Digital transformation, user-centred policy, agile culture change. Always iterating.

Joined December 2021
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Today is the day! 📣 Watch our latest Primer episode w/ @mookin and @markdalgarno on Trust, Users, and Delivery that made Mark Stanley's government services successful. ✨ Watch it now here! 👉 ow.ly/1ArX50OnWM8 #GovernmentServices #GoDigital #Primer
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Are you finding our lightboard videos interesting? Perhaps our Primer interviews with inspiring figures working in #digitalgovernment, policy, and public services? All this is published in our Deep Dives, so if you don't want to miss it… Sign up! 👉 createchange.io/newsletter-s…
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Our co-founder @markdalgarno loves an anti-problem. Here he looks at how not to be noticed. 👀 Full blog here! 👉 createchange.io/how-to-be-ob… #digitaltransformation #usercentred
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Want to become more #user-centred when designing policy and seeing your work from a citizens point of view? Find out more here! 👉 createchange.io/10-small-thi…
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“It’s like lying on a beach, and a wave crashes over you but before you can get breath again another wave of change hits you.” 💭 Watch our interview with @RachelHope3 and @dariuspocha ⬇️ createchange.io/primer-what-…
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Navigating org. transformation successfully? ✅ Our co-founder Mark Dalgarno has invaluable insights on how to avoid common pitfalls & drive successful transformation. Read his blog & get practical tips 📝 here! ow.ly/n4Aw50PklIi #TransformSuccessfully
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Are you finding our lightboard videos interesting? Perhaps our Primer interviews with inspiring figures working in #digitalgovernment, policy, and public services? All this is published in our Deep Dives, so if you don't want to miss it… Sign up! 👉 createchange.io/newsletter-s…
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Have you had to manage a fast-moving situation without the time for a traditional #discovery or alpha to set you on the right track? Aoife shows how to use techniques borrowed from the #Lean movement to get the evidence you need. Full video here 👉 createchange.io/using-lean-t…
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Policy, Delivery and Operations have traditionally worked as silos within government, leading to poor outcomes for government and users. How do you bring them together to deliver great public services? 🤨 @markdalgarno has the answer: youtu.be/loNr5e_ZeHE
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When designing products/services, consider both #MarketResearch & #UserResearch. Market research offers broad insights into the audience, while user research delves into specific issues. Both are vital, but which should you prioritise? 📷 #ServiceDesign ow.ly/tUfB50NGQXL
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How can “frighteningly ambitious ideas & patient execution” bring about innovation at scale?” Watch this excerpt from @dariuspocha's conversation with @RachelHope3 NHS Digital Director of Tech and Data for Vaccinations. 🎧Full interview here! 👉 createchange.io/primer-what-…
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Find out what we did to earn the praise of ‘The best application of #AI I’ve seen in #government’. 🚀 👉 ow.ly/8mjm50Pkl2T
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New Zealand takes a step towards bridging the digital divide with the launch of the Zero Data programme, granting free access to vital online public information and services. 🇳🇿🌐 ow.ly/ukFG50PbBGm

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Are you ready to discover inspiring stories in #digitalgovernment, policy, and public services? Our Deep Dives, featuring Primer interviews and lightboard videos, are must-watches! Sign up now for the latest news and updates 👉 createchange.io/newsletter-s…
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Join us and @dariuspocha as we explore how to predict if a new #policy or #service will be successful or not. Can you develop something that will have a real impact on citizens’ lives? #Government #createchange Don't miss out! 🤩 👉 ow.ly/MLLJ50PbAJN
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Is it possible for the government to design for #change when voters and the media demand certainty? Read the full blog here 👉 createchange.io/policy-that-…
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