As AI takes on more customer interactions, service leaders must rethink human roles: gtnr.it/4twCtY5 Learn how to prepare your team, transform workforce strategies, and build a future-ready service organization. #GartnerCSS #AIinService #WorkforceTransformation #CustomerSupport

AI is driving a renewed focus on knowledge management: gtnr.it/48YE9CD Explore the 6️⃣ pillars of modern KM, spot common pitfalls, and see what it takes to build a mature, high-impact program in our webinar. #GartnerCSS #CustomerService #CustomerSupport

Hundreds of AI use cases promise transformation — but only a fraction drive real results in customer service: gtnr.it/4cHU2zj ⏱️ Watch our on-demand webinar to learn which use cases deliver the most value. #GartnerCSS #CustomerService #AI

Strategic investments beyond labor cuts are essential for unlocking AI’s full potential within your organization. Explore best practices for modernizing systems and upskilling teams in our latest guide: gtnr.it/4cmhJM6 #GartnerCSS #AITransformation #DataStrategy #Innovation

Hundreds of AI use cases promise transformation — but only a fraction drive real results in customer service: gtnr.it/4c7bETX ⏱️ Join our webinar on Tuesday, April 21st @ 10 a.m. ET to see which use cases deliver the most value. #GartnerCSS #CustomerService #AI

As AI takes on more customer interactions, service leaders must rethink human roles: gtnr.it/45MDXVq Learn how to prepare your team, transform workforce strategies, and build a future-ready service organization. #GartnerCSS #AIinService #WorkforceTransformation #CustomerSupport

This month's trending news highlights for Customer Service & Support ⬇️ ➡️ @Inc: A New Report Says AI Layoffs Are Backfiring and Half of Companies Will Start Rehiring: bit.ly/4bm0f2h ➡️ @cxtodaynews: AI isn’t replacing that many jobs — yet: bit.ly/4rVe8LI ➡️ @cxtodaynews AI’s Broken Promise: Customer Service Automation Costs Set to Soar: bit.ly/4cEhA8Q ➡️ @TheCXMagazine: Gartner Predicts AI Customer Service Costs Will Exceed Those of Offshore Human Agents Soon: bit.ly/4rTPNpk ➡️ DestinationCRM: Almost All Customer Service Leaders Under Pressure to Implement AI This Year: bit.ly/4cEmH94 ➡️ @Digiday: Why Edward Jones’ agentic AI trial comes with limits: bit.ly/46NgIej ➡️ Enterprise Times: Cost of Deploying GenAI for Customer Services is Rising Faster: Gartner: bit.ly/4rWFPDF ➡️ Fast Company: AI didn’t kill customer support. It’s rebuilding it: bit.ly/4s25FpZ ➡️ The Register: AI to make call center agents 'superheroes,' not unemployed, says industry CEO: bit.ly/4cAkuLP ➡️ Vox: AI’s ultimate test: making it easier to complain to companies: bit.ly/4rshk1m #GartnerCSS #CustomerService #DigitalInnovation

As AI takes on more customer interactions, service leaders must rethink human roles: gtnr.it/45MDXVq Learn how to prepare your team, transform workforce strategies, and build a future-ready service organization. #GartnerCSS #AIinService #WorkforceTransformation #CustomerSupport

This month's trending news highlights for Customer Service & Support ⬇️ ➡️ @cxtodaynews: AI Autonomous Agents in CX: Balancing Automation with Brand Safety: bit.ly/4rDXost ➡️ @SmartCustServ: The Intelligent Front Door: Transforming Customer Service for the Digital Age: bit.ly/4rZnlCx ➡️ @TheCXMagazine: Gartner Predicts AI Customer Service Costs Will Exceed Those of Offshore Human Agents Soon: bit.ly/4rTPNpk ➡️ Enterprise Times: Cost of Deploying GenAI for Customer Services is Rising Faster: Gartner: bit.ly/4rWFPDF ➡️ Vox: AI’s ultimate test: making it easier to complain to companies: bit.ly/4rshk1m #GartnerCSS #CustomerService #DigitalInnovation

As AI takes on more customer interactions, service leaders must rethink human roles: gtnr.it/45MDXVq Learn how to prepare your team, transform workforce strategies, and build a future-ready service organization. #GartnerCSS #AIinService #WorkforceTransformation #CustomerSupport

The potential of Customer Service AI is immense, yet realizing its benefits requires a focus on strategic use cases. Learn how to enhance operations and customer experiences by prioritizing AI-driven initiatives: gtnr.it/4qkYckl #GartnerCSS #CustomerServiceAI #AI #CX

Counting down the last workdays of 2025 with the visuals you loved most. Each day, we’re sharing one of our top-performing insights that inspired you this year. 3️⃣ → The potential of Customer Service AI is immense, yet realizing its benefits requires a focus on strategic use cases. Learn how to enhance operations and customer experiences by prioritizing AI-driven initiatives: gtnr.it/48KL2Yl #GartnerCSS #CustomerServiceAI #AI #CX

The customer service tech landscape is shifting fast, with 48 innovations reshaping channels, infrastructure, and workforce engagement: gtnr.it/3KOzjik Our latest on-demand webinar unpacks global adoption trends and what matters most for future success. #GartnerCSS #CustomerExperience #AI

This month's trending news highlights for Customer Service & Support ⬇️ ➡️ @BBC: Will AI mean the end of call centres? bbc.in/4iQj0OD ➡️ @BusinessInsider: I made a voice agent to call my internet provider: bit.ly/4pwq8SC ➡️ @FT: Do we prefer talking to machines rather than each other? on.ft.com/4pqLWz2 ➡️ @cmswire: 8x8 Launches AI Summaries Viber Integration for CX Suite: bit.ly/3Y8tqzH ➡️ @cmswire: Freshworks Adds AI Tools to Reduce CX Complexity Boost Support: bit.ly/3Ku0EpY #GartnerCSS #CustomerService #DigitalInnovation

Customer service AI use cases hinge on balancing value and feasibility. Assess how you can leverage generative AI to transform the service department: gtnr.it/3KwKs7g #GartnerCSS #CustomerServiceAI #CustomerService

Customer-centricity demands a deep understanding of how customers prefer to engage with service channels. Learn how to align your service offerings with the growing trend of typing over talking among younger customers: gtnr.it/4oWtyxN #GartnerCSS #CustomerCentricity #ServiceEngagement #ServiceChannelStrategy

This month's trending news highlights for Customer Service & Support ⬇️ ➡️ @Forbes: New Legislation Is Likely To Drive AI Adoption Rather Than Create Jobs: bit.ly/4i3Ogcu ➡️ @cxdive: Consumers grow frustrated with unclear digital self service: bit.ly/4nZiZJd ➡️ @CIOin: Can IT finally save customer service? bit.ly/3WW52R3 ➡️ @SmartCustServ: The Intelligent Front Door: Transforming Customer Service for the Digital Age: bit.ly/3LZ7SCq ➡️ @cxdive: 3 of the spookiest customer experiences: bit.ly/3WW56QN ➡️ @cxdive: How Madison Reed rolled out agentic AI to support, not replace, people: bit.ly/4nRlYmH ➡️ @cxtodaynews: 77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner: bit.ly/3Xu7u1m #GartnerCSS #CustomerService #DigitalInnovation

The potential of Customer Service AI is immense, yet realizing its benefits requires a focus on strategic use cases. Learn how to enhance operations and customer experiences by prioritizing AI-driven initiatives: gtnr.it/489yt96 #GartnerCSS #CustomerServiceAI #AI #CX

The customer service tech landscape is shifting fast, with 48 innovations reshaping channels, infrastructure, and workforce engagement: gtnr.it/4gU3KPv Our latest on-demand webinar unpacks global adoption trends and what matters most for future success. #GartnerCSS #CustomerExperience #AI

Supervisors are at risk of change fatigue, which can negatively impact their job satisfaction and retention. Discover how you can protect your supervisors from change fatigue and enable your team to thrive amidst organizational shifts: gtnr.it/3Kz3g5j #GartnerCSS #CustomerService #Strategy #EmployeeEngagement