Churn form that roasts you

Had a blast on the @churnkey podcast. Got a chance to talk about our the evolution of who we consider to be our ICP, growing a PLG SaaS product, and lots of mindset. Their show is really solid, and we’ve been a longtime, very happy customer. Link 👇

Subscription cancellation with Company A 1. Asks user why they're cancelling 2. User selects "Too expensive" 3. Company says "ok" Subscription cancellation with Company B 1. Asks user why they're cancelling 2. User selects "Too expensive" 3. Company responds by offering a 70% discount for the next 3 months In 3 months time, circumstances might change, and the software may no longer feel "Too Expensive" for the user. Or maybe not. Either way, you walked away with another 3 months of revenue with the possibility to extend. I have, personally, folded for these 97% of the time I am so serious no joke whatsoever If you don't know how to implement something like this I'll point you to one I know of called @churnkey Any works tho - it's more important that you implement it

The Hookdeck August & September Review is out: 🎉 How Hookdeck helped @churnkey scale and improve their SDLC 🔍 @Event_Catalog visualizes Hookdeck sources, destinations, and events 🔧 SupaHooks helps create and manage outbound webhooks with Next.js 🔖 Bookmarks enable webhook event replay for dev, testing, and debugging 🔁 Updated guides on receiving and replaying webhooks with Vercel & Netlify

Thanks to our sponsor @churnkey for making this post A. Happen B. Making it Free to All! C. Making it Rad with Feedback Check them out: churnkey.co/?utm_source=Aaka…

🎙️Today we have @BairdHall, Co-Founder of @churnkey. Baird shared Jason shared how effective reactivation tactics and segmentation can transform cancellations into customer retention opportunities. Click to listen: churn.fm/episode/reactivatio…

Every #SaaS and #subscription company needs a failed payment recovery strategy. "Dunning" tools are usually the best place to start. Need a fresh look? Here is a list of the best dunning tools on the market 👇 churnkey.co/blog/best-dunnin…

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Is your business is growing? What’s your revenue ceiling at your current churn rate? Explore all this and more with our free SaaS churn calculator: lnkd.in/exAJjYgx

🚀 Elevate user retention and boost customer lifetime value with our latest insights! Discover the pivotal points in your SaaS product that truly benefit users throughout their journey. 🔄 Understanding the precise steps of the customer lifecycle is key. churnkey.co/blog/how-to-reta…

We’re hiring a business development representative on the Churnkey team! Learn more about the role and send in your application here: wellfound.com/jobs/1842155-b…

Curious about tackling subscription cancellations? We’ve got you covered! Streamline your cancellation process for happier customers and revenue boost. Cancel Flows can even cut active churn by up to 51%! #subscriptions #cancellation #churn #churnkey #customerexperience

I officially joined Churnkey as Head of Growth on Monday. In August of 2023, I became an advisor to the founders. I was impressed by their team, their product, and the market they serve... The Subscription Economy. According to Visa, the subscription economy will triple by 2025 🤯. It includes: - SaaS - Media - Consumer Services - E-commerce - and more… Subscriptions are eating the world. And besides customer acquisition, churn is the biggest challenge these companies will face. High credit card subscriber churn is like running on a treadmill. You go faster and work harder but never get anywhere. But there's a silver lining... Nearly forty percent of canceled subscribers LOVE your product. They just need to - pause a subscription - right-size their pricing plan - or, update their credit card There are customer-centric ways to solve all of this, and that's where Churnkey comes in. The average Churnkey customer saves 20-40% of monthly cancellation revenue. They reduce the cost of Customer Success (who are often chasing down failed payments) and avoid the cost of paying commissions to reactivate former customers. I've never worked on a SaaS product with a more clear ROI. Here's how we do it - 3 simple ways: 1/ Prevent voluntary cancellations When customers click the “cancel” button, Churnkey’s segmented cancellation flows provide your customers with personalized retention offers. Customers accept these offers 25% of the time or more on average. 2/ Recover involuntary cancellations Credit card subscription payments can fail for any number of reasons. Churnkey retries payments intelligently based on failure codes and subscriber demographics (e.g., B2B SaaS users behave differently than consumers). We also handle dunning. A.k.a. “Please update your credit card!” 3/ Reactivate cancelled customers We target personal reactivation email campaigns to every individual customer. To make all of this effortless for the end-user, Churnkey integrates with common billing platforms like Stripe, Zuora, Chargebee, Paddle, and more... this means fewer clicks, better experience, and better revenue operations. Churnkey is an in-app retention specialist who works on your behalf 24 hours a day, seven days a week. No vacation days, no sick time, no bathroom breaks 😂 In 2024, this is low-hanging fruit to improve your retention, cash flow, and costs. I literally couldn't be more excited to join this team. If you want to learn more or have a look, I've included more information below 👇 -- P.S. @Jeff_Breunsbach and I have another announcement coming your way in early February... keep your eye out for that. #revops #saas #subscriptioneconomy

How do you convert more leads into customers with your writing? Joanna Wiebe, Founder of Copyhackers, dropped a conversion copywriting masterclass on our show. Read the recap here: churnkey.co/blog/joanna-wieb… #recap #conversion #copywriting #advice #leads #writing

Unlock your max revenue potential w/ Reactivations! 🚀 Win back up to 34% of cancelled customers effortlessly. 🔄 Utilize cancellation reasons for targeted campaigns. 💡 Explore Reactivations for seamless subscription recovery. Tap into success now! 👉 lnkd.in/eSpCyq9P