Mid-pitch. Mid-explanation. Mid-confidence. And then… No connection. ❌📞 BPOs know this pain all too well 😅 Tell us - when did a call drop at the worst possible moment? #BPOLife #CallCenterProblems #CallDrop

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🏆 A significant focus of your contact center QA program should be placed on developing effective skills, behaviors & coaching programs designed to maximize Agent Engagement & minimize Attrition bpaquality.com #QA #coaching #callcenterproblems #contactcentersolutions

This is definately how I see people on the other side of the phone fussing at me 😂 #callcenterproblems

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I will never understand the brain of people that think just because the thing you ordered was lost during shipping or damaged, THAT THE REPLACEMENT WILL GET THERE QUICKER!!! Seriously, where does this come from? It goes the same speed, you don’t jump the line. #callcenterproblems

Check out this whitepaper from @Five9_EMEA which talks about some of the key considerations in helping you develop your future contact centre strategy callcentrehelper.com/resourc… #callcentre #customerservice #contactcenter #callcenterproblems #callcentersolution

Not having access to the internet is one thing. I get not everyone has it, even though they should. But “I’m not good at the internet thing.” is no longer excusable in my book. It’s 2022. And it’s not hard. #dearcustomer #callcenterproblems #callcenter #CustomerService

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Y’all ever get so frustrated with your hair being tangled in your headset…that you just rip your hair out?….oh just me…ok #callcenterproblems #help #saveme #wencrypto

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