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Jessica Bledsoe @jessbledsoe

Software builder. Data junkie. Customer advocate. Traveler, film watcher, & music listener.

Joined February 2011
  • Tweets 664
  • Following 339
  • Followers 158
30 Photos and videos
My @delta captain walked through the plane to welcome everyone… instagram.com/p/BThnBOahcZ-7…

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Hallelujah! Outlook 2016 for Mac adds support for Google Calendar and Contacts blogs.office.com/2017/03/01/…
Delta has the best 1 question #CX survey after speaking to rez agent: "Would you hire this person to work for you?" Brilliant twist on #NPS.
b2me.cisco.com/LP=1747?CAMPA…
Jessica Bledsoe retweeted
David Cancel
@dcancel
27 Feb 2017
Developers sheilding themselves from internal and external customer feedback is always a bad sign. Don't let that toxic behavior thrive.
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Exactly! #prodmgmt x.com/danforthmedia/status/8…

Dorothy ✨@danforthmedia
21 Feb 2017
A skateboard is not a MVP to a car. If you want to sell a car, you need to build a car. It's a lack of "extras" that makes it a MVP.
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Jessica Bledsoe retweeted
Justin Trudeau
@JustinTrudeau
28 Jan 2017
To those fleeing persecution, terror & war, Canadians will welcome you, regardless of your faith. Diversity is our strength #WelcomeToCanada
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Real time #CX feedback buttons given to customers at the exit of an electronics store in the U.K.
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That awkward time @HBRexchange asked @JerrySeinfeld if he should have consulted McKinsey to streamline being funny. ow.ly/qksh3080rEB
Excellent article by @NewYorker on why data > intuition & why 1 person needs to be in charge of total patient #CX. ow.ly/ijPr307Bpbu
Love this quote from "The Undoing Project" by Michael Lewis. Good #prodmgmt is about knowing when to move on.
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“The gadget age is over...because software now fills many of our needs.” ow.ly/S1Rf3074bez @fmanjoo

The Gadget Apocalypse Is Upon Us (Published 2016)

Remember gadgets? They were wonderful, and now they’re no more.

nytimes.com
Everything-but-the-kitchen-sink surveys are annoying. Even people willing to finish will rush through answers. If you need depth, pick up ☎️ x.com/shendison/status/80850…

Scott Hendison
@shendison
13 Dec 2016
The @freshbooks customer survey takes "20 to 30 min to complete"... Sorry, that's not a survey. It's a consulting request.
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King James plays worse against his best friends ow.ly/tzox30749o4 @FiveThirtyEight
GE emphasizes search on their #website w/ HUGE search box! Given breadth of their business, seems useful. Thoughts? ge.com/
Ancient (2007!) but still so relevant article. #Agile is all about collaboration, simplicity, and CUSTOMERS! ow.ly/wM2R306HkkE
Ah yes. The "B2B happy multicultural conference room with computer shot." #Marketing gobbledygook indeed. transeo.com.au/blog/studio-i…
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My favorite #agile manifesto item: “Simplicity--the art of maximizing the amount of work not done--is essential.” ow.ly/k08d306HjA2
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Most dashboards suck at answering questions: 1) What’s important? 2) What do I do next? 3) How do I do it? ow.ly/BFjF306ryxj #prodmgmt
Great #prodmgmt reading list when you get tired of your relatives. 😬 x.com/steven_haines/status/8…

Steven Haines@Steven_Haines
22 Nov 2016
Six Product Management Books I’m Thankful for This Year - SpecTechUlar spectechular.walkme.com/six-… via @SSpectechular #prodmgmt
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