@fxtimmons profile picture
Francis X Timmons @fxtimmons

Helping companies unlock customer engagement possibilities.

Joined May 2011
  • Tweets 283
  • Following 108
  • Followers 29
199 Photos and videos
AI is no longer an experiment. It delivers results. At #VerintEngage 2026, leaders will redefine CX with automation and real outcomes. See what’s next bit.ly/4anuS7t How are you turning AI into impact? #CXAutomation #AI #CustomerExperience
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Celebrating excellence across our partner ecosystem 🎉 The Verint EMEA Partner Summit 2026 showcased innovation, collaboration, and shared success. Proud to recognize this year’s award winners. Read more 👇 bit.ly/4uRhelc #Verint #PartnerSuccess #AI #Innovation #EMEA
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Save time and money with agent self‑serve scheduling. One online bank cut inbound queries by 25% and saved ~200 hours per week using Verint WFM Request Anything. See 5 real use cases 👇 bit.ly/4dGiqBX #WFM #VerintWFM #ContactCenter #CX
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The backlash against bad automation has begun. They are rejecting poorly implemented AI. Verint’s State of CX 2026 is being misread. This is not humans vs AI. It is about automation that actually works! 👉 Read it here: bit.ly/4dlCtFP #Automation #CustomerExperience
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The VoC market is changing fast. AI is commoditizing feedback. Insight alone is no longer the differentiator. Action and measurable outcomes are. The real question now: who drives the fastest impact? 👉 Read the CMSWire: bit.ly/3PL4ZYo #VoC #CustomerExperience #Verint
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Most contact centers are stuck in a cycle: attrition leads to understaffing, which leads to burnout, and burnout fuels more attrition. 5 ways leaders are breaking the cycle with better planning, flexibility, support. 👉 bit.ly/3PL4ZYo #ContactCenter #AgentRetention
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Verint Engage 2026 is almost here—are you in? Still deciding? Hear directly from @Daniel Ziv, Global VP, AI & CX Analytics at Verint. 🚀 📅 June 22–25 📍 MGM Grand, Las Vegas 👉 Register: bit.ly/4saHoxc #VerintEngage #VivaLasVerint #CX
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Join Daniel Ziv at Cisco Live (Collaboration Village): Customer Conversations Are the Oil of AI See how Verint Genie Bot turns conversations into measurable CX outcomes. ✅ Live demo ✅ Real case studies ✅ Proven ROI Add to your schedule: bit.ly/4ti6mMy #CiscoLive #CX
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Can your virtual assistant handle interactions end-to-end and know when to bring in a human? Join our webinar to see how brands use Verint IVA to ✅ Automate customer workflows ✅ Pinpoint where agents add value ✅ Deliver real-time AI assistance Register: bit.ly/4tDw4dQ
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Calabrio Workforce Management Earns the Solutions Partner with Certified Software Designation From Microsoft Click to read more: bit.ly/4tKe3um
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Verint Quality Bot Saves Company $12.5 Million Annually in Supervisor Capacity Click to read more: bit.ly/4dlnxY5
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New! Frost Radar™ Report: @Verint sets the benchmark for #VoiceoftheCustomer #Analytics to help drive better #CX more loyal customers. #Flexibility #Growth #Digital #SelfService #VoC #ROI #Innovation #Verint #VerintElevate buff.ly/3CaTr9D
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We’re not done yet! Time to meet another #Verinteer who helps make @Verint great! Today’s spotlight shines on Jeff Johnson #LifeatVerint #Teammates #AlwaysLearning #Verint #VerintElevate buff.ly/4fzBq3E
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Need to deliver value and #outcomes to meet your business goals? See how @Verint #ManagedService can help you do it! #CX #Efficiency #Expertise #Support #Uptime #Scalability #Reliability #Stability #Verint buff.ly/4eUXlSF
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Meet another #Verinteer who helps make @Verint great! Today’s spotlight shines on Trent Isaacs! #LifeatVerint #Teammates #Verint buff.ly/3UncGTO
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Constrained on time resources? Ready to move from #AI experiments to AI #outcomes? Check out these takeaways from industry #analysts about @Verint’s approach. @ryanzuk #CX #Efficiency #Data #CXAutomation #Verint buff.ly/48lbPJ5
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Getting appetizing results with @Verint—Sur La Table Optimizes the #CustomerJourney Across Every Touchpoint. @rslamoureux #VoiceoftheCustomer #Web #Mobile #Food #CX #Efficiency #Digital #Data #Analytics #Omnichannel #CustomerFeedback #Verint buff.ly/4ePXCGs
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So proud that @Verint was named a #GreatPlaceToWork for the 2nd year in a row! Learn more here: buff.ly/4fvgrib @GPTW_US #WorldsBestWorkplaces #GPTWcertified #Verint
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Meet another #Verinteer who helps make @Verint great! Today’s spotlight shines on Patty Amend! #LifeatVerint #Teammates #Verint buff.ly/3BNXCbd
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Big news! According to @Frost_Sullivan, "@Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market." Check out the Frost Radar: Voice of Customer Analytics Report. #VoC #AI #CXAutomation #Verint buff.ly/3BN5Gcd
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