Differentiating Brands Fueling Success through AUTHENTIC #Employee #Customer EXPERIENCES. Posting from new Twitter location: @stacysherman
Joined September 2017
- Tweets 449
- Following 279
- Followers 470
- Likes 386
219 Photos and videos
I talk a lot about “surprise & delight” as part of #CX best practices. Today is my day for a WOW moment, as I received new #leadership book from mystery person. It looks good. I’ll read #PayItForward
@franklincovey
#DoingCXRight #customerloyalty #CustomerExperience
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Never underestimate #customer intelligence. People know when companies are claiming to be #customer-centric but are actually “checking a box.”
Are you #DoingCXRight?
wp.me/p96U0h-20w
#VoC #CX #CustomerExperience
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If you want a high #customersatisfaction rating, do NOT use the phone while servicing #customers. My Uber driver spent the entire ride talking to someone. 📱Weird #customerexperience
#custexp #cx
#DoingCXRight matters.
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I bet bank achieves higher #customersatisfaction because that’s what inevitably happens when #employees are happy. There’s a direct correlation. @BankofAmerica Is #DoingCXRight ow.ly/HLCB30pPWlE
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As #holidayshopping begins, it's important for companies to create return policies that are #customercentric. It impacts buying decisions. Learn & apply #omnichannel best practices: ow.ly/UVPU50wV0Vl #DoingCXRight
#Retail #CX #custexp #customerexperience @optoroinc
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#DoingCXRight is about connecting with people, not bombarding with REPEAT messages. It’s a sure way to get people to unsubscribe, disconnect, etc. P.S. If I don’t respond the first time, it’s a sign.
#DigitalMarketing #cx #custexp #customerexperience #socialmediamarketing
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❤️episode where @Hyken& @annettefranz discuss important #CX topics. I 💯 agree. Make decisions based on understanding #customer impacts. $5 customer isn’t same as $500. When raising prices, explain why. Give warning. Set expectations #DoingCXRight
ow.ly/qAnT30pMGVD
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Is #NPS Right For You? Interesting perspective from @maxieschmidt ow.ly/lhqR50wVbCr.
Read more about "The Dubious Management Fad Sweeping Corporate America" & my views about the @WSJ article: ow.ly/QLB950wVbCq #DoingCXRight
@CRM #customerexperience #Custexp #CX
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I’ve spent 20 years in #Sales, #Marketing & #CustomerExperience roles. It used to be very separate functions, but now it is clearly intertwined! Great article @Hyken bit.ly/2lyEgj8 #CX #CMO #CXO #Leadership
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Creating a #customer-centric culture doesn't happen automatically. There's no magic wand, yet there are proven techniques. @CustomerIsFirst shares an effective approach ow.ly/I4wQ50wTKsD. Read more about "What #CX Leaders Do In Common" ow.ly/SmTG50wTKYZ #DoingCXRight
DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
22 Oct 2019
People impact our lives & don’t always know it. Thank you @annettefranz for your authentic advice & guidance as I was launching DoingCXRight.com in 2017. I’m STILL grateful, and love your articles. #CXJourney
How much do you focus on #EmployeeExperience? Are you measuring #EX as much as #CX? Resharing an informative article by guest post @annettefranz #DoingCXRight
wp.me/p96U0h-1o8
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How much do you focus on #EmployeeExperience? Are you measuring #EX as much as #CX? Resharing an informative article by guest post @annettefranz #DoingCXRight
wp.me/p96U0h-1o8
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Building a #customercentric # #companyculture doesn't happen automatically. It takes Top-Down (Exec) Plus Bottoms up commitment. Someone needs to OPEN THE BAG OF COOKIES❗
#DoingCXRight ow.ly/Ioor50wNwPb @sethgodin
#customerexperience #CX #employeeengagement #leadership
How much do you know about #customerexperience? I “fell into” the field & will never leave it. Do you want a new career or advance current #CX role? Check out my articles podcasts. Download my free white paper about going from #CX novice to #expert DoingCXRight.com
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DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
9 Oct 2019
Customer Personas – The What, The Why, and the How | CX Journey™ buff.ly/2OsJs4D @doingcxright #personas #custexp #cx #customerunderstanding
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DoingCXRight--UPDATE: Go to ➡️ @StacySherman retweeted
9 Oct 2019
Thank you @drumondmary for featuring me. I'm honored and truly grateful considering the list of over 50 impressive #CX SUPERSTARS you've had on your podcast show. #IAmAVoiceOfCX #DoingCXRight @worthix ow.ly/cKGl50wGPiD
This week on the #VoicesOfCX podcast, dive into a conversation with CX practitioner @stacysherman and get some great insight right from the front lines of #customerexperience #IAmAVoiceOfCX #CX
bit.ly/2IzlWz3
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#MobileApps Can Be A Brand Differentiator."85% prefer shopping with an app over mobile sites." But what happens with #UserExperience (#UX) Goes Wrong? Read my story & important lessons about #DoingCXRight. @SimiCart. @stacysherman
wp.me/p96U0h-16Z
Got one second to answer 👇🏻🙏🏻
27 Sep 2019
I'm interested to know what your company does related to #CustomerExperience (#CX). Are Metrics, like #Satisfaction (#CSat) and/or #NetPromoter (#NPS) scores, tied to Exec & Employee bonus-compensation to drive accountability? Please take my poll & share comments. #DoingCXRIght