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Call Centre Helper @callcentrehelp

Leading contact centre magazine. News on #ContactCentre #CallCentre #CX #CCaaS #WFM #AI #Analytics

Joined September 2011
  • Tweets 31,960
  • Following 12,586
  • Followers 13,273
5,883 Photos and videos
Call Centre Helper retweeted
CallMiner, Inc.@CallMiner
9 Dec 2025
Wondering what’s on the horizon for #CX as we head into 2026? 🔮 CallMiner’s CEO, Jeff Gallino, and CMO, Eric Williamson, weigh in on the future of AI governance and CX data for @callcentrehelp 2026 predictions. Read the full piece here. ow.ly/5goh50XCO42

Top Contact Centre Predictions for 2026

Uncover the biggest contact centre trends set to shape 2026, with expert predictions on AI, data, automation, governance, and the rising value of human skills.

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Call Centre Helper retweeted
Crescendo@crescendoCX
4 Dec 2025
“CX leaders are unleashed with AI.” @_matt_price said it best at Crescendo Live NYC during his chat with @callcentrehelp. This is the moment customer experience becomes limitless. Watch the interview 👇
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Learn how by adopting @Five9, @WyndhamHotels achieved a containment rate of 50% Leveraging cloud Wyndham Hotels saved millions in operational costs, automated 62% of engagements and reduced abandonment rates less than 1% Download the case study: five9.com/en-uk/resources/ca…
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“@Five9 is a suitable choice for large enterprises seeking a robust and scalable platform with advanced AI solutions.” - IDC MarketScape: European CCaaS 2025 Download their IDC MarketScape profile to learn why Five9 was named a Leader: five9.com/en-uk/resources/fi…
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New research from @ContactBabel has highlighted the 4 business issues UK Transport and Travel brands should be addressing to improve customer CX. Understand how you can improve your customer experience with these valuable takeaways. 👉 five9.com/en-uk/resources/re… @Five9
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We’re proud to share that @Five9 has been recognised as a Leader in the inaugural @IDC MarketScape: European Contact Centre as a Service (CCaaS) 2025 Vendor Assessment. Download their IDC MarketScape profile to learn why Five9 was named a Leader: five9.com/en-uk/resources/fi…
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Discover the 6 ways to boost CX in travel and hospitality. Uncover new opportunities and remove pain points for guests to deliver superior experiences and a true competitive edge. 👉 five9.com/en-uk/resources/6-… @Five9
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Travellers and diners expect seamless, personalised journeys from customised offers, through to bespoke rewards on loyalty programmes. Discover the new trends that are shaping CX strategy in the new Five9 eBook: five9.com/en-uk/resources/tr… #UKTravel #CX #ContactCentre
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In this webinar, industry experts from @Five9, WebBeds and ContactBabel will share the latest CX challenges facing travel and hospitality and the actions leaders can take to stay ahead. You’ll discover how WebBeds applied these strategies with Five9: 👉 five9.com/en-uk/registration…
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We’re proud to share that @Five9 has been recognised as a Leader in the inaugural IDC MarketScape: European CCaaS 2025 Vendor Assessment. Download their IDC MarketScape profile to learn why Five9 was named a Leader: five9.com/en-uk/resources/fi… #IDCMarketScape #TheNewCX
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15 Ways to Build Rapport With Customers🪜 Start learning how to build rapport here 👇 callcentrehelper.com/27-effe… #CustomerExperience #contactcenter #rapport

15 Ways to Build Rapport With Customers

Build exceptional rapport with your customers using these 15 proven techniques. Strengthen connections, and create meaningful two-way conversations.

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Struggling to work our staffing requirements in your #contactcenter ? Explore our guide that breaks down the process into nine simple steps 👇 callcentrehelper.com/how-to-… #Staffing #calculation #occupancy

How to Calculate Staffing in a Contact Centre

Discover how to calculate staffing in a contact centre in an easy to use, nine step process, as well as what you shouldn't do when making this calculation.

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Would you like a free calculator to measure call centre shrinkage 🧮 Download our free tool here 👇 callcentrehelper.com/resourc… #Shrinkage #calculator #contactcenter
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21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service 👎 Explore the top 21 ways to apologize to a customer 👇 callcentrehelper.com/apology… #sorry #apologize #contactcenter

21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service 2026

Learn how to apologise to customers the right way with 21 ready-to-use apology statements. Discover practical examples, tips, and phrases to rebuild trust, handle complaints, and improve customer...

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The top 50 Words to Describe Yourself on Your CV? If you're struggling to write about yourself on your CV, we have put together a list for you 👇 callcentrehelper.com/the-top… #CV #Employment #contactcenter

The Top 50 Words to Describe Yourself on Your CV in 2026

Looking to make your CV stand out? Explore our list of powerful buzzwords, key adjectives, and examples to boost your resumé and showcase your skills.

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Want to know the whole phonetic alphabet? 🔤 Here you can explore all of the phonetic alphabets with free downloads to share with the team 👇 callcentrehelper.com/the-uk-… #PhoneticAlphabet #contactcenter #phonecall

UK Phonetic Alphabet – Free Download

Master the UK Phonetic Alphabet with our simple A-Z guide. Perfect for call centres, radio, and security. Explore a range of free downloads.

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Have you heard of Erlang X? No, it’s not a typo…❌ Erlang X is a refreshing take on contact centre capacity calculations, picking up where Erlang C drops off! WFM expert Doug Casterton explains more 👇 callcentrehelper.com/erlang-… #Erlang #contactcenter #WFM

Erlang X – Everything You Ever Wanted to Know

Learn about Erlang X and how it improves contact centre capacity planning, where it outperforms Erlang C, and how to apply it in forecasting.

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We all know the hidden time killers in our contact centres... But what can we do to stop them? 🤔 @babelforce breaks how in this guide 👇 babelforce.com/ebooks/the-hi… #contactcenter #call #babelforce

Eliminate Time Wasters in Your Call Center | Free eBook

Discover 5 hidden time killers in your contact center - and how to automate them. Save time, cut costs, and boost CX. Download the free ebook now.

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How can you reduce agent stress in your contact centre? 🤯 Watch this video where Tatiana Polyakova at @MiaRecInc explores how. Explore more ways to reduce agent stress: callcentrehelper.com/ease-ag… #stress #agent #contactcenter #WorkLifeBalance
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Want to know the best ways to recruit successful agents into your contact centre? 👀 In our recent blog, @score_buddy provides 7 steps to build a better hiring strategy 👇callcentrehelper.com/buildin… #Recruitment #contactcenter #hiring #agent

Steps to Building the Best Call Centre Recruiting Strategy

This blog summarizes the key points from a recent article from David McGeough at Scorebuddy, where he shows how to build a data-driven recruiting strategy, avoid common mistakes, and turn your QA...

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