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Jon Arnold @arnoldjon

Independent tech analyst/thought leader - focus on future of work, communications, collaboration and customer experience

Joined September 2009
  • Tweets 10,550
  • Following 1,686
  • Followers 6,749
1,282 Photos and videos
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Jon Arnold@arnoldjon
31 May 2017
Great turnout last night for the panel I led on #digitaltransformation in #Toronto Livestream on FB: bit.ly/2rk689F #CDNtech #ucoms
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Absolutely - many of us remember the Yom Kippur War 50 years ago, and peace still seems out of reach. Hoping the best for people suffering on both sides - just echoing the message here.
NiCE
@NICELtd
8 Oct 2023
Our hearts go out to everyone affected by the current war in Israel. Our NICErs in Israel, their families, and all those impacted have our steadfast support. Wishing for peaceful times.
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Jon Arnold retweeted
NiCE
@NICELtd
8 Oct 2023
Our hearts go out to everyone affected by the current war in Israel. Our NICErs in Israel, their families, and all those impacted have our steadfast support. Wishing for peaceful times.
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London Called, Lima Calling - NICE Analyst Summit Next - my preview: jarnoldassociates.com/blog/s… @NICELtd #NICEsummit #ContactCenter #cctr #ccaas #Innovation #CX #ai #Chatbot #Automation #Peru #Inca
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Tianjin, China - My Smart Port Visit – Quick Post, Video and Pix jarnoldassociates.com/blog/s… #IoT #5G #automation #supplychain #AutonomousWorld #collaboration #innovation #logistics #ai #smartport
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Some sharing from Day 2 here @UCEXPO - facilitated a roundtable for a sponsor, saw a fun session with Dara O Briain and Hannah Fry, then a video segment with @EM360Tech - up next, am on the ask-the-analyst session. #UCEXPO #ucoms #ucaas #tech #collaboration
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Quick share, representing @SCTCconsultants here @UCEXPO - with Nerys Corfield at a @RingCentral dinner. #ucexpo #contactcenter #cctr #ccaas #ucoms #ucaas
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A bit more from @UCEXPO - tomorrow will be even busier. My #GenerativeAI #contactcenter session with @RingCentral, and @robkurver with his #CPaaS session, including @jeffpulver #ucoms #ucaas #ucexpo #FutureOfWork #collaboration #cx #chatbots
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Quick hellos from @UCEXPO in #london - @jeffpulver @SeverineHH and Chris Bain. Great vibe here, and my session with @RingCentral starts at 2:30 here. #ucoms #ucaas #collaboration #FutureOfWork #ucexpo #tech
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Early October - Time for my Newsletter and Podcast jarnoldassociates.com/blog/s… #newsletter #podcast #ucoms #ucaas #cctr #cx #ContactCenter #ccaas #TechNews #collaboration
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USA Today - Am Profiled in an Article There jarnoldassociates.com/blog/s… #DigitalTransformation #FutureOfWork #hybridwork #ucoms #ucaas #cloud #collaboration #unifiedcommunications #writing #TechTrends
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Big news - @Mitel acquires @AtosUnify from @Atos - #mitel is back being a consolidator - good move! #ucoms #ucaas #cctr #cloud #unifiedcommunications #telephony news.mitel.com/English/press…
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My September Writing Roundup - jarnoldassociates.com/blog/s… #writing #ucoms #ucaas #collaboration #cctr #ccaas #cx #FutureOfWork #hybridwork
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Jon Arnold@arnoldjon
28 Sep 2023
EProc Solutions Signs on as a Platinum Sponsor for the Future of Work Expo and MSP Expo 2024, Part of the #TECHSUPERSHOW - futureofworknews.com/topics/… #FutureOfWork #ucoms #collaboration #HybridWork @tmcnet @ITEXPO
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Jon Arnold@arnoldjon
28 Sep 2023
Cloud Communications Alliance Event - Quick Take and Pix jarnoldassociates.com/blog/s… @CloudCommsAll #cloud #unifiedcommunications #ucoms #ucaas #cca #ccaas #cpaas #collaboration
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Jon Arnold@arnoldjon
28 Sep 2023
Assess unified communications pros and cons for hybrid work - my latest on @TechTarget techtarget.com/searchunified… via @techtargetnews #ucoms #ucaas #collaboration #hybridwork

Assess unified communications pros and cons for hybrid work | TechT...

Businesses need a consistent way to support hybrid workers. UCaaS is one approach -- assess unified communications pros and cons before making a decision.

techtarget.com
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Jon Arnold@arnoldjon
26 Sep 2023
Next Webinar - Where to Invest for Long-Term Contact Center Success jarnoldassociates.com/blog/s… @CallCenterICMI @RingCentral #webinar #contactcenter #cctr #ccaas

Next Webinar - Where to Invest for Long-Term Contact Center Success — J Arnold & Associates

Quiet month before summer ends, but September will be busy, and even more so for October. Got a new webinar here to pass along - I’ll be speaking with RingCentral , and it’s hosted by ICMI , so I’ll...

jarnoldassociates.com
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Jon Arnold@arnoldjon
26 Sep 2023
UC Expo, London - Another Panel Session jarnoldassociates.com/blog/s… @UCEXPO #ucexpo #collaboration #ucoms #ucaas #unifiedcommunications #cloud
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Jon Arnold@arnoldjon
26 Sep 2023
Avaya's Momentum in Canada Continues to Build avaya.com/en/about-avaya/new… @Avaya #canadiantech #growth #cloud #unifiedcommunications #ucaas #ucoms #cctr #contactcenter #ccaas #cx #avaya

Avaya's Momentum in Canada Continues to Build

The office opening demonstrates Avaya’s continued investment in Canada, the company’s third largest market and in which Avaya is a leading provider of contact centre solutions based upon market share...

avaya.com
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Jon Arnold@arnoldjon
26 Sep 2023
Next Stop - NYC and Cloud Communications Alliance jarnoldassociates.com/blog/s… @ccacloud #ucoms #ucaas #ccaas #cloud #unifiedcommunications
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