Most enterprise AI initiatives fail long before the customer sees the output. They fail in the layers underneath. Disconnected data. Siloed channels. Inconsistent knowledge repositories. Poor orchestration. The visible AI experience is often just a reflection of the operational architecture supporting it. What stood out in this article is the emphasis on continuity. The best customer experiences aren't necessarily the most automated. They're the most connected. When interaction history, intent signals, and knowledge systems operate through a unified layer, AI becomes an accelerator rather than a source of confusion. For operations leaders, service architects, and transformation teams, that's a distinction worth paying attention to. Read more: alltechmagazine.com/how-ai-i… #OperationalExcellence #ServiceOperations #CustomerJourney #EnterprisePlatforms #IntelligentAutomation #CXOperations #DigitalInfrastructure

𝗙𝗶𝗲𝗹𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝘀 𝘀𝘁𝗶𝗹𝗹 𝗺𝗼𝘀𝘁𝗹𝘆 𝗽𝗿𝗶𝗰𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲 𝘃𝗶𝘀𝗶𝘁 - 𝗵𝗼𝘂𝗿𝘀 𝗯𝗶𝗹𝗹𝗲𝗱, 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻𝘀 𝗱𝗶𝘀𝗽𝗮𝘁𝗰𝗵𝗲𝗱, 𝗦𝗟𝗔𝘀 𝗰𝗼𝘂𝗻𝘁𝗲𝗱. But customers stopped caring how many times the engineer showed up. They care whether the equipment runs when it matters - 𝗮 𝘀𝗵𝗶𝗳𝘁 𝗳𝗿𝗼𝗺 𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝗲𝗳𝗳𝗼𝗿𝘁 𝘁𝗼 𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀, 𝗮𝗻𝗱 𝘆𝗼𝘂 𝗰𝗮𝗻'𝘁 𝘀𝗲𝗹𝗹 𝗮𝗻 𝗼𝘂𝘁𝗰𝗼𝗺𝗲 𝘆𝗼𝘂 𝗰𝗮𝗻'𝘁 𝗽𝗿𝗲𝗱𝗶𝗰𝘁. That's the real case for agentic AI: not faster automation, but the predictive foundation that lets you commit to results and price by them. It's the line between a cost center and a profit center. In this latest PoV, "𝗕𝗲𝘆𝗼𝗻𝗱 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻: 𝗛𝗼𝘄 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗜𝘀 𝗥𝗲𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝗙𝗶𝗲𝗹𝗱 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀", Sivakumar Thiyagarajan, SVP CX Transformation, examines what agentic AI changes in field service operations, and how it enables a shift toward outcome-based service. Download the PoV to read the full perspective → iopex.com/white-papers/beyon… #FieldService #FieldServiceManagement #AgenticAI #ServiceOperations #PredictiveMaintenance #OutcomeBasedService #IntelligenceasaService

Some teams are not slow. They are tired of working around broken systems. Too many manual updates. Too many unclear handoffs. Too many disconnected tools. Too many repeated approvals. Too many meetings to fix what the workflow should have solved. This is where AI can help, but only if leaders start in the right place. AI should not push tired teams harder. AI should remove wasted work, improve knowledge access, highlight risks earlier, and help people focus on work that actually matters. Before judging performance, look at the process. Before asking for speed, remove friction. Before building AI agents, understand the workflow. Process first. Agent second. Human accountability always. What is one broken workflow you think AI should help fix? #AILeadership #AIAutomation #ServiceOperations #ITSM #WorkflowAutomation #OperationalExcellence #FutureOfWork #DigitalTransformation #HumanCenteredAI #Leadership

Not every delay is a performance issue. Sometimes good people are working through broken workflows. Too much manual reporting. Too many missing details. Too many unclear handoffs. Too many repeated updates. Too many meetings to fix process gaps. AI should not be used to push tired teams harder. It should remove friction, improve knowledge access, reduce repeated work, and help people focus on what matters. Before judging performance, look at the process. Process first. Agent second. Human accountability always. #AI #AIAutomation #ServiceOperations #ITSM #FutureOfWork

Some teams are not slow. They are tired of working around broken systems. Too many manual updates. Too many unclear handoffs. Too many disconnected tools. Too many meetings to fix what the workflow should have solved. AI should not push tired teams harder. It should remove wasted work, improve knowledge access, reduce repetition, and help people focus on work that matters. Before we ask teams to be faster, we should ask what is slowing them down. Process first. Agent second. Human accountability always. #AI #AIAutomation #ServiceOperations #ITSM #FutureOfWork

Client trust is often lost in the handoff, not the delivery. If clients need to repeat context between teams, the process is transferring work instead of carrying it forward. #ServiceOperations #ClientExperience linkedin.com/posts/client-co…

Can operational excellence drive a competitive edge in services? ISB’s Prof @vijaya_sunder unpacks how cultivating key capabilities can significantly enhance competitiveness in global service firms. His research, co-authored with Kevin Linderman, reveals the strategic importance of capability-building across industries like banking and healthcare. Watch the full video here: youtu.be/R1J_heaiWKY #ISB #ResearchAtISB #OperationalExcellence #ServiceOperations

This ebook is packed with valuable insights for service operation leaders! 💡 👉 kdp.amazon.com/amazon-dp-act… #leadership #serviceindustry #serviceoperations #projectmanagement #productmanagement

Master the art of service operations and transform your business! 👉 kdp.amazon.com/amazon-dp-act… #business #management #serviceoperations #support #leadership #management

I can name a whole lot of times - and all of them over things I bet you disagree with. This is a hilarious argument, Kyle. “A review of litigation against federal agencies during the Trump administration shows that state attorneys general have filed 138 multistate lawsuits since he took office. Among the topics: the "travel ban"; the Deferred Action for Childhood Arrivals program, or DACA; family separations at the U.S.-Mexico border; the "national emergency" declaration to build the border wall; international student visas; student loan protections; clean water rules; transgender health care protections; automobile emissions; a citizenship question on the 2020 census; U.S. Postal Serviceoperations; and Obamacare.” Source: nbcnews.com/politics/politic… AGs are just politicians. They’re not especially smart and they’re far from beholden to the constitution. In reality their job is to use the law as a weapon against their opponents and that’s what they frequently do. It doesn’t mean their legal arguments are sound. Frankly it’s shocking to not know this having worked in the admin of a governor.

Abstract submissions are now open for the prestigious POMS India International Conference 2024! Join us from December 4th to 6th, 2024, as leading minds convene to explore the latest developments in operations and supply chain management. Mark your calendars and visit the conference website for submission guidelines. Don't miss this opportunity to showcase your research! Conference Website: poms2024.iimranchi.ac.in/ #IIM #IIMRanchi #POMS #ManagementConference #OperationsManagement #SupplyChainManagement #ProjectManagement #ProductionManagement #Logistics #OperationsStrategy #DigitalTransformation #Agile #Warehousing #Manufacturing #Resilience #RiskManagement #BehavioralOperations #TransportationManagement #CircularEconomy #Sustainability #ServiceOperations

IIM Ranchi is delighted to announce that we will be hosting the prestigious POMS India International Conference 2024 from December 4th to 6th, 2024. Join us for this esteemed event, where leading minds will gather to explore the latest developments in operations and supply chain management. Abstract submission opens from May 1st, 2024. Visit the conference website for more details and mark your calendars! Conference Website: poms2024.iimranchi.ac.in/ #IIM #IIMRanchi #POMS #ManagementConference #OperationsManagement #SupplyChainManagement #ProjectManagement #ProductionManagement #Logistics #OperationsStrategy #DigitalTransformation #Agile #Warehousing #Manufacturing #Resilience #RiskManagement #BehavioralOperations #TransportationManagement #CircularEconomy #Sustainability #ServiceOperations

Whether you're managing a single rooftop or multiple dealerships, 𝗙𝗿𝗼𝗴𝗗𝗮𝘁𝗮 𝗺𝗮𝗸𝗲𝘀 𝗶𝘁 𝗲𝗮𝘀𝘆 𝗳𝗼𝗿 𝘆𝗼𝘂. FrogData’s 𝗪𝗮𝗿𝗿𝗮𝗻𝘁𝘆𝗕𝗼𝗼𝘀𝘁 𝗔𝗜 ensures you get maximum value for your warranty work. Visit bit.ly/42SYk0j #serviceoperations #warranty

"Examining your marketing Key Performance Indicators (KPIs) is critical to understanding how effective your initiatives are." Read the latest blog post by our CEO @anand_subbaraj, in which he breaks down the 4 KPIs vital for successful field service operations. Read all about it here: s.zuper.co/42dt9wi #serviceoperations #keyperformanceindicators #customerexperience #fieldservicemanagement #zuperfsm #customersatisfaction #employeeproductivity

2023 marked a watershed moment, with #generativeai becoming #mainstream In #2024 landscape of #genAI is expected to rapidly evolve, as organizations deploy #AI #applications across #marketing and #sales, #productdevelopment and #serviceoperations

Learn How to become an implementer! #serviceoperations #servicenow #fundamentals #administration #servicenowfundamentals #servicenowcourse #it #nowplatform #serviceprovider #servicenowtraining #servicenowdeveloper #servicenownews #programming #servicenowadministration

💡 TOMORROW! Join our panel discussion with @ServiceNow and learn how to automate & optimize technology service operations to improve service experiences while reducing costs! hubs.ly/Q01Ldbdv0 #serviceoperations #servicenow #thirdera #automation #digitaltransformation

"#Innovation doesn't have to be expensive or disruptive or radical" claims Sarah Peña, who discusses tangible examples of how organisations have transformed their #ServiceOperations cost-effectively using #technology & innovation 🔗 methods.co.uk/blog/innovatio… #MethodsForGood

Read Yuval Stein, AVP Technologies, latest article in @DataCentre_Mag as he outlines the value of data-driven decision making for data centre providers. bit.ly/3XjM58T #AI #serviceoperations #machinelearning #automation #networkoperations

We are a finalist for the Leading Lights Outstanding Digital Enablement Vendor award. With multiple customer deployments, our innovative Digital Operations software helps CSPs transform #serviceoperations and create new value for customers.