Customer service teams are being asked to do more than ever before. • Handle higher call volumes. • Work through staffing shortages. • Navigate outdated legacy systems. • And still deliver exceptional customer experiences. That’s where POWERCONNECT.AI comes in. ⚡ From AI Agent Assistance to intelligent customer self-service, we help utilities modernize operations without ripping and replacing existing systems. Don’t let complexity become the octopus slowing your teams down. 🐙 Empower your customer service team with AI built for utilities. Schedule a demo today and see how POWERCONNECT.AI is scaling utility intelligence, one breakthrough at a time. 🚀

The Problem With Locking Your AI Strategy Into One Platform hubs.li/Q04k_6Cr0 Written by @stevendawsonsd of @powerconnectai

This week, utilities across the country gathered together to prepare for emergency response and storm season readiness ⚡🌀 With AI Dispatcher360, utilities can manage hundreds of alarms simultaneously while empowering customer service teams and field crews with real time coordination, intelligent routing, and instant operational visibility. From outages and emergency calls to dispatch coordination, AI Dispatcher360 helps utilities respond faster, smarter, and with confidence when every second matters. Customer service. Field operations. Dispatch. All connected in one AI-powered command center. ☎️ 🤖 #AI #Utilities #StormSeason #Dispatcher360 #FieldService #CustomerService #PowerConnectAI #UtilityAI

Say goodbye to outdated customer portals. Utilities have been stuck with fragmented systems, delayed data, and static self-service tools for far too long. We’re changing that. Introducing our new Customer360 Portal — a modern, AI-powered digital experience built specifically for utilities. ⚡ Real-time data (no more delays or guesswork) 🤖 Built-in AI to handle requests instantly 🔌 Seamless integration with any CIS, AMI, outage, and payment system 📱 One connected experience across all devices This isn’t a “nice UI upgrade.” This is a complete shift in how customers interact with their utility. Less confusion. Fewer calls. Faster resolution. And finally… a portal your customers will actually want to use. Your customers deserve better — across all age groups. 👉 Check out a free demo for yourself: calendly.com/powerconnect_ai #Utilities #CustomerExperience #AI #DigitalTransformation #CX #Innovation #PowerConnectAI

How To Build Trust In The Age Of Autonomous Utilities hubs.li/Q046_yQN0 Written by @stevendawsonsd of @powerconnectai

🚀 𝗢𝗻𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺. 𝗢𝗻𝗲 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲. Utilities shouldn’t need five different systems to manage customer service, billing issues, dispatching, and customer engagement. That’s why we built POWERCONNECT.AI. Our platform unifies: ⚡ Agent360 – AI Agent Assistance 💡 Customer360 – AI Customer Portal & Self-Service 📊 Billing Exception 360 – AI Billing Resolution 🚚 Dispatcher360 – Intelligent Dispatch Coordination All seamlessly integrated with #Oracle Utilities. We’re excited to showcase how utilities can simplify operations and elevate customer experience with one AI platform at the Oracle Edge & Utilities User Group Conference (MYOUUG) 2026 in Austin. 🤝 Come meet us and schedule a meeting with our partner BHC Global to learn how we’re helping utilities accelerate their AI journey. 👉 calendly.com/powerconnect_ai If you’re attending, let’s connect. #AI #Utilities #OracleUtilities #CustomerExperience #DigitalTransformation #AgenticAI #PowerconnectAI

Almost a year ago, we saw it coming… 🔮 🎙️ #VoiceAI was going to revolutionize how customers interact with #utilities. Not IVR. Not chat. But real, intelligent Voice AI — available 24/7 — that understands intent, pulls CIS data in real time, and actually gets things done. This isn’t about answering questions. It’s about taking action. When customers speak, utilities execute. That’s exactly why POWERCONNECT.AI went searching for the right partner to elevate Voice AI across Agent360, Customer360, and Dispatcher360. Together with SoundHound AI, we’ve now enabled 100 AI-driven use cases and automations across the full utility lifecycle. ⚡ From first call to final resolution: 🎯 Meter-to-cash workflows 🔐 Smart authentication & account verification 🏠 Start / Stop / Transfer Service automation 💳 Payments, arrangements & shut-off prevention 📅 Leak surveys, turn-ons & field scheduling 📲 Digital notifications 🧾 Billing explanations & AMI insights 🎧 Live call transcription & AI summaries 📊 Quality auto-scoring & hybrid QA 😊 Sentiment analysis & coaching insights 📈 Real-time dashboards for leadership visibility This isn’t IVR 2.0. This is Voice AI that: ✅ Understands context ✅ Connects to CIS (SAP S/4, Oracle CCB & CCS, Northstar, Harris, Jomar) ✅ Executes workflows ✅ Supports agents in real time Utilities aren’t just exploring voice anymore. It’s educating customers in real time. 📚 It’s empowering customer service teams with intelligence, not scripts. 🎧✨ It’s accelerating resolution from minutes to moments. ⚡ It’s turning every interaction into insight. 📊 And this is just the beginning. 🚀🤖 #AgenticAI #CustomerExperience #Agent360 #Customer360 #Dispatcher360 #Innovation #POWERCONNECTAI #SOUNDHOUNDAI

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@DISTRIBUTECH • @powerconnectai — here we come ⚡🤖 Stop by our partner #NET2GRID booth #2045 to see our #AI in action—real use cases, real outcomes, across every stage of the AI journey. What you’ll see: 🚀 GenAI accelerating onboarding for new customer service reps 🤖 Agentic AI built for complex utility workflows 📊 Real-time AMI insights and customer intelligence 💸 Personalized rate recommendations ⚡ One platform. Built for utilities. If you’re curious how utilities are actually kicking off AI and scaling it the right way, this is a great place to start 👇 🔗 forbes.com/councils/forbeste… 📆 Book time and let’s connect next Tuesday 👉 calendly.com/powerconnect_ai See you at #DTECH ⚡🚀

Modernizing Utilities Without Starting Over: What Works And What Doesn’t hubs.li/Q03_bjCG0 Written by @stevendawsonsd of @powerconnectai

𝗨𝘁𝗶𝗹𝗶𝘁𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗲𝘅𝗽𝗲𝗰𝘁 𝗮𝗻𝘀𝘄𝗲𝗿𝘀 𝗮𝗻𝘆𝘁𝗶𝗺𝗲, 𝗮𝗻𝘆𝘄𝗵𝗲𝗿𝗲 — 𝗮𝗻𝗱 𝗶𝗻 𝘁𝗵𝗲𝗶𝗿 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲. That’s exactly why we built our AI-powered webchat. 🌐⚡ Whether it’s 2 p.m. or 2 a.m., English or Spanish (or dozens more), customers get instant, accurate support — from billing to payments to outage questions — all without waiting for a call center to open. This is the future of customer engagement: 𝗦𝗺𝗮𝗿𝘁𝗲𝗿. 𝗙𝗮𝘀𝘁𝗲𝗿. 𝗠𝗼𝗿𝗲 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹. And it’s already here. ✨ Let AI do the heavy lifting so your teams can focus on what matters most. 👉 Schedule a demo today and see it in action. lnkd.in/eZ4ddnPc #Utilities #CustomerExperience #AI #DigitalTransformation #POWERCONNECTAI #GenAI #SmartUtilities #CXInnovation

🌐 𝗢𝗻𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺. 𝗜𝗻𝗳𝗶𝗻𝗶𝘁𝗲 𝗣𝗼𝘀𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀. ✨🚀 We redefine customer–agent interactions in the utility industry through revolutionary #AgenticAI. At POWERCONNECT.AI, we’re not just building tools — we’re transforming how utilities connect, serve, and engage. Our platforms like #Agent360, #Dispatcher360, #CustomerPortal, and #BillingException360 harness the power of Agentic AI to think, act, and adapt — empowering both customers and agents. Seamlessly integrated with leading #CIS systems including #SAP, #Oracle, #Tyler, #SpryPoint, #Jomar, and others — as well as major payment vendors and platforms like #Neptune, #AMI, NET2GRID, GridX, Inc. — we help utilities: ✅ Accelerate service delivery ✅ Reduce operational costs ✅ Elevate the customer experience ✅ Speed up the training lifecycle for agents ✅ Improve data accuracy and decision-making ✅ Streamline workflows across departments ✅ Enhance multilingual and omnichannel support ✅ Build customer trust through transparency and personalization We’re shaping the future of AI-driven utilities — one intelligent interaction at a time. 💡 Book your free trial today and see the power of Agentic AI in action. calendly.com/powerconnect_ai #AgenticAI #Utilities #CustomerExperience #POWERCONNECTAI #Innovation #Energy #Automation

🚀 𝗛𝗼𝗻𝗼𝗿𝗲𝗱. 𝗜𝗻𝘀𝗽𝗶𝗿𝗲𝗱. 𝗝𝘂𝘀𝘁 𝗴𝗲𝘁𝘁𝗶𝗻𝗴 𝘀𝘁𝗮𝗿𝘁𝗲𝗱. POWERCONNECT.AI has been nominated by @FastCompany as one of the Most Innovative Companies of 2026 🎉 From transforming customer experiences to redefining how utilities connect with their communities — this recognition fuels our mission to power the future with AI ⚡🤖 Here’s to the team, the partners, and every utility that believed in what’s possible when innovation meets purpose. 💡 #POWERCONNECTAI #Innovation #FastCompany #AI #Utilities #CustomerExperience #MostInnovativeCompanies #FutureIsNow @SRQCountyGov @CityofSarasota #Sarasota

How To Kickstart AI In Utilities: Lessons From The Front Lines hubs.li/Q03R2jmH0 Written by @stevendawsonsd of @powerconnectai

Great to see @The_GBA members @BHC_Global @POWERCONNECTAI at GBA member @ItronInc's #ItronInspire25! Leaders helping to shape the future of #utilities, #gridintelligence, and #AI-powered grid innovation! ⚡️🤖💡

⚡𝗙𝗿𝗼𝗺 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗔𝗴𝗲𝗻𝗰𝘆 𝗮𝗻𝗱 𝗕𝗲𝘆𝗼𝗻𝗱 🚀 It’s not enough to know where technology is going. That’s the easy part. The hard part is understanding how fast it’s moving, and how it will behave once it starts thinking for itself. At #ItronInspire, one idea stood out. For decades, we’ve been automating — making processes faster, cheaper, more efficient. But that era is ending. We’re now entering the age of #AgenticAI, where technology doesn’t just follow instructions. It makes decisions. It learns. It acts. And just beyond that horizon is what comes next: #RecursiveAI — the next frontier. AI that builds other AI. AI that improves itself. AI that evolves to solve problems we haven’t even defined yet. For utilities, this means moving from static automation to living, adaptive systems that constantly optimize reliability, customer experience, and efficiency. The winners in this new age won’t be the ones who automate fastest, but the ones who give intelligence the freedom to evolve. #AI #AgenticAI #Utilities #PowerConnectAI #FutureOfUtilities

Live at #ItronInspire 🔥 Getting ready for the main keynote — and POWERCONNECT.AI is taking over the big screens! ⚡ Check out our new #AMI 2.0 with NET2GRID, where #AI and #disaggregation come together to unlock the next generation of utility intelligence. #AI #Utilities #AMI #Net2Grid #PowerConnectAI #Innovation #ItronInspire2025 @ItronInc

🧎‍♂️🚶‍♂️🏃‍♂️ 𝗖𝗿𝗮𝘄𝗹. 𝗪𝗮𝗹𝗸. 𝗥𝘂𝗻. 𝗬𝗼𝘂𝗿 𝗔𝗜 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗕𝗲𝗴𝗶𝗻𝘀 𝗛𝗲𝗿𝗲. ⚡🤖 Every Utility’s path to AI transformation looks different but the goal is the same: ✅ Simplify operations ✅ Empower employees ✅ Elevate customer experiences At POWERCONNECT.AI, we help Utilities move from: 🔹 Crawl – AI Assistants (FAQ), AI Webchat, and Data Readiness 🔹 Walk – Agent360, Customer Portals, and Workflow Automation 🔹 Run – Conversational, Multi-Mode, and Agentic AI driving predictive, autonomous, and proactive service 🌐 POWERCONNECT.AI is becoming the ultimate AI wrapper for any CIS system enhancing not only the agent experience but the customer experience. Because AI isn’t just a tool, it’s a journey. And we’re here to help you every step of the way. ✨ #AI #Utilities #CustomerExperience #Innovation #DigitalTransformation #PowerConnectAI

Big Congrats 🥳 to @The_GBA member @StevenDawsonSD of @POWERCONNECTAI on being acceepted into the @Forbes Technology Council. Well-deserved and your insights will be invaluable! 🚀