Customer service could be getting a major upgrade in California. A new proposal aims to cap hold times at just 5 minutes, pushing companies to prioritize real human support over endless automated loops. If passed, this could redefine how we experience customer care. Read the full blog at - gemjournal.com/a-5-minute-ca… #CustomerService #RightToHumanService #CaliforniaBill #ConsumerRights #TechPolicy #CustomerExperience #NoMoreWaiting #ServiceReform #HumanSupport #DigitalExperience