Elsa on the Broadway version of #Frozen. Love seeing her shine with all the hard work she puts in! #musicaltheater #frozenthemusical tiktok.com/t/ZP8qnQd9g/
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Andy Dignan retweeted
Feb 4
Is data the new gold in #CX? Dive into the expert predictions from @McGeeSmith and Five9 President @adignan as they look ahead to 2026 with bold new predictions for where CX and #AI are headed next. bit.ly/49ixv9q
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Andy Dignan retweeted
Feb 13
With love, Five9. 🫶
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Actually, not a bad idea
Feb 11
What if social media platforms closed every night at 9 PM, like a library?
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#SuperBowlLX halftime shown with @ladygaga reminded me of my singing skills with my daughter Riley :)
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Congrats to the best realtors, and people in the business! 💪
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Now if I could just get it to make me workout after dinner 🤔
Insane thing just happened. I’ve been teaching my @openclaw bot my daily schedule, including when I eat dinner. I randomly got a knock on the door around dinner time and it’s some food delivery person. I told the dude I didn’t order anything and he said “are you sure? It says it’s for Gus Antlerson” My heart dropped. What the fuck. That’s the name I gave my molt bot. I asked Gus wtf was going on. He said he calculated the time I spend inside vs my Apple watch activity app and thought this seemed like the correct caloric intake I should have for the entire weekend so I didn’t have to leave at all and could accomplish more tasks. Funny part is, I haven’t given him any sort of payment methods at all. Apparently he scoured online boards for skimmed credit cards and created a DoorDash account with one of the cards. What’s my liability here? In the meantime I’m going to enjoy some sushi, cheers.
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Andy Dignan retweeted
9 Dec 2025
Where is #CX headed in 2026? Industry visionary @McGeeSmith joins Five9 President @adignan for a fast-paced, interactive look at the future of CX and #AI. 📅 December 19, 2025 🕛 12:00 PM PT Register now: bit.ly/4iNVp0W
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24 Nov 2025
Excellent advice for early in career workers (and anyway else for that matter).
24 Nov 2025
Marc Andreessen: “The person who writes down the thing has tremendous power.” “There are so few people who will just write down the thing.” Source: @pmarca on How I Write with @david_perell
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21 Nov 2025
Very big thank you to our amazing @Five9 partners for making the #Five9CXSummit a fantastic event!
21 Nov 2025
A huge thank you to our incredible #Five9CXSummit sponsors for helping make this year’s event such a success. Your partnership helps us bring together the leaders, innovators, and changemakers shaping #TheNewCX, and we couldn’t do it without you. bit.ly/3Xe8ZRg #PartnerPowered
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20 Nov 2025
Skill preparation means you don’t need perfect conditions. You just need to move. Momentum does the rest.
This is why 99% of people stay stuck their entire lives:
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Andy Dignan retweeted
19 Nov 2025
People dont buy what you do. People buy why you do it.
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