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[World Premiere] White Paper on “EmoSeed” – A Framework to Visualize the Structure of Emotion How much of the unspoken can we truly feel? In this era of generative AI and empathy, service begins from the seeds of emotion. We are proud to announce the official release of the EmoSeed White Paper. It introduces a novel three-layer emotional framework, redefining how humans and AI can co-create emotionally intelligent services. ▼Read in English: note.com/iwamasa_works/n/n8a… ▼日本語版はこちら(Japanese version here): note.com/iwamasa_works/n/n25… #EmoSeed #SeedsOfEmotion #GenerativeAI #EmpathyDesign #CoCreation #ChatGPT #EmotionalStructure #ServiceScience #WhitePaper #IwamasaWorks
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Kick off Abschlusskonferenz Datenorientierte Wertschöpfung - Nachhaltig gestalten @uni_kassel @LeimeisterWinfo @IdGuZdA @BMBF_Bund #servicescience
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We've just booked our first trip to Australia to meet the new grandson. We held back until he would be old enough to remember us next time we met. Then Covid arrived. He's 5 now! It's time to take the bull by the horns and bite the bullet.
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Some key takeaways from @tomcostley @servicescience at the #TWBizBreakfast this morning. “If you read nothing else about 2023,” he says… “read this.” @travelweekly @DeloitteUK
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“There’s no evidence that consumers are going to spend less on an overseas holiday in 2023. But they will look to travel with a trusted brand and are more likely to book a package holiday,”says @TomCostley of exclusive consumer research partner @servicescience #TWBizBreakfast
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23 May 2022
RESER 2022 - Call for papers for next Conference is OPEN | 8-10 December in PARIS - Info: rb.gy/gkzm7v #servicescience #serviceresearch #Services x.com/reser_eu/status/152839…

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11 May 2022
Join IBM Innovation Champion @JimSpohrer – co-founder of #ServiceScience, as he explores #DigitalTransformation accelerators arising from shocks of #pandemic and #ArtificialIntelligence 📅 TODAY, 2–3pm (GMT) 🎟 buff.ly/3P0Ohix @IBMResearch #AI #Data
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Join IBM Innovation Champion @JimSpohrer – co-founder of #ServiceScience, as he explores #DigitalTransformation accelerators arising from shocks of #pandemic and #ArtificialIntelligence 📅 THIS Wednesday 11 May, 2–3pm (GMT) 🎟 buff.ly/3P0Ohix @IBMResearch #AI #Data
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25 Apr 2022
Join IBM Innovation Champion @JimSpohrer – renowned for his contributions to #ServiceScience, as he explores #DigitalTransformation accelerators arising from shocks of #pandemic and #ArtificialIntelligence 📅 11 May, 2–3pm (GMT) 🎟 buff.ly/36ELIRW @IBMResearch #AI #Data
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22 Apr 2022
Join IBM Innovation Champion @JimSpohrer – renowned for his contributions to #ServiceScience, as he explores #DigitalTransformation accelerators arising from shocks of #pandemic and #ArtificialIntelligence 📅 11 May, 2–3pm (GMT) 🎟 buff.ly/36ELIRW @IBMResearch #AI #Data
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EMLYON Prof. Yeming Gong (AIM) and @Tsinghua University Prof. Peng Yang (Tsinghua, Research center for modern logistics ) are organizing a track “Warehouse and Intralogistics system” in 2022 @INFORMS Conference on Service Science. #INFORMS #Conference #ServiceScience #warehousing
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2 Feb 2022
I was honored to have a talk with @JimSpohrer yesterday and he recorded some of it. Yes, this is me #unfiltered #unprepared but I am very happy to have my #servicescience #course outline reviewed by Jim for next semester youtu.be/Tpb48gXsDDI

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“Those people with children in their households are most likely to take both overseas & domestic holidays. This is a significant finding. Families don’t want their children to miss out on experiences,” @TomCostley of @servicescience #twbizbreakfast #TWInsightReport @DeloitteUK
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The @EntDigiPodcast episode 29 is out, with @marksmalley aka the #IT Paradigmologist... Its what #ITSM intellectual debate should be.. mostly. enterprisedigitalpodcast.com… #ESM #ITIL4 #servicescience

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Smart Journey Mining is a research project developing advanced analytics based on #userjourneys. Our vision is to improve the quality of services by combining #servicescience, #processmining, #formalmethods, and #AI.
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Special Issue on Platforms and Innovative Marketplaces for Services in @INFORMS Service Science. pubsonline.informs.org/page/… #CFP @g_allon #platforms #servicescience

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The vacant post of ADO & Block level Extension Officer may be fulfilled with experienced manpower of ATMA. Most of the Employees of ATMA are graduate/ post graduate in agri and allied with 4 to 10 years of experience of extension servicescience in rural areas of Assam.
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Discover the potential of win-win co-operations between SMEs and online platforms in our webinar for the European Commission @EU_Growth on 9th December, together with @The_ISSIP and @PwC_Luxembourg! Free registrations: bit.ly/38qIz6M #skills #servicescience
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Are you concerned with new service skills? Take our survey on a policy vision for reskilling and upskilling for new services and new jobs. surveys.empirica.biz/index.p… #skills #futurework #futureofwork #servicescience #reskill #upskill #skilling Background: eskills2030.eu

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Government architecture through SD-Logic to drive innovation from social and economic dynamics. Excited to be presenting my first academic paper at the Australasian Conference on Information Systems. #SDLogic #Servicescience #ACIS2019
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