so
@Airbnb let me get this straight
we pay $1100 to stay at an airbnb, they then hold the keys hostage until 9pm for check in, only for them to tell me they wonāt give us the keys until we pay for an authorization hold, that would be Ā£1,100.
we realize that itās against airbnb TOS, we report it, and one of your representatives TELLS us that he is āwithholding the keynest details until an offsite hold is authorizedā
they said they would help us and we have been waiting for 15 hours, we had to get an emergency hotel for Ā£100, and havenāt gotten a response back for accommodation this week.